5 star customer service
Firstly my glasses didn’t arrive sadly, but this isn’t Firmoo’s fault. They sent me an email informing me they were out for delivery but the order never arrived. Evri neither informed or delivered my order. The 5 stars is for Firmoos customer service. I received an email from them asking for confirmation & satisfaction of order. I contacted to inform them that I had not received my order and the customer service was brilliant. Friendly, helpful, understanding. Offered options to resolve the problem. I will order from them again in the future… once I’ve spoken to my local Evri service!