Poor response from Trip
Bought a rail ticket via this app. Processed payment, message came up saying awaiting payment. So again payment processed which then resulted in two transactions going through and two tickets issued. Only downloaded one ticket. Asked straight away for refund for second ticket Trip refused. Obvious error by Trip as same journey processed twice within 2 mins and second ticket not downloaded. Won’t use this app again. 12/10/36 - Trip replied with same response, no error on their part, no refund. What would have been reasonable and fair would have been a credit for the amount issued on the app to be used for another ticket.