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Written by the business, not verified by us.Lulu and Georgia (www.luluandgeorgia.com) has a 3.7 out of 5 rating on OK.one, based on 188 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-30.
Most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the beautiful design, stylish appearance, and overall wonderful quality of the items they receive for decorating their living spaces. Many people find that the overall shipping process is smooth and reliable, featuring prompt delivery and very attentive service from the delivery partners. However, some customers also noted frustrating delivery delays, long waiting times, and a severe lack of tracking updates for their packages. Other reviewers experienced significant difficulties reaching customer support by email and faced lengthy response times when trying to resolve missing order issues.
Auto-generated from all reviews of this business. For reference only.I love to peruse your online products…The quality and workmanship of the pillows that I bought are outstanding and look so nice in my fireplace room. I am very pleased with my purchase…Thank you Lulu and Georgia
C.E.M, We are so happy to hear how much you love your new pillows! It's wonderful to know that their quality and workmanship look so nice in your fireplace room. We truly appreciate your kind words. Lulu and Georgia
Your delivery people call and there’s no one on the line. I can’t get my bed delivered! Horrible customer service
Hi Jalene, Thank you for your feedback! We sincerely apologize for the delivery delays you've experienced with our freight carrier. At the time of your purchase, the made-to-order bed you ordered had an 8-week production timeline. Our freight carrier has confirmed a delivery date scheduled for the week of 8/17. Please contact Metropolitan using the phone number provided in the tracking link sent to your email, if you have any questions about the delivery date or need to reschedule your White Glove service appointment. Thank you for your patience, and please let us know if you have any further questions. We are happy to help! Lulu and Georgia
My vase had a minor defect and they sent me a replacement! Great customer service and beautiful pieces
CM, We're so glad we could resolve the issue with your vase and that you appreciate our beautiful pieces! We value your kind words. Lulu and Georgia
I ordered four custom hand towels for the restrooms in my business. I ordered from you because I felt like the quality and design would be on point. Towels arrived, and all of them were cut crooked. So they aren’t squares they are misshapen. They don’t fold or hang straight. The binding on the edges is already coming undone. After one wash loops in the cotton were also coming out. And customer service, slow to respond, offered me a $28 credit for it. Which is honestly a slap in the face considering how much I spent on four custom hand towels. I am still waiting several days later on a reply. This is not what I expected from my purchase with you.
Hi there, We're sorry to hear about this. We can see that one of our Customer Experience Specialists is actively working on your case and will provide you with an update as soon as more information becomes available. We appreciate your patience in the meantime!
The chairs I ordered were suppose to take 6-8 weeks to arrive but only took 4, so that was a great surprise! They delivery service was very good . The chairs seem well constructed and comfortable and look great!
Nikki, We are so pleased to hear that your chairs arrived sooner than expected and that you are happy with their construction, comfort, and appearance! We truly appreciate your positive feedback on the delivery service as well. Lulu and Georgia
Hi there, Thank you for sharing your positive feedback! Lulu and Georgia
Always happy with products from Lulu and Georgia. My clients love the 72” round dining table
Karen, We are so glad to hear you are always happy with our products and that your clients love the dining table! Thank you for sharing your positive experience. Lulu and Georgia
Rug was in stock and “ready to ship”. Didn’t ship for weeks and when I finally sent an email they respond days later saying it will ship in 7-10 days and give me a $40 dollar credit for half of my shipping. It’s always something with this company. Love the products , hate the experience.
Hi Brittany, We're sincerely sorry for the delay in shipping your rug and understand how frustrating it must have been to wait longer than expected, especially after it was listed as ready to ship. We appreciate your patience throughout the process and are glad we were able to provide a partial shipping refund for the inconvenience. We see that your rug has since been delivered, and we truly hope you're enjoying it. Thank you for your honest feedback—it helps us identify areas where we need to improve the customer experience, and we appreciate you giving us the opportunity to do better.
Daniela, We sincerely regret that we did not follow up as expected. We will get a representative to further assist you shortly. Lulu and Georgia
Pillow cases are beautiful. Received very quickly!
Jill, We're so happy to hear that you love the pillow cases and that they arrived so quickly! We truly appreciate your positive feedback. Lulu and Georgia
I love everything from Lulu and Georgia's catalogue. Everything feels so intentionally curated and unique. I purchased a couch and, while it really does take a while to make and be delivered, I think it's worth it. It's incredibly beautiful and comfortable and worth it. Delivery team was also amazing, going above and beyond!
Megan, We are so happy to hear you appreciate our curated selection and unique items. It's wonderful to know you found your new couch to be incredibly beautiful and comfortable, and that our delivery team provided amazing service. Thank you for your kind words! Lulu and Georgia
Great experience, fast ship, refund right away when item arrived damaged, a total of 10 min online chat get it resolved.
Haijun, We're so glad to hear you had such a positive experience with us, especially regarding the quick resolution of the damaged item. We strive to make every interaction smooth and efficient, and your feedback confirms we're on the right track! Lulu and Georgia
Very disappointed with my experience this time around. I ordered three sconces, but only two were delivered, even though the tracking information showed that the entire order had arrived. I reached out through the online chat, but it was unhelpful and couldn’t resolve the issue. The only other customer support option was email, and responses have been incredibly slow. It’s now been over a week, and I still don’t have a resolution or my missing item. For a company with products at this price point, I expected much better customer service.
Kate, Thank you for sharing your feedback. We sincerely apologize for the frustration and disappointment you've experienced with your recent order and our customer service. It's clear that we fell short of your expectations, and for that, we are truly sorry. We understand how frustrating it is to be missing an item and to not receive timely assistance. We are actively looking into your case to understand what went wrong and to expedite a resolution for your missing sconce. We appreciate your patience as we work to make this right. Lulu and Georgia
I appreciated the prompt customer service when one of the 4 fabric samples I ordered was missing from the envelope. Thank you!
Hi Ellie, Thank you for your feedback! We sincerely apologize for the inconvenience of the missing swatch in your order. Our Customer support team is resending your swatch order to ensure you receive all the swatches you originally ordered. We will email you the new tracking number once the replacement order ships out. Lulu and Georgia
Thank you so much for all the support! I was able to solve all my customer needs quickly and efficiently!! As a designer I soo appreciate the reliable partnership!
Hi Stephanie, Thank you for your feedback! We are delighted to hear about your positive shopping experience, and appreciate you choosing to shop with us. Lulu and Georgia
Trade account ... It makes it so easy and the shipping updates and the ease for scheduling delivery is easy.
Hi Devin, Thank you for your feedback! We're delighted to hear that our Trade account services, including shipping updates, and easy delivery scheduling, was convenient. We appreciate your positive feedback. If you have any further questions or need assistance, please let us know—we’re here to help! Lulu and Georgia
Gorgeous pillow but RANCID smell. We had to take to the dry cleaner before using....
Hi Katie, Thank you for your feedback! We're sorry to hear about the odor with your pillow. Our Customer support team is here to assist you if you'd like to explore a return or other options. Please let us know how we can help. Lulu and Georgia
Vanessa has been helping me put together room ideas. So responsive and thorough. Love the selections and variety.
Hi Kelly, Thank you for your feedback! We are happy to hear that our Design services have been helpful throughout your shopping experience. We sincerely appreciate you choosing to shop with us, and please let us know if you have any questions. Lulu and Georgia
Beautiful table, quality superb but the shipping and delivery was a nightmare.
Hello, We're so glad you love the table's quality! We sincerely regret the difficult shipping experience you encountered. Lulu and Georgia
Love the beautiful towels. Excellent quality. Would definitely purchase again.
Hello, We're so delighted to hear how much you love the beautiful towels, and appreciate their excellent quality! It's wonderful to know you'd purchase them again. Lulu and Georgia
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