Made-To-Order With Your Choice of Fabric, Legs, and Sizes. Our customizable furniture experience puts you in the designer’s seat—not the other way around.
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Is Interior Define legit?
Interior Define (www.interiordefine.com) has a 2.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is poor. 40% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the beautiful fabric options, comfortable seating, and genuinely stunning furniture designs that transform their living spaces. Many returning customers also enjoy working with knowledgeable in-store staff who make the entire customization process simple and enjoyable.
Some reviewers were not happy with extensive delivery delays, frequently stating that shipping times far exceeded original estimates. A few people mentioned receiving damaged items or encountering poor quality control issues with specific pieces of furniture. Additionally, several consumers felt extremely frustrated by unhelpful customer service responses when trying to resolve these ongoing problems.
Auto-generated from all reviews of this business. For reference only.
I finally did receive my long awaited Sloan Corner Sectional on July 20, 2026. I am happy with the sofa itself, but am still awaiting the $574 refund promised in an email from Debbie in customer service on June 29, 2026 which was for $299.00 shipping fee refund and the $275.00 structural delay refund (Total: $574.00). Would love to get a response from Inteior Define as to when I might expect this refund.
I'm happy to hear that I can expect someone to reach out regarding the refund. However, I'll believe it when I see it, given the lack of response in the past. I don't know why it's so hard to honor your refund offer.
Reply from Interior Define2026-08-06
Hi Dorothy,
Thanks for taking the time to share your experience. We're glad to hear that your Sloan Sectional has arrived and that the sofa itself has met your expectations.
That said, we understand your frustrations around the refund and have raised this with our team internally. Someone will follow up with you directly to review the details and assist further - please keep an eye out for an email from us.
We appreciate you bringing this to our attention and look forward to getting this resolved for you as quickly as possible.
2 Stars – Repeated delays with no confidence in the delivery timeline
I ordered an Ella 4-Seat Right-Chaise Sectional from Interior Define on March 18, 2026. Since then, my estimated delivery date has been pushed back multiple times. The current estimate is now September 4–11, 2026, nearly six months after I placed my order.
I understand that delays can happen. What has been incredibly frustrating is the repeated cycle of getting close to the estimated delivery window only to have it delayed yet again. After multiple revised delivery dates, I still have no confidence that this latest estimate will actually be the final one.
The customer service representative (David S.) has always been kind and professional, and I appreciate his efforts. They have apologized, explained that they’re monitoring my order, and said they will request that it be prioritized once it reaches the local delivery facility. Unfortunately, that doesn’t change the fact that my order continues to be delayed without any assurance that the newest delivery window will actually be met.
When you spend several thousand dollars on a custom piece of furniture, you expect more than beautiful designs, you expect realistic timelines, transparent communication, and a company that stands behind the delivery estimates it provides.
I truly hope the sofa lives up to its reputation because I have been looking forward to receiving it. However, based on my experience so far, I cannot recommend the purchasing process. I hope Interior Define’s management takes a serious look at its production planning, logistics, and customer communication so future customers don’t experience months of shifting delivery estimates with no certainty about when their furniture will actually arrive.
Reply from Interior Define2026-08-05
Hi Suzanne,
Thank you for taking the time to share your experience with us. We’re sorry to hear that your Ella sectional has been delayed this many times, especially after waiting since March for a piece you’ve been excited to receive.
We’re glad David has been kind and professional throughout the process, but we understand that good support does not erase the frustration of watching the delivery window move again and again. At this point, you should feel confident in the timing being provided, and we’re sorry that has not been your experience.
Your feedback around production timelines, delivery updates, and overall communication is important, and we’ve shared it with our team. We hope the sectional is everything you were looking forward to once it arrives, and we’re sorry the process leading up to delivery has been so disappointing.
Avoid at all costs. Fulfillment timelines do not at all align with what’s promised at check out. Take your business elsewhere or prepare to be thoroughly disappointed at every turn.
Reply from Interior Define2026-08-04
Hi Ashley,
Thank you for sharing this. We’re sorry the delivery timeline has moved so far from what you expected at checkout.
When you’re planning around a piece for your home, shifting dates without enough clarity can definitely make the whole process feel harder than it should. Not to worry, we’ve asked our Customer Experience team to follow up with you directly so they can review your order and see how we can help from here!
Interior Define's delivery estimates are misleading.
As others have noted, Interior Define's production and delivery estimates are misleading. To make matters worse, I haven't been able to reach a real customer service representative. I received an automated response stating that someone would follow up within 2-3 business days, but it's now been over a week with no response.
I ordered my couch on May 3, 2026, and my current estimated delivery window is October 1-15, 2026. At the time of purchase, the estimated lead time was 8-12 weeks. If the current estimate holds, it will have taken over five months to receive a couch that was originally estimated to arrive in no more than three months, nearly doubling the original timeline. And that's assuming there aren't any further delays.
I completely understand that delays happen, especially with made-to-order furniture. My frustration isn't with the delays themselves, but with the lack of transparency and communication. If the realistic lead time is five or six months, that should be communicated upfront so customers can make an informed decision and plan accordingly. Instead, the company advertises significantly shorter timelines and then repeatedly pushes back delivery dates after the order has been placed.
After reading through many of the reviews, it appears that my experience is far from unique. If delays and communication issues like these have become a recurring pattern, continuing to advertise 8-12 week lead times is misleading and prevents customers from making informed purchasing decisions.
At this point, I believe it would be reasonable for Interior Define to refund my delivery fee and provide a partial courtesy refund to acknowledge the significant delay and lack of communication. More than anything, I'd simply like honest communication and a realistic timeline.
What concerns me most is that if there are any issues with the couch once it finally arrives, I have very little confidence that I'll be able to reach someone or receive timely support. After months of delays and unsuccessful attempts to contact customer service, it's difficult to trust that any post-purchase problems will be handled any better.
I'm hopeful the couch will ultimately be worth the wait, but based on my experience so far, the purchasing process has been extremely disappointing.
Reply from Interior Define2026-08-04
Hi Scott,
Thank you for taking the time to share this. We're sorry the timeline for your sofa has moved so far beyond what you were told when you placed your order initially.
Custom furniture does take time, but we agree that the communication surrounding it should be clear and proactive throughout. Keeping you informed as your order progresses is our responsibility, particularly when the delivery window has shifted this considerably, and we're sorry to have fallen short this time around.
For any questions about your order or what to expect after delivery, our Customer Experience team is ready to help. Please reach out to [email protected] or reply to your active support thread, and they'll review your order status along with any available next steps.
We appreciate you bringing this to our attention, and we're committed to making the rest of your experience with us a better one.
Took over 20 weeks to receive my sectional. You all suck! Never shopping with you again. Terrible! Avoid this company at all costs!
Reply from Interior Define2026-08-04
Hi Doug,
Thank you for sharing your feedback. We’re sorry your sectional took so long to arrive and that the experience left you feeling this frustrated.
Waiting that long for a piece you planned around is disappointing, and we understand why it changed how you feel about shopping with us.
Your feedback is important to us, and we’re actively working to improve communication and transparency around shipping timelines. We hope we have the opportunity to provide a better experience in the future.
Think twice before ordering from Interior Define: 8+ months in and I still don't have a usable couch
I want to share my experience so others can go in with eyes open, because I wish someone had warned me.
I ordered a couch from Interior Define last November. I knew custom furniture takes a while, so I was patient... but it took a full 6 months to arrive. Okay, fine. Long, but survivable.
Then it showed up with faulty cushions. They were dramatically softer than the floor model I sat on in the showroom. Like, sink-to-the-frame soft, nothing like what I paid for. When I reached out, the burden of proof was on me: I had to physically haul the cushions into the store to demonstrate they were too soft compared to the display unit.
They agreed to replace them... and the target delivery date for the cushion replacement is now at at least 4 months. And that date keeps slipping. Every time I check in, it's pushed back again.
So to recap: I ordered a couch in November and by the time this is (maybe) resolved, I'll have waited close to a year for the product I actually paid for.
My advice: do not order from Interior Define unless you're prepared for a 6-month-to-1-year timeline, the possibility of receiving a defective product, and doing the legwork yourself to get it fixed. !!!!
Reply from Interior Define2026-07-29
Hi David,
Thank you for taking the time to share this. We're sorry it's taken this long, and that sorting out the cushion issue has turned into another drawn-out process on top of an already lengthy wait.
A custom sofa is a major purchase, and once it arrives, it should feel like what you chose and experienced in the showroom. We're sorry that hasn't been the case, and that the replacement timeline has kept moving.
No customer should feel like they have to keep pushing, checking, and carrying a process forward on their own, and we know this has asked a lot of you.
If you're still waiting on the replacement cushions, please keep working with our Customer Experience team in your active support thread, and they'll share the latest update and next steps tied to your order.
Wait time is completely unreasonable. I order a custom couch in early April, was told 8-12 weeks, and had an estimated delivery date of mid-July. In June I checked online the status and saw the delivery date got pushed to mid/late August and the couch status was still in production, but when I reached out asking why the delay, I was given some templated response about port/shipping issues, but the couch is in production? Fast forward to today, I go online again to check the status, and the delivery date is now for mid/late September! 5 mos to receive a couch? Additionally, they have turned off their email updates letting people know their orders are delayed so you have to check and follow up yourself. My guess is the company is dealing with some major internal issues. I would avoid for now until there is more transparency around what is going on.
Reply from Interior Define2026-07-20
Hi Morgan,
Thank you for taking the time to share your experience. We’re sorry your couch has moved so far beyond the original timeline, and that the updates you’ve received haven’t given you the clarity you needed.
Waiting several extra months for a custom piece is frustrating on its own, but we agree that having to keep checking the status yourself makes the experience feel even more uncertain. You should not be left trying to figure out what changed or why the delivery window keeps moving.
We also recognize that generic updates don’t feel helpful when the order status and explanation don’t seem to line up, and if your order is still unresolved, please reply to your active support thread so our Customer Experience team can review the latest status and talk through any available next steps with you.
I placed an order on March 21, 20026, with an expected lead time of 8 to 12 weeks. Throughout this process, communication from Interior Define has been nonexistent; I have had to proactively log into the website just to receive basic status updates. My order has now been significantly delayed until September. To make matters worse, their cancellation policy imposes an unreasonable 50% fee for an order they failed to deliver on time. Very disappointed in the lack of transparency and service.
Reply from Interior Define2026-07-10
Hi there,
Thank you for taking the time to share this. We're sorry your order has moved so far beyond the original delivery estimate and that you've had to seek out updates on your own just to figure out where things stand.
A custom order does come with a longer lead time, but that doesn't lessen the need for clear, proactive communication whenever the timeline changes. Facing a September delivery after ordering back in March is genuinely frustrating, especially when the cancellation option on the table doesn't feel reasonable given how long you've waited.
That said, our team would really like the chance to make things right. We've sent you a request for a bit more information so we can locate your account, and once we have that, please keep an eye out for a follow-up email from our Customer Experience team. We want to make sure you get the clear, reliable updates you should have had from the start!
I have had a similar experience to many others here. I placed my order in March with an original estimated delivery in the first week of June. The delivery date has been consistently pushed back and is now mid-August, more than 20 weeks since I originally placed the order. The most frustrating part is a total lack of response from the Company - I had to reach out multiple times and eventually call a store to get customer service to respond. When they did they apologized for the delay but offered no explanation. Since then, it has been delayed two more times and I’ve gotten zero response when inquiring again. I’m not one to write bad reviews, but this whole experience has been extremely disappointing. I would not recommend ordering from here.
Reply from Interior Define2026-07-09
Hi Bridget,
Thank you for taking the time to share this. We're sorry for the repeated delays and for the frustration of having to chase down updates on your order.
Waiting past the original estimate is hard enough without also being left in the dark about what's actually going on. Having to reach out to the store just to get a response isn't how this should have gone, and we acknowledge that the additional delays since then have only made it more discouraging.
That said, we’ve asked a member of our Customer Experience team to follow up with you again to ensure you’re fully supported here going forward, and someone will be reaching out directly to assist further. We really appreciate you calling out where we need to do better, and we'll use your feedback to improve how we communicate with customers when timelines change.
I bought multiple furniture items in a black Friday sale and I didn’t receive the items until June. I think the amount of time that this order took is beyond what’s reasonable for this day and age on top of that I didn’t feel the quality really fit the amount of time that I had to wait for these pieces to be custom built. The delivery process was a nightmare. I had major issues with the delivery company canceling a delivery the day of after not communicating to me their issue and then losing a package and then it taking more than four weeks to find the package and have it delivered. I barely made my deadline and it was very stressful. I will say interior find did refund me for some of the inconvenience of the delivery but again after waiting more than six months for all of my order, I felt like this was ridiculous, and I would probably not purchase from interior finding again in the future because of it.
Reply from Interior Define2026-07-09
Hi there,
Thank you for taking the time to share this. We're sorry this order became such a long and stressful process, especially after waiting more than six months for your pieces to arrive.
A custom order asks for a lot of patience to begin with, but between the day-of cancellation, the limited communication, the lost package, and the weeks spent waiting for it to be found, this went well beyond what you should have had to deal with. And if the final quality didn't feel worth all of that, we completely understand the disappointment.
We're glad our team was able to offer a refund for part of the trouble, but we know that doesn't give you back the time this took or undo the frustration along the way.
Your feedback around production timelines, delivery communication, and overall quality has been shared with our team as we keep working to improve the experience from order all the way through delivery.
I bought my dream sectional after saving for years and 9 months later the sectional had beige powder on the floor between the corner piece and sectional. I swept it up and then a day or so later there was more. I googled and it said it might be powderpost bugs!!! 😳 it said to check for a small 1/5-1/8 burrowing hole … I got as flashlight and there it was on the bottom corner of the corner piece the hole. I press lightly and it poofed out the same beige powder!!!!! I immediately emailed interior define company . They have been going back and forth with me for a week!!!! They are basically telling me they are not going to fix the issue. Even though it’s been less than 1 year!!! Their furniture has BUGS!!!! Do not waste your money!!!! Do not buy from them!!!! They will sell you bug infested furniture!!! And give you the run around! And not help you!!! Your dream???? Will turn into a nightmare!!!!!
Reply from Interior Define2026-07-06
Hi Deborah,
Thank you for sharing this with us. We’re truly sorry for how upsetting and alarming this has been, especially with a piece you were so excited to bring into your home.
We know this isn't something that anyone wants to discover or worry about, and we don’t want you to feel stuck or unheard. Our Customer Experience team has your information, and we’ve asked them to follow up with you again directly so they can continue reviewing the details and discuss next steps.
Please keep an eye on your active support thread for their outreach. We’re sorry this situation has felt so stressful, and we appreciate the opportunity to work towards a resolution.
If there's anything else we can do to support you, we hope you won't hesitate to follow up with us at [email protected]. We're always happy to help.
5 Months Waiting No End In SIght, Plus They Don't Know Where My Order Even Is
I ordered a sofa and a chair on February 16 with an 8-12 week delivery window. I am still waiting on both pieces. The expected date has changed at least 6 times in the last month. I have received conflicting information from Interior Define's online support (no live people are available) and their warehouses. Once I finally reached out and insisted on a human to provide a real update, all of a sudden the sofa had been processed and was ready to schedule. Turns out it had been at the facility for a month! No one can speak to where the chair is and no effort is being made to track it down or provide a partial refund. I had seen the horrible reviews but this is worse than I realized. There is no way the furniture can be great enough to make the amount of work I have had to put in this week trying to get reliable information from them and their partners worth it.
Reply from Interior Define2026-07-06
Hi Ashley,
We appreciate you taking the time to share this, and we're truly sorry for how much effort it has taken to get clear answers about your order.
Waiting beyond the original timeline is frustrating on its own, but having the dates continue to move and receiving conflicting updates makes that experience even harder.
You should not have had to push this much just to understand where your pieces were or what to expect next, and though we’re glad there has been movement on the sofa, we understand that does not resolve the larger frustration, especially while the chair is still unclear.
We’re sorry this has felt so difficult and disappointing, and we appreciate you calling out where the experience has fallen short. If there's anything else we can do to support you, we hope you won't hesitate to follow up with our team at [email protected]. We're always happy to help.
Quality, hip furniture, and a reasonable price. But my experiences how incredibly helpful they were. My swivel chair that I love broke. I did not get the extended warranty and it was over four years old. Went back-and-forth with a person named Alfie from interior define. She worked it out for me and my beautiful wheelchair was fixed. I can't say enough about this company. Should really check them out.
Reply from Interior Define2026-07-06
Hi Walter,
Thank you so much for sharing this! We’re so happy to hear how much you’ve loved your swivel chair over the years, and even happier that Alfie was able to help get it fixed.
We know how meaningful it is when a favorite piece can stay in your home and keep being enjoyed, so this is wonderful to hear. We’ll be sure to pass along your kind words to Alfie and the team!
Don't order from here unless you like sitting on the floor because your couch will never come
Update 7/1: It’s funny you are responding here. I have been emailing your support team for over a week and haven’t had a single response. Please answer my emails so we can actually resolve this! Either way, I gave you the order number information you requested so I’ll be interested to see if this goes anywhere.
Ordered in early January. Wrong furniture was delivered in April. Multiple weeks of emails back and forth with their support team because they refuse to pick up the phone and call me. Replacement order was made and going to take another 8 weeks, but they promised to "expedite it". When I just looked, it was pushed back ANOTHER 12 weeks. We're looking at 9 months to get a single couch and slip cover, and I'm not confident it will even come by September. Zero transparency, no accountability, and still, no resolution.
Reply from Interior Define2026-07-01
Hi Sabo,
Thank you for sharing your experience, though we’re truly sorry to hear that it's been so frustrating and drawn-out. After receiving the wrong furniture and then waiting months for a replacement, we completely understand why seeing the timeline move again would feel unacceptable.
We also understand your concerns around the updates not feeling clear or reliable, and we hear your feedback around wanting easier access to support when something this significant goes wrong.
Our team would really like the chance to make things right, and we've sent you a request for additional information so we can locate your account. Once we receive that information, please be on the lookout for a follow-up email from our Customer Experience team.
While we know this doesn’t undo what you’ve experienced so far, we hope to have the opportunity to turn things around and restore your confidence in us.
I placed an order for two sofas on 12/31/25. I picked out the fabric on 2/1. The sofas should have arrived in early May at the absolute latest. It is now 6/30/26 and the delivery date has been pushed back AGAIN to late July. I am very worried that the company will file for bankruptcy and I will not receive my items. I am desperate to get two sofas in my home. Customer service is not helpful at all. I do not believe that my items have been help up at the port since April like customer service has repeatedly told me.
Reply from Interior Define2026-07-01
Hi Lisa,
Thank you for sharing your feedback. We completely understand how frustrating it must be to experience such a long delay without any proactive updates along the way, and we're very sorry for the inconvenience and disappointment this situation has caused.
While delays can sometimes happen during production or transit, you should never feel like you have to chase down order updates. Our team would really love the chance to make things right!
We've sent you a request for additional information so we can locate your account. Once we receive that information, please be on the lookout for a follow-up email from our Customer Experience team so that we can provide you with the most accurate, up-to-date information regarding your order.
Your feedback is important to us, and we’re actively working on ways to improve both communication and transparency around shipping timelines. We hope that we’ll have the opportunity to restore your confidence in us and deliver the product you’ve been waiting for!
I ordered in February and have not received my banquette. Almost every week the delivery date gets pushed back.
They have refunded me my shipping fee and a courtesy amount... but it's been going on 6 months and I would prefer to have my furniture over a refund.
I'm not hopeful that I will ever get my furniture, and at this point I am considering cancelling the order.
I will never order from this company again and caution all not to.
Reply from Interior Define2026-06-30
Hi Jennifer,
Thank you for sharing this. We're truly sorry for how long you've been waiting and for the continued shifts in your delivery timeline. We completely understand that, at this point, a refund of fees doesn't replace the furniture you've been patiently waiting for.
We also know how frustrating it is to plan around an order and watch the timeline keep moving further out. You deserved a clearer, more reliable experience, and we're sorry this hasn't been that.
If you're considering canceling or would like the most current update on your order, please reply directly to your active support thread so our Customer Experience team can review your options and help from there. Whatever you decide, we genuinely appreciate you considering Interior Define for your home, and would love the chance to welcome you back in the future.
Worst customer service ever and constantly changing delivery dates
Ordered corner sectional on 2/14/26 with 8-12 week delivery time. On 4/14 received email stating it was on its way with a mid to late May delivery. On 4/18 I went on their website to see if there was any update and delivery had now moved to 6/9-6/16. Reached out via their contact form to express my dissatisfaction. Received reply 4/19 that a shipping setback had occurred. I exchanged several emails with them and requested transit milestones. I was told I would receive an email when it got to their LA Distribution Center, and was encouraged to continue checking the Order Status Page on their website. Given the war's disruption to shipping, I was understanding at first, but by May 29 when I saw dates had changed once again, I reached out and was told that Your order is currently in fulfillment and is expected to arrive between 6/14-6/21. "The good news is that your order is being shipped to you now. You can track your shipment using your Metropolitan tracking number." I went on Metropolitan's site and saw that it was registered on 5/19 but no further info.
I again contacted them to find out what fulfillment actually meant and received the following reply:
"When your order is “in fulfillment,” it means your sofa has finished production and is now in the shipping process. Here’s what happens step by step from this point:
1.Your sofa is prepared for shipment and handed off to our delivery partner, Metropolitan.
2.Metropolitan transports your order to your local delivery hub.(Mine is in Perth Amboy, NJ)
3.Once your sofa arrives at the local hub, Metropolitan will contact you directly to schedule your in-home delivery at a date and time that works for you.
4. On the scheduled day, Metropolitan will deliver and set up your sofa in your home.
Continuing to monitor delivery dates throughout June they continually changed, once or twice a week.
However, on June 18th after their lack of proactive communication and numerous emails I filed a complaint with the Better Business Bureau and filed a dispute with my credit card company which are both still in place. I have had numerous communications since that date, and was told
"Currently, your order has not yet been picked up by Metropolitan from the port." Which port? LA or NY/NJ? I initially wanted to cancel the order for a full refund, and have tried to work with them since to see if I could even pick it up myself. The customer service rep promised several times to check with Metropolitan, but still hadn't. I contacted them myself on 6/25 and was told that they have never even received it from Interior Define.
I asked if they had a contact person at Interior Define and was given the name of someone who hasn't been with the company since January. So that means the May 19th registered date was authorized by someone no longer with the company.
After discovering this, I escalated the situation with Customer Support on Friday, 6/26 and sent email to customer service and their trade department and to Havenly corporate since they are one of their brands. I am now requesting that they waive the delivery fee completely and compensate me for the continual delays. No one has yet responded. Apparently, they really do not care about their customers. If they did care, they would be more forthcoming about problems/delays. Current estimate as of today says "Estimated delivery: 7/9/2026 - 7/16/2026. It now hasn't changed in several days.
At this moment, I am still willing to wait, provided they offer the refund and compensation. I also would rather have them deliver, rather than pick up since it would take considerable time, effort and expense to do so. I'd prefer to have the sofa after waiting so long, but am prepared to proceed with the cancellation, especially after not receiving any response from Interior Define. Sad that the company has gone downhill, since I had purchased a sleeper sofa from them in the past without any issue.
UPDATE (7/1/26): Dates slipped again to 7/14-7/21. Your reply says you're calling the manufacturer, which contradicts your 4/18 email stating my order was on the way, and your 6/29 explicitly admitting to an "administrative hold" with the carrier, Metropolitan. Why are you contacting a manufacturer for an item you claimed shipped over two months ago? Stop giving me the runaround. My bank confirmed that your claim that you attempted a $574 refund you agreed to is completely false. Today at 5:00 PM MST is your final deadline to provide the physical location of my sofa and mail a corporate check for the approved $574 refund, or my bank will finalize a full fraud chargeback. I will also take further steps with various State's Consumer Protection Bureaus.
UPDATE: JULY 3, 2026
Sent cancellation on 7/1 & filed complaints with Colorado, Illinois & NY Attorneys General.
Reply from Interior Define2026-06-30
Hi Dorothy,
Thank you for sharing your experience. We’re truly sorry for the frustration around the extended lead time, especially given the original estimate on our site. We understand that our customers rely on that information to be accurate, and that it's disappointing when delivery timelines are extended.
We also understand that, after everything, you’d still prefer to receive the sofa you chose if we can provide a clear path forward. Our team is working directly with our manufacturer partner to confirm the most accurate status, and we’ll follow up with you as soon as we have a meaningful update to share.
We appreciate you taking the time to provide this feedback, and if there's anything more you'd like to add, we'd love to hear it. Feel free to reach out directly to [email protected]!
Interior Define are flat out liars. We bought a couch from a local store, and were told by the Sales Associate to expect 4-6 weeks for delivery. We were then informed weeks after purchase that the actual expected delivery window was 10-16 weeks. We reported this to the customer service line who stated that the associate lied and said, "she would never tell a customer such a short delivery window." This was on top of Interior Define outwardly noting they would pass hundreds of dollars in delivery cost directly to the customer to supply chain issues. The company does not care about its customers and will not make any effort to help you. They just want your $ not your satisfaction.
Reply from Interior Define2026-06-30
Hi Fred,
Thank you for taking the time to share this. We’re really sorry this experience has been so frustrating, especially around something as important as the delivery timeline for a new sofa.
We know customers make plans around the estimates they’re given, and when those expectations don’t feel clear or consistent, it can make the whole experience feel disappointing. From our team’s review, we don’t have a record of a 4–6 week lead time being provided for this order, but we do understand that there was confusion around the timeline and that the support experience did not feel helpful in the way it should have.
Our Customer Experience team shared that they were previously in touch with you, and outlined available options to help work toward a resolution. Though we haven’t heard back yet, we’re still happy to help! Please reply directly to your existing support thread so our team can pick things back up with you.
We know this doesn't undo the frustration you've already experienced, but we hope to have the chance to turn things around and restore your confidence in us.
I emailed to check on the status of my order, and their reply email assured me they were “working on finding a solution to the issue.” I thought, I didn’t realize there was an “issue.” So I looked at the status online again and looked more closely at graphic to then realize the status shows Order Placed, not even In Production yet.
I tried their live chat, but when it found out I was inquiring about order status, it just directed me to their webpage (where I had already previously filled out the Contact form) and then ended the chat on me. It wouldn’t allow me to ask anything more. I tried phone numbers to a couple of their locations listed online, but said something to the equivalent of not in service/available.
I purchased an In Stock item so that I would receive it in approximately 2-4 weeks. I understand this is an estimate, but it’s now at 4 weeks in Order Placed status. I had actually referred them to my mother, also, who purchased two sofas from them. Now I’m worried I got us both scammed.
Reply from Interior Define2026-06-10
Hi there,
Thank you for taking the time to share your experience. We're truly sorry for the confusion around your order status, especially after purchasing an in-stock item and expecting it to move forward within the estimated 2 to 4 week window.
We understand how unsettling it is to receive a vague response about an issue without any real explanation, and being directed back to the same order status page only made it harder to get the answers you deserved. That's not the experience we want for you, and we're sorry this left you feeling more frustrated than supported.
That said, our team would really like the chance to make things right, and we've sent you a request for additional information so we can locate your account. Once we have that, please be on the lookout for a follow-up from our Customer Experience team.
We know this doesn't undo the frustration you've already experienced, but we hope to have the chance to turn things around and restore your confidence in us. We truly appreciate your patience.
In early December 2025 we ordered a sofa from Interior Define. June 1, 2026 the sofa arrived. When purchasing we were told it would be 8-10 weeks. Customer service had no ability to help in the process. No problems with the actual sofa but length of time for production and shipping and no help from customer service provided a very frustrating experience overall.
Reply from Interior Define2026-06-10
Hi Cherrie,
Thank you for sharing your experience. We're glad to hear the sofa itself was satisfactory, though we're truly sorry that the journey to get it there wasn't.
We understand that our customers plan around the estimates we provide, and when an order takes significantly longer than expected, clear communication and reliable support matter even more.
We're sorry this experience fell short of that, and your feedback has been shared with our team as we continue working to improve our timeline accuracy and the overall support experience when delays happen.
Joybird
Lulu and Georgia
Castlery
Burrow
Room & Board
West Elm
Pottery Barn
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