Very poor communication and missing…
Very poor communication and missing items. I ordered 10 Oasis letters to create a funeral tribute for my Nan. The delivery arrived at the very last minute despite leaving plenty of time from when I ordered. I had to chase twice by email to find out when they were going to dispatch the order. Replies to emails take days and nobody EVER answers the phone. The phone just tells you to email and mentions live Chat which I have not been able to see even exists. The order arrives missing 2 letters. I could not do the tribute I had hoped due to this and having no time to put it right. I emailed last Friday saying my order was missing items and so far have had no response whatsoever. Frustrating, disappointing, would never use again.