APApprovalk★★★★★
Scammers - Hidden Charges and Nothing Delivered
I purchased a bunny in a tin for Easter. Immediately I was concerned as a £3.50 charge which not shown at any stage was added. I just happened to notice the charge on Paypal. It was not shown at the checkout, or on my order confirmation. I spoke to PayPal who refunded the £3.50.
Then the delivery arrived in the UK several weeks ago and tracking has not updated since. They have ignored me when I have asked for updates, assistance and eventually a refund.
I have today gone back to PayPal who have issued a full refund.
Avoid. I will never buy through Instagram again.
2026-04-20Helpful 3
SESESEABLE★★★★★
DO NOT BUY FROM HERE
EDIT: In response to company reply - I refused delivery because it arrived way past the expected delivery date and I had purchased an alternative already (it was cheaper and arrived the next day). I told you I wanted a refund and I no longer wanted your product but you ignored me. Then 2 days later you said we can't cancel your order as we have just despatched it. Lazy and unprofessional.
Absolute joke of a company. Take your money, don't deliver anywhere near the time given and are almost unresponsive when taken to task. They sell overpriced items and deliver terrible customer service. They don't listen and aren't cooperative.
In the end I disputed the transaction with my credit card company. The merchant will be billed for that. If only they'd responded and listened they could have saved themselves a few quid.
Don't waste your time with this joke of a 'company'.
2024-08-28
