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Written by the business, not verified by us.Lulu and Georgia (www.luluandgeorgia.com) has a 3.7 out of 5 rating on OK.one, based on 188 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-30.
Most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the beautiful design, stylish appearance, and overall wonderful quality of the items they receive for decorating their living spaces. Many people find that the overall shipping process is smooth and reliable, featuring prompt delivery and very attentive service from the delivery partners. However, some customers also noted frustrating delivery delays, long waiting times, and a severe lack of tracking updates for their packages. Other reviewers experienced significant difficulties reaching customer support by email and faced lengthy response times when trying to resolve missing order issues.
Auto-generated from all reviews of this business. For reference only.LOVE this wallpaper! It’s also bathroom safe which was the original reason for purchase. I will be adding pictures at a later time.
Hi Kate, We're so happy to hear you love the wallpaper! We appreciate your positive feedback. Lulu and Georgia
Good delivery service team
Hello, We are so happy to hear that you had such a positive experience with our delivery service team. Thank you for taking the time to share your feedback! Lulu and Georgia
Unable to speak to anyone about status of a return
Hi Rebecca, We’re sorry for the frustration regarding your return. We do see that one of our representatives sent you a message today with an update regarding your return. Please check your email for their response, and we appreciate your patience.
Bed frame was damaged twice. Not much contact at all. Took over two weeks to get replacement and that was damaged too.
Hi Dana, Thank you for your feedback! We sincerely appreciate your patience as we reviewed the situation. I'm sorry that the bed arrived defective again. Due to the repeat issues, we will be issuing a full refund to your original form of payment or as store credit, as a replacement cannot be processed at this time. We sincerely apologize for the inconvenience. Our Trade support team will follow up with you shortly to assist with the return of the pillows you requested to return. Lulu and Georgia
Great products but access to customer service needs to be more than email. Talking to someone makes a big difference…..
Hi Matthew, Thank you for your feedback! I can understand how this situation may be frustrating. If you need further assistance, please feel free to reach out to our Customer Support team via live chat, phone, or email during regular business hours. We are happy to assist you, and can even schedule a callback if you prefer. Lulu and Georgia
Quality/Unique Products at a reasonable price!
Hi Christine, We're so happy to hear you appreciate our unique products, and pricing! We're glad you enjoyed your experience. Lulu and Georgia
UPDATE*** the “assistance” your team provided was to send the wrong item AGAIN, thus repeating this same process in a ridiculous game of dejavu. I am still waiting for a resolution. Interesting that I’ve been getting multiple emails daily about what “great taste you’ve got” and “here’s our latest edits”, but it’s been seventy two hours and still no response regarding my return and refund. I suggest you spend more of your resources replying to legitimate customer service concerns and a little less on empty marketing ploys.*** I received the wrong item last week, and spent so much of my own time having to take photos, send screenshots, get out the measuring tape to prove to the chatbot that they, in fact, sent the wrong item. The human I ended up virtually “chatting” with told me that I was wrong and that sometimes items look bigger in the box than they actually are. This was after I sent them photos of the box with the item name, item number and photos of the light itself. The item I ordered (Bobbin Sconce) is 10.5 inches wide. The one they sent (Bobbin Flush Mount) is a completely different name, silhouette, and 6 inches larger (16 inches wide). I had to wait 48 hours for a response from lulu and Georgia, who finally admitted they were in the wrong and provided a shipping label for the return. I had to drive to a fedex location to send the item back. I just received what was supposed to be the corrected replacement today, opened the box, and discovered they sent the same (incorrect) item I received the first time. The Bobbin Flush Mount. Which I do not want. Which I did not order. So I have to go through this entire process again. What an appalling waste of time. I’m so surprised that the glorious Heidi Caillier and Portola Paint are in business with folks that have such inefficient customer service. It’s a real shame. The items look appealing, there’s clearly great folks styling there, but the way the business is run seems to be a complete mess. Stick with Claude, Hay, The Expert, DWR, buy direct from Huey Lightshop and the other designers on here. If you want Heidi Caillier or one of their other designers, many are at Joon Loloi. Heck, ZaraHome has a similar sconce that’s a quarter of the price as the one here. And their service is light years ahead of Lulu and Georgia.
Hi Virginia, Thank you for your feedback! We sincerely apologize for the inconvenience regarding the incorrect replacement item. Our Customer support team has assisted you with a resolution, but please let us know if you have any further questions or if there's anything else we can do to help. Lulu and Georgia
Hello, Thank you for your feedback. We sincerely apologize for the inconvenience regarding your bed being refused after shipment due to conflicting product information. A refund was issued, minus the original shipping fees, in accordance with our refusal policies outlined on our website. For your reference, detailed product information for the bed was available before your purchase. Please let us know if you have any further questions, we are happy to help! Lulu and Georgia
I ordered wallpaper swatches. They were tiny 6 inch by 8 inch rectangles. Not even large enough to see the whole print. Usually wallpaper swatches are 12x12 or 12x18. Disappointed, and I still can't decide.
Hello, Hi there, thank you so much for reaching out and sharing your feedback. I completely understand how frustrating it must be to receive wallpaper samples that are too small to make an informed decision. We have shared your concerns with our team and are actively working on providing larger samples in the future. In the meantime, we are shipping three additional wallpaper swatches of each style to you. We hope that the additional swatches will give you a better view of the wallpaper, helping you decide if it will work in your space. We sincerely appreciate your patience and are truly sorry for any inconvenience this has caused. Lulu and Georgia
The table was delivered with out proper screws to connect legs to the top . The color was very different than pictured on line . It is more yellow than white . It also has black dots on top of the table which is not ok !
Hi Maral, Thank you for your feedback! We sincerely apologize for the condition of the table. Our Trade support team is currently assisting you with a full refund for the damaged item. If you have any further questions or need additional assistance in the meantime, please let us know. Lulu and Georgia
The art took over two months and there was no way to track it. Delivery came with out notice after delivery attempts. Had to pick it up myself from FedEx because I was not home and needed sign. The art was poorly packaged but not damaged. Definitely feel it was overpriced for just a print.
Hi there, We’re sorry to hear about the delays and delivery experience with your artwork. We understand how frustrating it can be when tracking and delivery updates are limited, especially when a signature is required. We’re glad to hear you were ultimately able to receive your package from the FedEx facility and that the artwork arrived without damage. We appreciate you taking the time to share your feedback regarding the packaging, delivery experience, and overall value. We’ll be sure to pass this along to our team.
Great customer service from design to order and delivery and resolution of an item that was not functioning properly. I am very impressed.
Hi Natasha, We're so happy to hear that you had such a positive experience with our customer service, from design to delivery, and in finding a resolution. We truly appreciate your kind words! Lulu and Georgia
The piece is gorgeous and great quality… I am only docking a star because the first delivery was damaged and getting a hold of someone was extremely difficult to get the issue resolved.
Hi Jodi, We're glad you love the piece! We sincerely apologize for the damaged delivery and the difficulty you experienced reaching us. We are actively improving our response time. Lulu and Georgia
Excellent customer service! Thank you!
Hello, We are so happy to hear that our customer service was excellent. We appreciate your kind words! Lulu and Georgia
The descriptions of the throw pillows were very good. Delivery was prompt. The return of the pillow I did not choose was seamless.
Hello, We're so happy to hear that you found our product descriptions helpful, and that your delivery was prompt! It's also wonderful to know that your return experience was seamless. Thank you for sharing your positive feedback! Lulu and Georgia
Great customer service on delivery and order inquiries. Specifically Jamie from there Customer Experience team!
Hi Carter, We're so happy to hear about your positive experience with our Customer support team, especially regarding your delivery, and order inquiries. We appreciate you sharing your feedback! Lulu and Georgia
Stop asking me for reviews. Yall did not do great
Hi James, We’re sorry to hear you were disappointed with your experience. If there’s anything we can do to assist or address your concerns, please don’t hesitate to reach out to our Customer Experience team. We’d be happy to take a closer look.
Vanessa is the best! She’s helped choose the perfect living room for us.
Hi Susan, We're so happy to hear our Design team helped you create the perfect living space. We appreciate your kind words! Lulu and Georgia
Ordered a rug & received it damaged. They sent a replacement rug that I waited two months for that arrived damaged and dyed. Clearly had been used. Very surprised at the customer service and quality control.
Hi Emily, We’re very sorry to hear about your experience with the rug and the delays you encountered with the replacement. Please know that our items are shipped in new condition, and we’re sorry to hear the replacement arrived damaged during transit. We’re glad to see that one of our agents has already addressed this matter with you. We appreciate you sharing your feedback regarding the quality and delivery experience, and we apologize again for the frustration this caused.
As per usual, I had to return the item due to the colors on the vase, not being as pictured on the website. If accurate photos cannot be posted, then it might make sense to include color information in the lacking *product description*. This is definitely my last purchase. I’m not taking yet another chance!
Hi Christine, We’re sorry to hear the colors of the vase were not what you expected based on the photos online. We understand how disappointing that can be, especially when the item doesn’t match your expectations. Thank you for taking the time to share your feedback. We’ll be sure to pass your comments along to our Product and Creative teams as we continue to review our product photography and descriptions. We appreciate your feedback and apologize for the frustration this experience caused.
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