Custom Made Dress
I spent quite a bit of time looking at this company to have a dress made for an awards event. I emailed them on a few occasions to ask questions and they came back to me either the same day or the day after. Swatches were sent out promptly and all was going well. I sent my measurements online for a custom made dress and then also emailed the measurements to make sure the company had them. They emailed straight back to confirm they had my measurements and they would be starting the dress very soon. The dress arrived in good time and it was well made. The material is of good quality but the dress is not made to my measurements that I gave. The waist and chest area is 3 inches bigger than the measurements that I gave them, this is not a slight adjustment. After taking photos to show the error and explaining the above to the company I have had nothing back from them. Have sent three emails with photos and had no reply so I am putting out a review on here in the hope that they may respond. Such a shame they have let themselves down with the customer service aftercare and support. Will be giving them a further seven days to respond and then I will be going to the bank with all of my evidence to claim the costs back from this company.