Poor Customer Service, Lies and looks used
I ordered a toy for my daughter in Nov. Not realizing it was coming from China(never seen anything mentioning that). I got a email 2 days later, it had shipped from China. Dresslily sent email saying it was shipped from them on Dec 14th, on the 16th still no tracking details. I emailed them and they confirmed it had shipped out on the 14th to give it a few more days. On Dec 20th I get another email saying it was shipped and would recieve it Dec 28th. I replyed back asking why they sent email saying it was shipped on 14th and in a reply on the 16th confirmed it had shipped. Only to not have shipped it till 20th. They blamed mail in Dubai and offered 10% off next order. NO Thank you. They lie just to keep dragging you on. We finally got it in today, only for the box to be ripped and busted up even in envelope. So if it was to have arrived for Christmas, I couldn't have given it to her in such horrible condition. I do have pictures of the box and the unicorn had scraggly hair, like it was used before.