I received the wrong item last week
UPDATE*** the “assistance” your team provided was to send the wrong item AGAIN, thus repeating this same process in a ridiculous game of dejavu. I am still waiting for a resolution. Interesting that I’ve been getting multiple emails daily about what “great taste you’ve got” and “here’s our latest edits”, but it’s been seventy two hours and still no response regarding my return and refund. I suggest you spend more of your resources replying to legitimate customer service concerns and a little less on empty marketing ploys.*** I received the wrong item last week, and spent so much of my own time having to take photos, send screenshots, get out the measuring tape to prove to the chatbot that they, in fact, sent the wrong item. The human I ended up virtually “chatting” with told me that I was wrong and that sometimes items look bigger in the box than they actually are. This was after I sent them photos of the box with the item name, item number and photos of the light itself. The item I ordered (Bobbin Sconce) is 10.5 inches wide. The one they sent (Bobbin Flush Mount) is a completely different name, silhouette, and 6 inches larger (16 inches wide). I had to wait 48 hours for a response from lulu and Georgia, who finally admitted they were in the wrong and provided a shipping label for the return. I had to drive to a fedex location to send the item back. I just received what was supposed to be the corrected replacement today, opened the box, and discovered they sent the same (incorrect) item I received the first time. The Bobbin Flush Mount. Which I do not want. Which I did not order. So I have to go through this entire process again. What an appalling waste of time. I’m so surprised that the glorious Heidi Caillier and Portola Paint are in business with folks that have such inefficient customer service. It’s a real shame. The items look appealing, there’s clearly great folks styling there, but the way the business is run seems to be a complete mess. Stick with Claude, Hay, The Expert, DWR, buy direct from Huey Lightshop and the other designers on here. If you want Heidi Caillier or one of their other designers, many are at Joon Loloi. Heck, ZaraHome has a similar sconce that’s a quarter of the price as the one here. And their service is light years ahead of Lulu and Georgia.