Good experience: helpfull customerservice!
Booked 4 tickets from Ibiza to Rotterdam, last night, via Google Flights. Received the payment confirmation and the receipt, but not the tickets. Neither could I find the booking in my Transavia app. Panicked and looked on trustpilot, which made me panick even more. Eventually called with Airpaz customer service, got connected quickly and spoke to a very nice lady. She emailed me while I stayed on the phone. It turned out that they spelled my last name as one word instead of two. That is why I couldn’t find the tickets. Now I have them and everything is okay. So for me, thankfully, a positive experience !