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Written by the business, not verified by us.Lulu and Georgia (www.luluandgeorgia.com) has a 3.7 out of 5 rating on OK.one, based on 188 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-30.
Most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the beautiful design, stylish appearance, and overall wonderful quality of the items they receive for decorating their living spaces. Many people find that the overall shipping process is smooth and reliable, featuring prompt delivery and very attentive service from the delivery partners. However, some customers also noted frustrating delivery delays, long waiting times, and a severe lack of tracking updates for their packages. Other reviewers experienced significant difficulties reaching customer support by email and faced lengthy response times when trying to resolve missing order issues.
Auto-generated from all reviews of this business. For reference only.I order an awesome mirror by Aimee Song and arrived quick and safely packed. I'm over joyed to have discovered a precious gem Lulu and Georgia. I'm excited about my next purchase.
Crystal, We are so happy to hear how much you love your new mirror and that it arrived quickly and safely! We appreciate your kind words and look forward to your next purchase. Lulu and Georgia
Love the mirror! So sexy and spicy but also neutral at the same time. It’s perfect
Emma, We are so happy to hear you love the mirror and find it both exciting and versatile! Thank you for your wonderful feedback. Lulu and Georgia
I love the pillows, but disappointed with their size. I wish that they could be made larger, 16 inches instead of 14 inches
Hi Annette, We're happy to hear you love the pillows! We appreciate your feedback regarding the size which is helpful for us in considering options for future designs. Lulu and Georgia
The online advertising for this rug stated that it ships in 1-3 business days. I ordered the rug 2 weeks ago (to arrive before hosting a family event) and the white glove delivery courier still does not have the rug. For such an expensive item, the shipping logistics are quite disappointing.
Hi Erin, Thank you for your feedback. We sincerely apologize for the inconvenience regarding the shipping delays of your rug. We're pleased to let you know that the rug has reached the final mile warehouse in your area, and a delivery date has been scheduled for this week. Please let us know if you have any further questions, we are happy to help. Lulu and Georgia
The delivery was smooth however I was disappointed that the rug pad is being delivered separately so now we will have to move the furniture again and redo the whole install once the pad arrives. Additionally, I have dogs and have had many rugs over the years and this one has already taken a real beating in less then 24 hours. My dogs have never done this to another rug before, even other flat weaves, so I would tell anyone with dogs not to purchase this rug. I don't think it is going to last 6 months in my home. I have rugs in my home that I've had for 15+ years that are in much better condition than this one is one day later.
Hi Alie, Thank you for your feedback! We sincerely apologize for the inconvenience your pets have caused with the rug's quality. If you're looking for pet-friendly rug options, we are happy to assist you. Our Design services can help you find a more suitable rug, just let us know! Lulu and Georgia
Imani was terrific! I love Lulu's customer service!
Hi Kerstin, We are so happy to hear that you had such a positive experience with our customer service! We appreciate you sharing your kind words. Lulu and Georgia
Still haven't received my full order!! Ordered towels and a shelf. Received towels over a week ago shelf still not delivered.
Hi Dawn, Thank you for your feedback! We sincerely apologize for the delays regarding the shelf from your order. Our Customer support team is currently working on obtaining updated shipping information, and will follow up with you via email as soon as we retrieve the tracking details. Thank you for your patience! Lulu and Georgia
Great customer service . I ordered samples of wallpaper and they contacted me to help with number of rolls I would need and advice /assistance.
Hello, We're so happy to hear that our Customer support team was able to provide such helpful assistance with your wallpaper order. Thank you for sharing your positive experience! Lulu and Georgia
Hi Stephanie, Thank you for your feedback! We're thrilled to hear that our shipping service met your expectations. We sincerely appreciate you choosing to shop with us. Lulu and Georgia
I don’t have my rug and have no eta. I tried to reach out to customer service and never heard back
Hi Morgan, We’re sorry to hear you haven’t received your rug and have not been provided with an updated ETA. We also apologize that you did not receive a response from our Customer Experience team. We’ll have a representative review your order and follow up with you regarding the status and next steps. Thank you for bringing this to our attention.
The order took longer than we expected to arrive but it was worth the wait. The quality is 10/10. The delivery team was great. It was a bit of a tight fit to get the sofa into the room. The team figured it out and had it set up in no time. Sofa is super comfy and the bed is easy to pull out.
Hi Lolo, We're so glad to hear you're enjoying the sofa's quality and comfort! We appreciate your patience with the delivery time and are happy our delivery team could expertly navigate the tight space. Lulu and Georgia
Sconces are beautiful. I can't wait to see them on the house!
Hi Gianna, We're so glad you love the sconces that you ordered! Thank you for your kind words, and for choosing to shop with us. Lulu and Georgia
After initially receiving two outdoor pillows with defective zippers, we were very pleased to finally receive a replacement pillow cover that worked perfectly! Throughout the entire process, the customer service team was exceptionally responsive, courteous, and helpful. Their continued follow-up and commitment to resolving the issue were greatly appreciated. Excellent customer service and a very positive experience!
Greg, We are so glad to hear that we were able to resolve the issue with your outdoor pillow covers and that you are now pleased with the replacement. We truly appreciate your patience and kind words about our customer service team's responsiveness and commitment. Your positive experience means a lot to us! Lulu and Georgia
Horrible customer service and exchange policy - had to pay 173 dollars just to exchange the same item but different color
Hi there, We’re sorry to hear you were disappointed with your experience. We understand that having to place a new order for a different color can be frustrating. Our policy does not allow for standard exchanges, so changing an item to a different color requires the original item to be returned in accordance with our return policy and a new order to be placed. We appreciate your feedback and are sorry for any frustration this caused.
I have not received sample as of yet. I can't comment on experience of receiving sample and quality. But the company keeps tabs on you, with promotional, sales, etc.
Hi Rachel, Thank you for your feedback regarding the timing of this review. We see that your swatch order was delivered recently. Please let us know if there is anything else we can assist you with, we are happy to help! Lulu and Georgia
I fell in love with the shape of a vase, ordered it, got it in a few days, and love it on my dining table!
Hi Carol, We're so happy to hear you love the vase, and that it arrived quickly! We appreciate you sharing your positive experience. Lulu and Georgia
A long time customer because I’ve never been disappointed.
Hi Lee, We are so glad to hear that you have consistently enjoyed your shopping experiences with us. We truly appreciate your loyalty! Lulu and Georgia
I received a damaged item (which was already months late) and was promised a replacement, but I’ve received no correspondence from Lulu and Georgia for over a month about replacing it.
Hi there, We’re very sorry to hear about the delays and lack of communication regarding your replacement. We understand how frustrating it must be, especially after already waiting months for the original item. We’ll have a Customer Experience Specialist review your order and reach out to assist you with the replacement as soon as possible. Thank you for bringing this to our attention, and we apologize again for the inconvenience.
Hi Michelle, We are so happy to hear that you love the rugs, and that they arrived on time! We truly appreciate your kind feedback. Lulu and Georgia
Great experience from ordering to delivery and installation.
Hi Abigail, We're so happy to hear that you had such a positive shopping experience from the moment you placed your order all the way through to delivery, and installation! Thank you for sharing your kind words. Lulu and Georgia
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