On time and moved very quickly
Reply from Lulu and Georgia2026-07-29
Hi Danielle, We are so glad to hear that everything was on time, and that our team worked quickly. Thank you for your positive feedback! Lulu and Georgia
About Lulu and Georgia
Data updated- Website
- www.luluandgeorgia.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 188 reviews
- Replies to negative
- 98% (54/55)
Do you own Lulu and Georgia? Claim this profile for free and start replying to reviews.
About this business
We design and curate the best in interiors to inspire your home. Shop our carefully curated selection of rugs, furniture, and décor.New ArrivalsBestsellersRugsFurniturePillows + ThrowsLightingWall DécorBed + BathKitchen + Dining
Written by the business, not verified by us.Is Lulu and Georgia legit?
Lulu and Georgia (www.luluandgeorgia.com) has a 3.7 out of 5 rating on OK.one, based on 188 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-30.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the beautiful design, stylish appearance, and overall wonderful quality of the items they receive for decorating their living spaces. Many people find that the overall shipping process is smooth and reliable, featuring prompt delivery and very attentive service from the delivery partners. However, some customers also noted frustrating delivery delays, long waiting times, and a severe lack of tracking updates for their packages. Other reviewers experienced significant difficulties reaching customer support by email and faced lengthy response times when trying to resolve missing order issues.
Auto-generated from all reviews of this business. For reference only.What people say
Outstanding Customer Service
The customer service personnel were professional, responsive, and attentive to our issue concerning an order we found to be defective!
Reply from Lulu and Georgia2026-07-29
Hi Greg, We are so happy to hear that our Customer support team was professional, responsive, and attentive in resolving your issue! Thank you for sharing your positive experience. Lulu and Georgia
Everything
Reply from Lulu and Georgia2026-07-29
Hi Stephen, Thank you for your feedback! We're glad to hear your shopping experience went well. We sincerely appreciate your input. Lulu and Georgia
Everything went fine except the…
Everything went fine except the delivery people dented our hard wood floor
Reply from Lulu and Georgia2026-07-28
Kaitlin, We're very sorry to hear that your hardwood floor was damaged during delivery. This is certainly not the experience we want for our customers. A member of our Customer Experience team will be reaching out to you directly to review the situation and assist with the next steps. Thank you for bringing this to our attention.
Free shipping on samples
Free shipping on samples, plus fast delivery, coupled with a personal text offering additional help?! Top tier service!
Reply from Lulu and Georgia2026-07-28
Kelly, We're so happy to hear you appreciated our complimentary sample shipping, prompt delivery, and personalized assistance! Your positive feedback means a lot to us. Lulu and Georgia
Using an ai system that took over an…
Using an ai system that took over an hour to navigate, repeatedly hitting dead ends. A dehumanizing system with zero accountability.
Reply from Lulu and Georgia2026-07-29
Hi Susan, Thank you for your feedback! We sincerely apologize for your experience with our automated chat system and appreciate your understanding regarding the delay in response. Our Trade support team has recently assisted you with your cancellation request. Please let us know if there is anything else we can help you with. Lulu and Georgia
Order the swatch!
The color was not very accurate to the website photographs and I realize I should have ordered the swatch but, I incorrectly thought it would be closer to the images and less orange than how it reads in real life. Also, the furniture smell/fumes were so strong that the varnish smell was burning our eyes and we had to move it outside for 24hrs to get rid of the smell. I would be much more careful about what I order in the future to ensure color matches.
Reply from Lulu and Georgia2026-07-29
Hi Phillipa, Thank you for your feedback! We offer wood swatches for select furniture items that can be purchased before finalizing your order. Some furniture pieces may have a natural odor that tends to air out, though rest assured the items you ordered have low VOC levels. If you'd like to start the return process, please let our Customer support team know, and note that a restocking fee will apply, while original shipping fees are non-refundable. Lulu and Georgia
communicative
Communicative! And the product was in stock, shipped and arrived at designated time as promised. Able to track shipment, comforting to have a team deliver on all marketing dimensions consistently. Not to mention the design of the products are an entirely different (up) level. Thank you! Will order again and again.
Reply from Lulu and Georgia2026-07-28
Lubby, We are so thrilled to hear about your positive experience with us! It's wonderful to know that our communication, timely delivery, and product design have exceeded your expectations. We truly appreciate your kind words and look forward to your continued business. Lulu and Georgia
Good experience
Reply from Lulu and Georgia2026-07-29
Hi Ana, Thank you for your feedback! We are happy to hear that your overall shopping experience with us was positive. We sincerely appreciate you choosing to shop with us. Lulu and Georgia
Your customer service is top notch as…
Your customer service is top notch as always. I appreciate a company that stands behind their products.
Reply from Lulu and Georgia2026-07-28
Wendie, We are so happy to hear that you appreciate our customer service and our commitment to standing behind our products. Your kind words mean a lot to us! Lulu and Georgia
Quality assurance …
Merchandise is so well made and the hired delivery service are an excellent source. The delivery men are so conscientious and very willing to accommodate any placement without fuss. This is at least my third or fourth order and am confident in the quality & service.
Reply from Lulu and Georgia2026-07-28
Madelyn, We are so happy to hear that you are consistently pleased with the quality of our merchandise and the excellent service provided by our delivery team. Thank you for your continued trust in us! Lulu and Georgia
Fantastic Customer Service
Fantastic Customer Service! As a designer I work frequently with several furnishing companies. I've had some bad experiences, and this was NOT one of them..The representative, Dorema M., from Lulu and Georgia provided constant communication and very helpful in working out a "sample" for a rug that did not have one available. The Rug we purchased is lovely - great quality piece. Great Job Dorema and Lulu and Georgia. I will source here more!
Reply from Lulu and Georgia2026-07-28
Tucker, We are so happy to hear about your positive experience with us! It's wonderful that our team could assist you in finding the perfect rug, especially by arranging a sample when one wasn't readily available. We truly appreciate your kind words about the quality of our products and the service you received. We look forward to helping you with your future sourcing needs. Lulu and Georgia
Great support from staff
Great support from staff. Beautiful stylish products. Checkout is quick & easy. Ship fast. Very happy!
Reply from Lulu and Georgia2026-07-27
Hi Amy, We're so happy to hear you had such a positive experience with our staff, and products! We appreciate your kind words about our quick checkout, and fast shipping. Lulu and Georgia
INCREDIBLE experience entirely
INCREDIBLE experience entirely. I am so blown away by the customer service that I will for certain be using Lulu and Georgia as my first place to look for anything.
Reply from Lulu and Georgia2026-07-27
Hi Jordan, We are so thrilled to hear about your incredible shopping experience, and that our customer service left such a positive impression. We truly appreciate you choosing to shop with us! Lulu and Georgia
Delivered on time a beautiful piece of…
Delivered on time a beautiful piece of furniture.
Reply from Lulu and Georgia2026-07-27
Hi Sherry, We are so happy to hear that your furniture arrived on time, and that you love the piece that you ordered! Thank you for sharing your positive experience. Lulu and Georgia
Had a small issue with my order and it…
Had a small issue with my order and it was solved with one quick email! Thanks!
Reply from Lulu and Georgia2026-07-27
Hi Janine, We're so happy to hear that we were able to resolve the issue quickly, and efficiently! We appreciate you taking the time to share your positive experience. Lulu and Georgia
The gorgeous vase I ordered came…
The gorgeous vase I ordered came impeccably packed for the journey and arrived without flaw.
Reply from Lulu and Georgia2026-07-27
Hi Jennifer, We're so happy to hear that your gorgeous vase arrived safely, and in perfect condition! We appreciate you sharing your kind words. Lulu and Georgia
I took a day off of work to receive the…
I took a day off of work to receive the shipment and was not notified it was cancelled. I received an email that the delivery was scheduled today from 930-noon and it never arrived so I called and they told me that lulu and Georgia did not ship the entire bed so they can not deliver it today. I burnt a day off for zero communication.
Reply from Lulu and Georgia2026-07-29
Hi Alicia, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the delivery delays. Our Customer support team has recently contacted you with updates on your shipment, and will follow up shortly with an estimated date for when the delivery appointment will be rescheduled. We appreciate your patience, and understanding. Lulu and Georgia
Sent wrong color pillows and poor…
Sent wrong color pillows and poor quality on throw blanket
Reply from Lulu and Georgia2026-07-27
Hi Fariba, Thank you for your feedback! We sincerely apologize for the inconvenience this has caused. Our Customer support team has assisted you with a return label, and we have issued a refund for the Charlotte Velvet Pillows in Moss, Buttercream, and Seafoam, as well as the Recycled Wool Throw. Please let us know if we can assist you further. Lulu and Georgia
my purchase came packed very well and…
my purchase came packed very well and my product was pretty and like i expected it to be
Reply from Lulu and Georgia2026-07-27
Hi Nell, We're so happy to hear that your purchase arrived well-packed, and that the product was as beautiful as you expected! We appreciate your positive feedback. Lulu and Georgia
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