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Written by the business, not verified by us.Lulu and Georgia (www.luluandgeorgia.com) has a 3.7 out of 5 rating on OK.one, based on 188 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-30.
Most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the beautiful design, stylish appearance, and overall wonderful quality of the items they receive for decorating their living spaces. Many people find that the overall shipping process is smooth and reliable, featuring prompt delivery and very attentive service from the delivery partners. However, some customers also noted frustrating delivery delays, long waiting times, and a severe lack of tracking updates for their packages. Other reviewers experienced significant difficulties reaching customer support by email and faced lengthy response times when trying to resolve missing order issues.
Auto-generated from all reviews of this business. For reference only.Hi James, Thank you for your feedback! We sincerely apologize for the inconvenience with the delivery service not meeting your expectations. If you could provide more details about the FedEx ground delivery containing the picture frames you ordered, our Customer Support team is here to assist you further. Lulu and Georgia
Outstanding service! So professional and fast in setting up my furniture!
Hi Rebecca, We're so happy to hear that our delivery team provided such professional, and fast service with your furniture setup! Thank you for your kind words. Lulu and Georgia
Hi Stacey, We're so happy to hear that you had a positive experience with both our delivery service, and the quality of our products! We appreciate you sharing your feedback. Lulu and Georgia
I love LG, it’s one of my favorite places to find high quality, and unique decor. When it comes to decorating my home the last thing I want is to have what everyone else has. The customer service is excellent as well. I highly recommend LG.
Hi Beverly, We are so happy to hear that you love our high-quality, and unique decor! We truly appreciate your kind words about our customer service, and for your recommendation. Lulu and Georgia
You immediately addressed my return question!
Hi Ann, We're happy to hear that we could promptly assist you with your return inquiry. We appreciate your positive feedback! Lulu and Georgia
Great products. Love the rugs. Excellent customer service.
Hi Tony, We're so happy to hear that you love our products, especially the rugs, and that you had such a positive experience with our customer service! Your feedback is greatly appreciated. Lulu and Georgia
Hi Carl, We're truly happy to hear everything went smoothly for you. Thank you for your positive feedback; we appreciate it greatly. Lulu and Georgia
the coffee table arrived damaged and i haven't heard anything from anyone!
We're sorry to hear that your coffee table arrived damaged and that you haven't received a response yet. A member of our Customer Experience team will follow up with you directly to assist with the damage and review the next steps. We appreciate your patience while we work to get this resolved.
Wrong color, no response when emailing customer service several times
Hello, Thank you for sharing your feedback! Our Customer support team has requested additional photos of the chairs to determine if there was a manufacturing error with the fabric. Please follow up with the requested information, and our team will gladly work toward a prompt resolution. Lulu and Georgia
The entire process was seamless. Ordering was easy, I was kept informed throughout the delivery process, the item arrived earlier than I expected, and the console table is absolutely gorgeous!
Hello, We're so pleased to hear that your entire shopping experience, from ordering to the early arrival of your gorgeous console table, was seamless! Lulu and Georgia
Easy order, quick delivery, beautiful stuff
Hi Bruce, We're so happy to hear that you had an easy ordering experience, and received your items quickly. Thank you for your wonderful feedback! Lulu and Georgia
Very Easy to Work with! Great Quality! Fast Turn Around Time!
Hello, We're so happy to hear you found our service easy to use, and appreciated the quality with a quick turnaround. Thank you for your kind words. Lulu and Georgia
This has been the worst purchasing experience I have ever had in my life! You all are very quick to take my $1800 but do not provide any updates on when my table will be delivered. At this point you have stole my money! I have emailed, left voicemails, chatted and still no updates. In the shop app it says “waiting for details” and it has been like that since July 7, over two weeks now. My wife and I were very excited to finally find a table we liked and wanted to purchase. You all ruined that moment for us! Once my table is delivered, we will never purchase anything from you all again. I will make it my mission to tell everyone I know, not to purchase from you all! I honestly should get some kind of compensation for this but knowing how you all run your business no one will read this review or try to contact me.
We're sorry to hear how frustrating this experience has been and understand how concerning it can feel when you don't have clear updates on an order. At the time the order was placed, the table had an estimated fulfillment timeline of 2–3 weeks, rather than an expected delivery within one week. We understand, however, that the lack of tracking updates and communication during that time left you feeling uncertain about the status of your order. We sincerely apologize for the frustration this caused and for the disappointment surrounding what should have been an exciting purchase. We appreciate you sharing this feedback, as clear and timely order communication is important to us.
Beautiful vase! Item came earlier than expected and was securely packed.
Hi Deanne, We're so happy to hear you love the vase that you ordered! We're also glad it arrived earlier than expected, and was securely packaged. Lulu and Georgia
Great delivery team, truly white glove and incredible products!
Hi Caleb, We're so glad to hear you're happy with the delivery process, and our selection of products. Thank you for your wonderful feedback! Lulu and Georgia
There was an issue with my order. I never received it. I emailed your store to speak to someone who can help resolve this, and you respond with an AI bot that doesn’t understand what the issue was… incredible….
Hi Margarita, Thank you for your feedback! We see that our Customer support team recently assisted you with the damaged vase, and a full refund will be processed shortly. Please let us know if we can assist you with anything else. Lulu and Georgia
Love my pillows and bowl! Great finds on sale. Website made it easy to order and follow up communication was great.
Hi Robyn, We're so happy to hear you love your new pillows, and bowl, and that you found great items on sale! We're also glad our website made ordering easy, and that our communication was helpful. Lulu and Georgia
Great quality products and quick shipping
Hi Alice, We're so happy to hear that you're pleased with the quality of our products, and the speed of our shipping! Thank you for sharing your positive experience. Lulu and Georgia
It was easy to order, and the item I wanted was in stock. But shipping was slow, and my box was completely damaged upon arrival, just smashed.
Hi Theresa, Thank you for sharing your feedback with us! We sincerely apologize for the slow transit time, and any damage to your shipment. If the merchandise arrived damaged in any way, please let our Customer support team know, and we will be happy to assist you in resolving this issue. Lulu and Georgia
This is a poorly made cheap looking product. An enormous disappointment.
Hi Susan, We're sorry the product didn't meet your expectations regarding quality and appearance. We appreciate your feedback. Lulu and Georgia
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