A difficult query for Customer Services !
I called Customer Services with a query regarding a return I wanted to make, that was not a straightforward issue. Michelle understood my concern immediately and was very understanding. She dealt with the issue, which was my fault, in a professional, friendly, non judgemental and helpful manner. The issue was resolved very satisfactorily, without any fuss, much to my relief and gratitude. Michelle was excellent in handling this situation and is a credit to Joules. I have been a customer of Joules for some years and have always experienced good customer service in store. However, this experience exceeded the positive view I already had of Joules. Thank you so much Michelle, you were great !!!