Beware – Terrible Customer Service & No Accountability
I ordered a tie from Baltic Born for my wedding, but the item never arrived—it was marked as returned to sender before I ever received it. When I reached out for a resolution, their response was to tell me to place another order, which was completely unreasonable since the event had a strict timeline. Since Baltic Born refused to reship or issue a refund, I had no choice but to purchase another tie elsewhere—a company that actually delivered their product. Meanwhile, Baltic Born kept my money and refused to take accountability. I even went through the dispute process with my credit card company, assuming this would be an easy resolution since I never received the product. However, Baltic Born fought the dispute and won, essentially getting paid for an item they never delivered. This is a company that does not stand behind its customers. Instead of doing the right thing, they made me go through months of back-and-forth just to keep my money for an undelivered product. If you value good customer service and companies that take accountability, avoid Baltic Born. There are plenty of better options out there. Save yourself the frustration.