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Written by the business, not verified by us.Lulu and Georgia (www.luluandgeorgia.com) has a 3.7 out of 5 rating on OK.one, based on 188 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-30.
Most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the beautiful design, stylish appearance, and overall wonderful quality of the items they receive for decorating their living spaces. Many people find that the overall shipping process is smooth and reliable, featuring prompt delivery and very attentive service from the delivery partners. However, some customers also noted frustrating delivery delays, long waiting times, and a severe lack of tracking updates for their packages. Other reviewers experienced significant difficulties reaching customer support by email and faced lengthy response times when trying to resolve missing order issues.
Auto-generated from all reviews of this business. For reference only.Effortless ordering and delivery, nice quality and great design!
Hi Cecile, We're so happy to hear that you found the ordering and delivery effortless, and that you are pleased with the quality and design! We appreciate your positive feedback. Lulu and Georgia
Everything great so far with Lulu & Georgia, as usual. The new Heidi Caillier chair is beautiful, and is going in the Primary Bedroom with pride of place right next to the custom headboard and vintage bobbin side table. Can't wait to see it all in place!
Hi Julia, We're so pleased to hear you're enjoying your new Heidi Caillier chair! It sounds like it will be a beautiful addition to your primary bedroom, especially alongside your custom headboard and vintage bobbin side table. We're excited for you to see it all come together! Lulu and Georgia
Late delivery, rep said would come 20th, tracking says cancelled, reached out again, havent heard back.
We're sorry for the confusion and frustration caused by the canceled delivery and the lack of follow-up. We understand how disappointing it is to be given an expected delivery date and then see the delivery canceled. A member of our Customer Experience team will follow up with you directly to review the status of your order and provide an update. Thank you for your patience while we work to assist you.
Excellent quality at a nice price point. Items are more interesting and unique than competitors. Got two area rugs, floor lamp and ceiling light. Love them all.
Barbara, We are so happy to hear you love your new area rugs, floor lamp, and ceiling light! We appreciate your kind words about our unique items and quality. Lulu and Georgia
I’ve been waiting for a reply regarding returning the items for several days. Also having to pay return shipping jump through hoops like photographing the item is not standard and annoying
We're sorry for the delay in receiving a response regarding your return. A member of our Customer Experience team will follow up with you directly to assist with the return process and answer any questions you may have. We also appreciate you sharing your feedback regarding the return requirements. Please note that ground-shipped items from your order do not have a return shipping fee. We understand that the process can still feel inconvenient, and we'll be sure to pass your feedback along to the appropriate team.
Hi Lindsey, We're so happy to hear that our delivery service met your expectations and was both great and quick! We appreciate your positive feedback. Lulu and Georgia
The actual colors of the product, i.e. 3 times with rugs in our case, are very different from how they are depicted online. All three times the actual carpets are much lighter in color. It appears the photos online have been enhanced to make them darker and “richer“. We love the designs, but unfortunately will not be ordering carpets from Lulu and Georgia again.
Hi Diane, Thank you for your feedback! We sincerely apologize that the colors of the rugs did not meet your expectations. We do offer rug swatches for select styles, allowing you to view colors before purchasing. Additionally, we provide free return shipping on all rug sizes within 30 days of delivery, with no restocking fee. Please keep in mind that colors may vary between monitors, and while we strive to represent our products accurately, there can be differences in display. If you have any further questions, please let us know. We are happy to help! Lulu and Georgia
I like the sofa very much. The delivery notification was great. Communication from L&G not so great. Price for the same sofa in another site was several hundred dollars less. Probably will not shop often at L&G.
Hi Pat, We're glad you love the sofa, and found our delivery notification helpful. We regret that our communication did not meet your expectations, and that you found a price difference elsewhere. We price match up to 25% off of our listed retail price. The item must be in stock on the competitors' site and available to ship for us to honor the price match. We do not combine any additional promotions or offers including free shipping with price matching. We appreciate your feedback. Lulu and Georgia
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