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Written by the business, not verified by us.Lulu and Georgia (www.luluandgeorgia.com) has a 3.7 out of 5 rating on OK.one, based on 188 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-30.
Most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the beautiful design, stylish appearance, and overall wonderful quality of the items they receive for decorating their living spaces. Many people find that the overall shipping process is smooth and reliable, featuring prompt delivery and very attentive service from the delivery partners. However, some customers also noted frustrating delivery delays, long waiting times, and a severe lack of tracking updates for their packages. Other reviewers experienced significant difficulties reaching customer support by email and faced lengthy response times when trying to resolve missing order issues.
Auto-generated from all reviews of this business. For reference only.I ordered sample so I could order furniture and by time I got sample the furniture was no longer available. Sad
Hi Daphne, Thank you for your feedback. We are so sorry to hear that the furniture piece was out of stock by the time your swatch was delivered. Please let us know if there is anything else we can assist you with, we are happy to help! Lulu and Georgia
I bought the Roman clay peel and stick wallpaper and the pattern seems more busy and heavy in the repeated shapes/shades than the sample image. It also was very soft and flimsy and my professional installer had a very difficult time putting it up on one single 7ft wall- he said it was like apply napkins to the wall- it also was impossible to not not have some bubbly.
Hi Tiffany, Thank you for your feedback! We sincerely apologize for the issues you experienced with the installation and quality of the wallpaper. We're glad to hear your installer was able to complete the installation. Please let us know if you have any further questions or if there’s anything else we can assist you with. Lulu and Georgia
Communication regarding delivery was good. Delivery men were courteous and unpacked the item expertly.
Hi Barbara, We're so glad to hear that our delivery communication was efficient, and our team provided excellent service. We appreciate your positive feedback! Lulu and Georgia
As an interior designer, i work with a lot of different vendors. I find L&G to have great customer service - friendly and helpful and flexible!
Hi Landes, We're so glad to hear that our Trade support, friendliness, helpfulness, and flexibility are appreciated by you as an interior designer. We value your feedback regarding our Trade program! Lulu and Georgia
Exelent ,beautiful, very nice
Maria, We are so happy to hear you found everything excellent, beautiful, and very nice! We truly appreciate your wonderful feedback. Lulu and Georgia
The shams and duvet cover are gorgeous and made with incredible-quality materials. I was navigating shipping delays and reached out to Lulu and Georgia team for assistance. I was incredibly impressed with their customer service and how helpful and responsive they were throughout the process.
Hi Elizabeth, We are so delighted to hear how much you love the shams and duvet cover! It's wonderful that they are gorgeous and made with incredible-quality materials. We're also thrilled that our Customer support team was helpful and responsive throughout the process. Lulu and Georgia
I ordered one dinning room chair to use in my bedroom, and I'm very pleased with the quality of the fabric and the workmanship of the chair.
Georgia, We're so happy to hear you're pleased with the quality of the fabric and the workmanship of your new dining room chair! Thank you for your wonderful feedback. Lulu and Georgia
Shaw Sofa — 3 stars We love the look of this sofa — the design and style are exactly what drew us to it, and it looks beautiful in our space. However, we’ve been disappointed in the quality so far. When you sit down, there’s an odd crinkling sound, almost like sitting on plastic, which we didn’t expect from the fill. The fabric also wrinkles noticeably wherever someone sits, which is concerning this early on since the sofa just arrived. We’re hopeful the fabric will relax over time, but the foam/filling quality has been a letdown given the price point. If you’re mainly shopping for looks, this delivers but we’d temper expectations on comfort and construction.
Hi Jim, Thank you for your feedback! We are glad to hear that your made-to-order sofa looks beautiful. I can see how quality concerns can be disappointing, and I want to reassure you that fabric typically relaxes over time. Please let us know if you have any further questions in the meantime; we are happy to help! Lulu and Georgia
Delays are frustrating, but having customer service that is responsive, quickly replying to inquiry emails and providing thoughtful care makes waiting for items worth while. Thankful for a great experience.
Hi Stephanie, We're so happy to hear that our Customer support team was able to provide a positive shopping experience, even with delays. We appreciate your understanding, and kind words! Lulu and Georgia
The duvet cover and shams are gorgeous, but the experience getting them was very disappointing. I placed my order on June 6 when the items were shown as in stock, only to find out afterward that they weren’t expected to ship until July 27. I waited patiently and even reached out to confirm that my order was still on track. July 27 came and went with no shipment notification and no communication for days despite my emails to customer service. The order finally shipped in early August, after a 7.5 + week wait. Then, the duvet arrived missing a button which is a crazy quality issue for a $400 purchase. I immediately contacted customer support to see if they could offer a partial refund or credit due to both the significant delay and the defect, but I have yet to receive a response. The product itself is beautiful, but the lack of communication, delayed shipping, and quality issue made this experience far below what I would expect at this price point & I’m not sure I would ever recommend Lulu & Georgia.
Hi Elizabeth, We're very sorry to hear about your experience and sincerely apologize for the delays, lack of communication, and the quality issue you encountered upon delivery. We can see that one of our Customer Experience Specialists is currently working on your case. They are actively reviewing the issue and will provide you with an update as soon as more information becomes available. We appreciate your patience and thank you for taking the time to share your feedback.
Carly, Thank you so much for the positive feedback. Lulu and Georgia
The rug is beautiful. The delivery didn’t time didn’t matter as long as I received the rug I am very satisfied Thanks Lu and Georgia
Tyrina, We are so pleased to hear how much you love the beautiful rug! We appreciate your understanding regarding the delivery time and are thrilled that you are very satisfied with your purchase. Lulu and Georgia
I absolutely loved the Akara rug from Lulu and Georgia. The rug is stylish,soft, and beautiful. I bought it as a bath mat. I did not need to wash it for a long period of time. After the first wash in cold water as directed, the colors ran and it is now unuseable. I reached out to customer service who stated it was past the return time, despite the fact that first wash as directed destroyed the product. They offered 20% off another item. Extremely disappointed .
We're so sorry to hear about your experience with the Akara rug. We understand how disappointing it must have been for the rug to become unusable after following the care instructions. We appreciate you taking the time to share your feedback, as it helps us continue to improve both our products and our customer experience. Thank you again for bringing this to our attention.
The delivery people were so lovely and so professional!!
Barbara, We're so happy to hear that our delivery team provided you with such a wonderful and professional experience! Thank you for sharing your positive feedback. Lulu and Georgia
Quick delivery and decent sized swatches that made my decision easier.
Christina, We're so happy to hear that your swatches arrived quickly and were helpful in your decision-making process. We appreciate your positive feedback! Lulu and Georgia
The communication from customer service was confusing and it made process lengthy. Also, response time was also slow.
Sandra, We appreciate you sharing your experience. We are actively working to improve our communication and response times to ensure a smoother process for everyone. Lulu and Georgia
I received a phone call on a Saturday afternoon from a woman who had found my rug still in the packaging with a label of my name and address in another town. She was trying to return the package to me. She was trying to deliver it back to me. She thought maybe it had fallen out of the FedEx truck.
Hi Sandy, Thank you for your feedback! We're sorry to learn that you have not received one of the rugs from your order. While we typically advise customers to report lost or missing packages within 48 hours, our Customer support team is here to help. Please reach out via email, text, or Live Chat, and they will assist you with a resolution regarding the missing rug. Thank you for your patience. Lulu and Georgia
Excellent customer service.
Amanda, Thank you so much for the positive feedback. Lulu and Georgia
HORRIBLE CUSTOMER SERVICE.... IM SURPRISED LULU AND GEORGIA is still in business. ..... I have emailed you guys 5 times with NO response ... how do you interact with customer issues. The negligence is unbelievable.
We're very sorry to hear about your experience. We sincerely apologize if your previous emails were missed. At this time, we don't see any active inquiries associated with your account, but we'd be happy to help. A Customer Experience Specialist will be assigned to review your order and reach out to assist you as soon as possible. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
They use Metropolitan Warehouse to deliver in my area. This third party shipper is notoriously bad at meeting expectations. My purchase was scheduled to be delivered 8/3 - it never arrived and they never reached out to reschedule. I have now spent nearly an hour on the phone with them trying to get a delivery date. In the meantime, the event my purchase was meant to furnish is occurring on 8/4 and we will have to move forward without the items we needed.
Hi Kerri, Thank you for your feedback! Your order has arrived at the final mile hub closest to your delivery address. The White Glove Delivery is scheduled for 8/5 from 9:00 AM to 12:00 PM. If you have any questions or need to reschedule, please contact Metropolitan using the phone number available in the tracking link provided. We appreciate your patience! Lulu and Georgia
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