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Is Lulu and Georgia legit?
Lulu and Georgia (www.luluandgeorgia.com) has a 3.7 out of 5 rating on OK.one, based on 188 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-30.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the beautiful design, stylish appearance, and overall wonderful quality of the items they receive for decorating their living spaces. Many people find that the overall shipping process is smooth and reliable, featuring prompt delivery and very attentive service from the delivery partners.
However, some customers also noted frustrating delivery delays, long waiting times, and a severe lack of tracking updates for their packages. Other reviewers experienced significant difficulties reaching customer support by email and faced lengthy response times when trying to resolve missing order issues.
Auto-generated from all reviews of this business. For reference only.
3x I tried to have it delivered and an item came damaged. They also shipped replacement to wrong address on file one of the times. It was a huge inconvenience i gave up
Reply from Lulu and Georgia2026-08-04
Hi Jordan,
Thank you for your feedback! We sincerely apologize for the inconvenience you have experienced with your order. Our Customer support team has assisted you by offering a replacement, which was subsequently canceled at your request. Additionally, they provided you with a credit for your future order. Please let us know if you have any further questions. We are happy to help!
Lulu and Georgia
Timely communication and delivery. Provided good follow up and assistance afterwards.
Reply from Lulu and Georgia2026-08-04
Hi Chris,
We are so pleased to hear that you had such a positive experience with your recent order, from communication to delivery, and follow-up. We truly appreciate your kind words!
Lulu and Georgia
Customer service isn’t very cooperative and responses are pretty much, “too bad”.
The bought a custom sofa in May for a little under $4000, which includes delivery. It didn’t get delivered until August. It had automatically heckled me out with Shop a without picking up my new address. I was emailed them immediately to change it, but still had issues with my old address while it was in transit. When it was delivered the delivery guys just threw down the pieces on the sidewalk before unpacking it.
I got a monarch pillow and that finally got corrected in October.
By June there was a tear in the sofa in spot that doesn’t get touched. I’m pretty sure it’s because it was sewn too tightly. Their response was its normal wear and tear.
Their products are too over priced for the quality. They offer no protection for the pieces that other places provide such as warranties. I suggest shopping elsewhere
Reply from Lulu and Georgia2026-08-05
Hi Rebecca,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand your concerns, and we can see that one of our Customer Experience Specialists has recently been assisting you with your sofa. They are currently awaiting an update from our supplier regarding your claim and will reach out as soon as more information becomes available.
We appreciate your patience and the opportunity to review this further.
Can't even tell which sample is which as you sent the most blank space image of each design
Reply from Lulu and Georgia2026-08-04
Hello,
Hi there, thank you so much for reaching out and sharing your feedback. I completely understand how frustrating it must be to receive wallpaper samples that are too small to make an informed decision. We have shared your concerns with our team and are actively working on providing larger samples in the future. In the meantime, we are shipping three additional wallpaper swatches of each style to you. We hope that the additional swatches will give you a better view of the wallpaper, helping you decide if it will work in your space. We sincerely appreciate your patience and are truly sorry for any inconvenience this has caused.
Lulu and Georgia
Hi Kira,
We are so glad to hear that you found our service to be helpful, quick, and efficient. Your positive feedback truly means a lot to us!
Lulu and Georgia
Great customer service! The client is very happy with the resolution.
Reply from Lulu and Georgia2026-08-04
Hi Alexandra,
We are so happy to hear that you had a great experience with our Customer support team! It's wonderful to know that your client is pleased with the resolution.
Lulu and Georgia
Hi Rhonda,
We're so happy to hear that the size, pattern, and colors were absolutely perfect! Thank you for sharing your positive feedback.
Lulu and Georgia
had an issue with product want to return and hard to reach and no response
Reply from Lulu and Georgia2026-08-04
Hi Zeinab,
Thank you so much for your feedback! I appreciate your patience as our Trade support team works on your return request. They will follow up with you shortly with all the necessary return information. If you have any further questions or need assistance in the meantime, please feel free to reach out. We are happy to help!
Lulu and Georgia
Loving ruffles! The quality is exceptional for the …
The quality is exceptional for the McPherson platform bed I purchased, The ruffled edges are constructed so you can easily shape the fabric and the ruffle stays intact. I absolutely love it!
Reply from Lulu and Georgia2026-08-03
Diane,
We are so happy to hear that you love the exceptional quality of your new McPherson platform bed! We are especially pleased that the ruffled edges are constructed so well.
Lulu and Georgia
We got this review before our furniture arrived. The bed arrived last week, but unfortunately when the guys started to put it together, they realized there was a piece missing. They had to take apart what had been done and take the whole bed with them. We’re told it would be a couple of days to bring it back. It’s been 4 days and we’ve heard nothing. They didn’t leave a name or number. So we wait until there is communication on Lulu and Georgia’s end. Frustrated and inconvenient.
Reply from Lulu and Georgia2026-08-04
Hi Dale,
Thank you for your feedback. We sincerely apologize for the inconvenience with your bed. Our Customer support team is currently investigating this matter with the shipper, and will follow up with a resolution shortly via your email thread. We appreciate your patience as we work towards a resolution.
Lulu and Georgia
I couldn’t be happier with the desk I ordered. The wood is beautiful and it fits perfectly un my space. Delivery was flawless.
Reply from Lulu and Georgia2026-08-03
Judith,
We're so happy to hear that you love your new desk and that it fits perfectly in your space! We're also glad the delivery was flawless. Thank you for your wonderful feedback.
Lulu and Georgia
The pink color bleeds, creating a huge stain on my marble countertop.
Reply from Lulu and Georgia2026-08-04
Hi Marissa,
Thank you for your feedback! We sincerely apologize for the quality issues with the Lusine Paper Towel Holder. Please provide photos of the issues to our Customer Support team via email, Live Chat, or text message during regular business hours, and we will be happy to help find a resolution. Thank you for your understanding.
Lulu and Georgia
This was my first purchase from Lulu & Georgia and my experience was excellent from start to finish. From the kind attentiveness of customer service, to the ease of ordering, the speed of delivery, the secure packaging of my order and last of all the quality of my purchase. I love my Charnes table and am getting ready to place another order!
Reply from Lulu and Georgia2026-08-03
Janet,
We are so happy to hear that your first experience with us was excellent from start to finish! We're thrilled you love your Charnes table and look forward to your next order.
Lulu and Georgia
I love the pillows! Always high quality, and durable. This is my sixth order from LuLu and Georgia. Ya'll do not disppoint!
Reply from Lulu and Georgia2026-08-04
Hi Khatija,
We are so thrilled to hear how much you love the pillows, and that your orders have consistently meet your expectations for quality, and durability. Thank you for your feedback!
Lulu and Georgia
I am so impressed with this company. I needed a rug replaced, and their customer service was top-tier from start to finish. They listened, communicated perfectly, and responded promptly. It’s rare to find a business that shows this level of understanding nowadays. To top it off, the delivery guys were fantastic. They’ve earned a customer for life, and I’ll definitely be telling others to shop here!
Reply from Lulu and Georgia2026-08-03
Marcy,
We are so happy to hear about your positive experience with us! It's wonderful to know that our customer service and delivery team exceeded your expectations when replacing your rug. We truly value your kind words and appreciate you becoming a lifelong customer. Thank you for sharing your feedback!
Lulu and Georgia
I’m giving 3 stars only because I received the wrong wallpaper sample. I clearly ordered a blue/white print and received a brown-toned grass cloth. I do have an email in to customer service and hope they can correct the error.
Reply from Lulu and Georgia2026-08-03
L. Verrier,
We appreciate you bringing this to our attention. We understand your frustration with receiving the incorrect wallpaper sample. We are actively looking into your email to customer service to correct this error for you.
Lulu and Georgia
Communication was great and the items that I received were just as they were pictured. I am in the middle of the renovation. I will post pics when they are installed!
Reply from Lulu and Georgia2026-08-03
Kristine,
We are so happy to hear our communication met your expectations and that the items were just as pictured! We eagerly await seeing your renovation photos when the installation is complete.
Lulu and Georgia
Unique items. Beautiful website. Items arrived quickly and safely packed for shipping.
Reply from Lulu and Georgia2026-08-03
Anita,
We're so happy to hear you enjoyed our unique items and beautiful website! We appreciate your kind words about our fast and safe shipping.
Lulu and Georgia
Sheila,
We're so glad to hear that you found the unpacking process easy and that you love how it looks! Thank you for sharing your positive feedback.
Lulu and Georgia
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