No growth on Live Strawberries
I ordered live strawberries. Only 2.5 out of 10 grew. The rest were brown/dead upon arrival.
About Pinetree Garden Seeds
Data updated- Website
- superseeds.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 2 reviews
- Replies to negative
- 38% (6/16)
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About this business
The Year Round Source For Home Gardeners! Specializing in unique, heirloom vegetable varieties, as well as Organics, all priced for the home gardener. We also offer flower and herb seeds, tools, supplies, books and crafts. Always non GMO. Pinetree has been family owned and operated for almost 40 years and takes pride in treating our customers like family. We offer quality, value, and variety to all of our customers. Pinetree- let our family feed your family.
Is Pinetree Garden Seeds legit?
Pinetree Garden Seeds (superseeds.com) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is good. 78% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 38% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
I am super excited about my selection…
I am super excited about my selection of seeds this year. I was a little disappointed with the shipping as I paid for the fastest shipping but the customer service was amazing. I will be using this company next year. Thank you
I started buying from this seed company…
I started buying from this seed company in 2024 and most of the seeds germinated. The zucchini didn’t and also the butternut squash didn’t. They replace them and they grew. Gave it another try this year. Same thing squashes did not grow, they replaced them and they grew , the oregano were weeds that grew. I think I’m not going to use this seed company anymore.
Great gardening know-how to go along…
Great gardening know-how to go along with their great service !
Have purchased from Pinetree for…Excellent varieties and seed quality
Have purchased from Pinetree for several years, and I have always been happy with the varieties and the germination. Prices are good and shipping is fair and fast.
Great company for home gardeners
I've purchased from Pinetree for many years and always recommend them to friends. Their descriptions are reliable and accurate. Their seeds always do well, and their customer service is top notch.
My number 1 seed compny
This company has been my number 1 seed company for over 20 years. Their seed is very lively and their employees are super nice and helpful. The prices can't be beat.
I found selection and prices very…
I found selection and prices very reasonable. Upon ordering I have had to chase down status of order. Need to improve customer service.
Reply from Pinetree Garden Seeds2024-12-23
Hi Juanita, thanks for taking the time to leave a review. I am so sorry that you felt the customer service experience was lacking! Looking at your order, it shows that the order was placed on Dec 1st, and shipping confirmation- with a tracking number and link- was sent to you at your email address on file on Dec 5th at 11:10am. Perhaps the email went to your spam folder? Additionally, it appears that you reached out to our customer service team on Dec 12th to inquire about the status of your order, and our rep Jennifer responded to you within 15 minutes providing the tracking number again. I am sorry that felt you had to track down the status of your order! We always hope to provide top notch, personalized customer service and hope you will give us another try in the future! Thanks again, Pinetree
Beware! You won't recieve your order.
I have not received my order. When I contacted them, the order was all of a sudden being shipped. For the past 5 days the shipping tracker just shows a shipping label has been printed. I contacted them again to cancel order. Customer service says its been shipped all ready and she can't cancel it, but what I can do is refuse the package when it gets to me and once they receive the package back I would get a refund. Package tracker still says label printed. No seeds. No refund. Meanwhile, I have order from Bakers Creek twice and received both orders already. Supporting company's like this only reinforces their suspect business practices.
Highly recommend
Pinetree had great products and the best prices anywhere. They must have filled my order immediately because I received it much quicker than I thought I would, since they are in New England and I am in the Deep South. I will definitely use them again. Thanks, Pinetree!
While I love supporting local/regional…
While I love supporting local/regional companies, and Pine Tree is super friendly and efficient, I am disappointed this year with the poor germination of many of the seeds. I am a very seasoned gardener, have all the grow lights, seed starter etc and buy from a few different companies. Can have up to 400 seedling starts. In years past, I found Pine Tree seeds had iffy germination, took a break from them and gave it a try last year: great germination. This year, Ugh. Disappointing
What a dissapointment
Ordered 10 packets of gold Marie OG seeds (50 seeds per packet). Out of 50 seeds only 12 sprouted (24%sprauted)- some of them weak and looking sick. When you look at seeds they look not well. Some are small and deformed, cracked and discolored. Will never buy again form them.
good seeds if you dont care when you…
good seeds if you dont care when you get them. i ordered november 28 and its december 20 and still not received them as usual. they have a lot of problems with getting them sent for some reason. think i will buy from a more reliable company from now on.
No Half Runners
I ordered 5 packs of half runner seeds from Pinetree. There’s only 2-3 beans that came up out of a 40-50 foot row in our garden. I am very disappointed in them. I was looking so forward to having half runners this year to can. We stopped buying any locally in my town because every year we do the beans are very tough and can’t be eaten. Very very disappointed!!!
Reply from Pinetree Garden Seeds2021-06-01
Hi Wanda, So sorry to hear about your disappointing experience with our runner beans! We would be happy to replace or refund you for the costs of the seeds. We stand behind all our products and test everything for high germination rates so I am not sure what happened but we would love to fix this for you! We will be in touch to offer a solution shortly. Thanks for letting us know and I am so sorry for the frustration.
If I would have known that it was going…
If I would have known that it was going to take weeks for my seeds to ship I would have not ordered. They say they're having delays due to COVID. I find it hard to believe that you would shut down or slow down seed sorting and distribution for COVID. Many places use COVID as an excuse to take their time on shipping. I will never order seeds from this website again.
Reply from Pinetree Garden Seeds2021-02-16
Hi Tanner, So sorry about the wait for your seeds! As stated several places on our website, like the home page and the cart page, we are experiencing delays that mean most orders are leaving in 2-3 weeks. I see that your order was shipped 16 days after you placed it online. Again, I apologize for the delay. The reason that we are experiencing slow downs is because of an increase in order volume and a shortage of staff due to having to limit the amount of people working at any one time because of COVID. Our first priority has to be to protect the health and safety of our team. We have folks here 24/7 right now and are doing our best to get caught up with orders. We are a small family owned business and while we know you were frustrated with your experience, we appreciate your patience and again apologize for your frustration.
I’ve ordered from Pinetree twice and…
I’ve ordered from Pinetree twice and find them to be decent. About 2 out of ~18 varieties I’ve ordered had poor germination but the others were good and true to type, with reasonable quantities per pack. Shipping time was a little slow but because of the covid rush that’s understandable. My biggest complaint is probably the shipping cost. Ordered seed potatoes and sweet potato slips for this year which I am looking forward to!
Absolutely no complaints
Absolutely no complaints. Pricing, packaging, variety of seeds catalog - all are good.
Few Seeds and BIG Price
I ordered several different types of seeds from Pinetree and was disappointed on everyone. First of all, there were "very" few seeds in a packet for a Big price and those didn't germinate well at all. The service was "Horrid". It took a month to get my seeds, so my peas were late right from the start.
I ordered seeds from Pinetree
I ordered seeds from Pinetree. When shipping was delayed by weeks, I requested to cancel the order. I was not upset because Covid was stopping most things. I told them that I was done planting, but would order next year. I sent several emails and left a voice-mail. Today I received an email saying my order had shipped. They totally ignored my requests. The seeds will not be good by next year, so it is just wasted money.
Buy Your Seeds From Another Company
On 4/14/20 I placed an order with Pinetree, my card was charged on that date. No legitimate company actually takes the charge till the order ships. It stays on hold and charges when it is shipped. On 4/29/20 I contacted them on the status of my order. They could not fill half of it and refunded the money for half the order. They told me the other half of my order would ship out the first week in May. On 5/6/20 I again contacted them to ask if my order was going to ship. I received 2 emails back, the 1st claimed my order was being packed and shipped. The 2nd email said my order shipped, it had a USPS tracking number and link to track. The tracking number is bogus along with the link. The number contained 31 digits, a USPS tracking number can only contain 22 digits. I have contacted them again through email, but they are not responding. On their Facebook page, I see other customers also have received bogus shipping, tracking emails. They also have had their cards charged at time of order and are not getting their orders. This is mail order fraud, it is not legitimate to take a charge till the order is filled and shipped. This company has had my money for almost 1 month. I have no seeds, and a bogus shipping email, with a bogus tracking link, and number. They are using the COVID-19 Virus as an excuse for their bad service and customer fraud. All seed companies are overwhelmed with orders this year and are short on staff, but they are getting their orders out. They are also not charging their customers till the order ships. In the time that I have been waiting for Pinetree to send or respond to me, I have been ordering from another seed company. I placed an order with this other company on 4/14/20 got those seeds in 2 weeks. Placed another order with them on 4/29/20 to replace the seeds Pinetree canceled on me, got those seeds on 5/5/20. Pinetree is clearly engaging in customer mail order fraud by the complaints on their Facebook page. Do not order from this company, order from another company. If my seeds are not here by the following midweek, I will be taking action against Pinetree. I will contact my bank to get my money back. I will file a complaint for mail order fraud with the BBB and my State Attorney General. There is no excuse for what Pinetree is doing to their customers, it is fraud!
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