5 Months Waiting No End In SIght, Plus They Don't Know Where My Order Even Is
I ordered a sofa and a chair on February 16 with an 8-12 week delivery window. I am still waiting on both pieces. The expected date has changed at least 6 times in the last month. I have received conflicting information from Interior Define's online support (no live people are available) and their warehouses. Once I finally reached out and insisted on a human to provide a real update, all of a sudden the sofa had been processed and was ready to schedule. Turns out it had been at the facility for a month! No one can speak to where the chair is and no effort is being made to track it down or provide a partial refund. I had seen the horrible reviews but this is worse than I realized. There is no way the furniture can be great enough to make the amount of work I have had to put in this week trying to get reliable information from them and their partners worth it.