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Is Lulu and Georgia legit?
Lulu and Georgia (www.luluandgeorgia.com) has a 3.7 out of 5 rating on OK.one, based on 188 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-30.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the beautiful design, stylish appearance, and overall wonderful quality of the items they receive for decorating their living spaces. Many people find that the overall shipping process is smooth and reliable, featuring prompt delivery and very attentive service from the delivery partners.
However, some customers also noted frustrating delivery delays, long waiting times, and a severe lack of tracking updates for their packages. Other reviewers experienced significant difficulties reaching customer support by email and faced lengthy response times when trying to resolve missing order issues.
Auto-generated from all reviews of this business. For reference only.
Quality product - just need to work on communication
The bed is stunning! Very well made and matches the online photos and description nicely.
I am disappointed by the lack of communication. The bed was delayed several weeks and arrived much later than expected. I was never notified the bed was arriving late - I had to reach out to customer support and ask about a status update. I don’t mind that it was delayed - I would rather it take longer to make and get a quality product. I just wish there was better communication throughout the process.
The delivery team said the bed was quick and easy to assemble. That made their job easy - everyone was happy!
Reply from Lulu and Georgia2026-08-27
Meg,
We are delighted to hear you find the bed stunning and well-made, and that it matches the online representation. We sincerely regret the lack of communication regarding the delay in your order. We understand your frustration at having to reach out for updates, and we acknowledge that our communication process fell short of expectations in this instance. We appreciate your understanding regarding the delay itself, as our priority is always to deliver a quality product. Your feedback about the delivery team's positive experience with assembly is also wonderful to hear. We are actively reviewing our communication protocols to ensure a more proactive and informative experience for our customers moving forward.
Lulu and Georgia
The furniture itself is GORGEOUS and HIGH QUALITY, definitely what we wanted! The white glove delivery was not good. The delivery man left it with our warehouse and there was no 'white delivery' unboxing. He simply left the box, unopened, and that was not what we expected. We are thankful the piece is intact, no damage, and looking beautiful in our space.
Reply from Lulu and Georgia2026-08-27
Angela,
We are so glad to hear that you love the furniture and that it arrived safely. We sincerely regret that our white glove delivery service did not meet your expectations. We are reviewing our delivery procedures to ensure this does not happen again. Thank you for bringing this to our attention.
Lulu and Georgia
Wallpaper Color Inconsistency Across Rolls – Same SKU
Hi Lulu and Georgia,
I wanted to flag a quality issue with a recent wallpaper order. I purchased multiple rolls listed under the same SKU, but once installed, it was clear the color wasn't consistent across rolls. One had a creamier tone, another leaned more true white, and the third had a noticeable yellow hue (see attached photo).
This kind of variation is pretty noticeable once it's on the wall, and it's a tough thing for a customer to catch before installation. I'd love for the team to tighten up QA on this front, especially if these dye-lot or batch discrepancies are already a known issue. At minimum, rolls with visible color variation like this shouldn't be sold under the same SKU without some kind of flag or disclaimer for customers.
Happy to share more photos or details if helpful. Appreciate you both looking into this!
Best,
Winnie
The Cora sideboard is perfect for our entryway, but the inside smells strongly of acetic acid or similar. Maybe something used for shipping. While I am sure it will eventually dissipate, it is quite strong. Additionally waiting 2.5 months for the item to ship is a little long for a non-custom piece. It looks great but remains to be seen how it holds up in time. Delivery service was great, on time and very friendly.
Reply from Lulu and Georgia2026-08-24
Hi Chris,
Thank you for your feedback on the Cora sideboard. We're thrilled to hear it's perfect for your entryway, and that you had a great experience with our delivery service. We understand your concern about the odor, and shipping time. Generally, any strong smells will fade as the item airs out. We appreciate your insights as we continue to improve our services.
Lulu and Georgia
Fast service, beautiful sample. Excellent product quality.. Unfortunately the pattern is better suited for a larger rug than I need
Reply from Lulu and Georgia2026-08-24
Hi Diana,
We're so glad you appreciated our quick service, and product quality! We understand the pattern wasn't quite right for your specific rug size. If you are interested in a free return, please let our Customer support team know, and we'd be glad to assist!
Lulu and Georgia
I placed my order 2 weeks ago and still haven’t received any indication for when it will arrive. I’ve been checking the Shop app daily, which has shown the status, “waiting for details,” since I placed my order. Need better customer communication, delivery tracking and transparency. I feel in the dark about my order and question if it’s going to arrive at all.
Reply from Lulu and Georgia2026-08-24
Hello,
Thank you for your feedback. We apologize for the confusion regarding the freight transit lead time for your order. Your accent chair has shipped with our third-party carrier, and you should have received the tracking information via email. Additionally, your White Glove delivery appointment is scheduled for 08/28/2026. Please let us know if you need further assistance; our Customer Support team is here to help!
Lulu and Georgia
Overpriced, significantly cheaper options with no shipping costs for the same items available online.
No way to contact customer service aside from email, which takes them 48 hrs to respond.
Scheduling delivery is a nightmare. An automated phone call reaches out, and when you pick up you're put immediately on hold. I hung up after being made to wait 10 mins. Still haven't scheduled the delivery. And there's no way to do it electronically or reach out to them to schedule. Not worth dealing with them. Haven't even seen the item yet so no clue what the quality is like.
Reply from Lulu and Georgia2026-08-24
Hi Nitasha,
Thank you for your feedback, we apologize for any inconvenience. We are glad to confirm we honored the price match for your order, and that our Trade support team has provided shipping information. They are available to assist you during regular business hours via Live Chat, text, phone callbacks, and email. If you have any other questions or need further assistance, feel free to reach out!
Lulu and Georgia
your sales team sent me photos of the chairs already in a customers home. I also received a fabric swatch which helped me make my decision to purchase the chairs. these are the first chairs I purchased online, without sitting in them, they are very comfortable and elegant. the bistro table is perfect!
Reply from Lulu and Georgia2026-08-24
Hello,
We are so happy to hear that the photos, and fabric swatch helped you make your decision! We are delighted that our chairs exceeded your expectations for comfort, and elegance, and that the bistro table is perfect. Thank you for your wonderful feedback!
Lulu and Georgia
This is the worst rug quality I've ever had and it's even more terrible at the price point I got it for. The discounted price is still unreasonable for how much it sheds. I gave it a couple months to see if it will eventually stop like mentioned in the product page. It hasn't. We own a Miele vacuum and even it struggles with the sheer amount of fluff just from a week of use.
Edit after reply: I can't find any information how to reach customer support.
Reply from Lulu and Georgia2026-08-21
Hi Nica,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustration and inconvenience caused by the shedding issue with your rug. While wool rugs can shed, particularly during the first year, we understand that the level you’ve described is not what you expected. Our Customer support team is here to assist you with options, so please reach out at your convenience.
Lulu and Georgia
I ordered two lights, it said both shipped out, but I was only delivered one. Even the FedEx delivery photo shows only one box being delivered. I’ve tried reaching out to customer service multiple times, and I’ve gotten no response.
Reply from Lulu and Georgia2026-08-20
Hi Sarah,
Thank you for reaching out. We are sorry to hear that your pendant lights shipped separately. Some items ship from different warehouses based on current inventory levels. Our Customer Support team recently contacted you and provided updated tracking information for the second pendant light, which has now been delivered. We appreciate your patience during this process.
Lulu and Georgia
The chair looked exactly the same as in the photo. Delivery was smooth. Your company is definitely one of my favorites!
Reply from Lulu and Georgia2026-08-19
AB,
We are so happy to hear that your chair arrived as expected and that the delivery process was smooth. We truly appreciate your kind words and positive feedback!
Lulu and Georgia
Shipping was fast and communication about the order was good, the product itself is disappointing. The round pillow is not actually round, rather irregular and kind of oblong. Not annoying enough to return the pillow, I feel bad enough about how wasteful shopping online is already, but the product not being as advertised is disappointing.
Reply from Lulu and Georgia2026-08-19
Hi Ashley,
Thank you for sharing your feedback. We appreciate you acknowledging our fast shipping and communication. We are truly sorry to hear that the pillow did not meet your expectations regarding its shape. We understand how frustrating it can be when a product isn't quite as depicted. Your comments are valuable, and we are reviewing our product descriptions and quality control processes to ensure greater accuracy for our customers.
Lulu and Georgia
The design is excellent. I loved the shape of the base and fit of the shade - just a very unique lamp overall. However, I found the actual construction to be quite middling. The “harp” piece was bent in such a way that it made it difficult for the shade to sit evenly, the shade fabric had an strange mark that was inconsistent with the rest of the material, and the grommet that houses the cord near the base is loose. These small details really cheapened the overall feel of the product and does not justify the $500+ price point.
Reply from Lulu and Georgia2026-08-20
Hi Carissa,
We appreciate you sharing your detailed feedback regarding the lamp. We are pleased to hear that you found the design, base shape, and shade fit to be excellent and unique. We are concerned to learn about the issues you encountered with the construction, specifically the bent harp, the mark on the shade fabric, and the loose grommet. We understand how these details can detract from the overall quality and value, especially given the price point. Your insights are invaluable as we continuously work to improve our products. If you'd like to explore return options, please reach out to our Customer support team, and they'd be glad to assist.
Lulu and Georgia
Excellent service. I ordered a wallpaper sample, very simple process, the communication was exceptional! I was offered help with any questions about the wallpaper, the delivery was fast and they notified me along the way! Makes shopping enjoyable!
Reply from Lulu and Georgia2026-08-18
Hi Lynda,
We are so pleased to hear that your experience ordering a wallpaper sample was so positive. It's wonderful that our communication, and fast delivery made your shopping experience enjoyable.
Lulu and Georgia
The seamless service from order to delivery was great. Of course, it’s what you expect for the price you’re paying.
I reached out to customer service about a back ordered item to confirm it will be available if I purchase the rest of the product in the collection. This representative worked with me one-on-one to ensure I’d be able to order all of the product. Over communication from the customer support and final delivery partner. Thank you!
Reply from Lulu and Georgia2026-08-18
Hi Jacob,
We are so pleased to hear that your shopping experience with us, from ordering to delivery, was seamless. It's wonderful to know that our Customer support representative was able to provide such dedicated one-on-one support to ensure you received all the items in the collection. We truly appreciate your feedback!
Lulu and Georgia
The cutting board is gorgeous, no complaints with quality. It’s just awfully heavy. So heavy that I can’t figure out when I’ll actually use it. Certainly won’t be often as it’s unwieldy for washing and will only get heavier if used as a serving board.
Reply from Lulu and Georgia2026-08-19
Hello,
Thank you for your feedback! We sincerely apologize for any inconvenience caused by the weight of the cutting board not meeting your expectations. We have shared this with our team for review, and will update our product listing to reflect the weight shortly. If you have any other questions or need assistance with a free return, please let us know, we are happy to help!
Lulu and Georgia
Love the picture and customer service was very helpful when I had an address issue. The delivery service was great at communicating and the delivery people were very polite and friendly. Everything was seamless!
Reply from Lulu and Georgia2026-08-17
Kathleen,
We are so happy to hear you love the picture and that our customer service team was able to assist you with your address issue. We appreciate your kind words about the delivery service as well!
Lulu and Georgia
Absolutely beautiful pillows. Exactly as described. Great workmanship, beautiful color and timely delivery.
Reply from Lulu and Georgia2026-08-17
Barbara,
We are so happy to hear that you love your beautiful pillows! We appreciate your wonderful feedback about the quality and timely delivery.
Lulu and Georgia
I ordered a wallpaper sample. It was fish wallpaper. The sample I received was so small, I couldn't even tell there was a fish on the paper!
Reply from Lulu and Georgia2026-08-17
Tracy,
We appreciate you sharing your feedback about the wallpaper sample. We understand your frustration when the sample size makes it difficult to see the full design. We are always working to improve our samples.
Lulu and Georgia
They sent me the wrong rug twice. Unbelievable. I don't even want the original one now that's it's been two months.
Reply from Lulu and Georgia2026-08-17
Hi Amanda,
We’re truly sorry to hear about the repeated issues with your rug and understand how frustrating it must be, especially after waiting two months. We do see that a representative is currently assisting you with this matter and will work with you on the next steps.
Thank you for your patience.
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