Buy Your Seeds From Another Company
On 4/14/20 I placed an order with Pinetree, my card was charged on that date. No legitimate company actually takes the charge till the order ships. It stays on hold and charges when it is shipped. On 4/29/20 I contacted them on the status of my order. They could not fill half of it and refunded the money for half the order. They told me the other half of my order would ship out the first week in May. On 5/6/20 I again contacted them to ask if my order was going to ship. I received 2 emails back, the 1st claimed my order was being packed and shipped. The 2nd email said my order shipped, it had a USPS tracking number and link to track. The tracking number is bogus along with the link. The number contained 31 digits, a USPS tracking number can only contain 22 digits. I have contacted them again through email, but they are not responding. On their Facebook page, I see other customers also have received bogus shipping, tracking emails. They also have had their cards charged at time of order and are not getting their orders. This is mail order fraud, it is not legitimate to take a charge till the order is filled and shipped. This company has had my money for almost 1 month. I have no seeds, and a bogus shipping email, with a bogus tracking link, and number. They are using the COVID-19 Virus as an excuse for their bad service and customer fraud. All seed companies are overwhelmed with orders this year and are short on staff, but they are getting their orders out. They are also not charging their customers till the order ships. In the time that I have been waiting for Pinetree to send or respond to me, I have been ordering from another seed company. I placed an order with this other company on 4/14/20 got those seeds in 2 weeks. Placed another order with them on 4/29/20 to replace the seeds Pinetree canceled on me, got those seeds on 5/5/20. Pinetree is clearly engaging in customer mail order fraud by the complaints on their Facebook page. Do not order from this company, order from another company. If my seeds are not here by the following midweek, I will be taking action against Pinetree. I will contact my bank to get my money back. I will file a complaint for mail order fraud with the BBB and my State Attorney General. There is no excuse for what Pinetree is doing to their customers, it is fraud!