Customer Support
I’ll admit, after reading some reviews I thought, “Oh no…” but my experience turned out great. I did receive a faulty product at first, and responses sometimes took a bit longer than expected. I also had to pay €12 for return shipping (which is the normal cost to ship a package from Germany to the Netherlands), so that’s something to keep in mind. But when support replied, they were friendly, professional, and genuinely helpful. After about a month of use, I got a replacement and WOW, the new one works perfectly. Huge improvement. They even let me keep the original unit, which gave me a bunch of spare parts I can still use. That’s seriously awesome. They turned a bad start into a really positive experience. Because of that, I’ll definitely order from Gravastar again.