Highly Recommend Cicinia!
The customer service and communication was awesome. The dress arrived promptly with beautiful fabric. It is lined and fit perfectly. I’m looking forward to wearing it at my sister’s wedding.
About cicinia.com
Data updated- Website
- www.cicinia.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 47 reviews
- Replies to negative
- 64% (65/102)
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About this business
Cicinia offers a complete assortment of bridesmaid dresses, accessories, and personalized gifts for the bride, all reasonably priced. Make your wedding more memorable with gorgeous, trendy, and high-quality gowns.
Written by the business, not verified by us.Is cicinia.com legit?
cicinia.com (www.cicinia.com) has a 3.7 out of 5 rating on OK.one, based on 337 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 27% give 1 star; The business has replied to 64% of negative reviews; 47 of them were added in the last 12 months. Last updated 2026-10-25.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently praise the beautiful formal clothing, noting that the custom sizing options often fit like a glove and match website photos closely. Many people also appreciate the helpful support team members, beautiful fabric quality, and surprisingly prompt delivery times for their special events. Some reviewers were not happy with the complicated return process and unexpected fees charged for sending items back when they did not fit. A few other people also felt that the sizing was inconsistent and the garment quality felt cheap compared to what was advertised.
Auto-generated from all reviews of this business. For reference only.What people say
The Perfect Outfit!
I was searching for the perfect outfit I could wear to my granddaughter's wedding in June. I had found a pantsuit earlier that I really liked elsewhere. Later I could not find it. Then I came across the outfit at Cicinia, but I knew it was risky being so far away from Oklahoma. The beautiful blue pantsuit arrived early, and the fabric was extremely nice and expensive looking. And...the three-piece outfit fit perfectly!!!! No alterations needed! What a blessing this company was to me. It really was the perfect outfit!!!
My 85 y/o grandma loves the outfit!
The outfit was for my 85 year old grandma to wear to her great-granddaughter’s wedding. My grandma, because of age is kinda hunched over. She is also overweight cuz her mobility is lacking at this age. The outfit fits perfectly. My grandma is very picky and she was very impressed by the quality, fabric, tailoring and customer service.
Second dress purchase
I have just received the second dress purchased from Cincita. The dress is beautiful as was the first one that I purchased. I had both dresses custom sized and they fit me perfectly. I also appreciated that dresses arrived in plenty of time for my events so I could match accessories. Once again, thank you Cincita for a great shopping experience!
Amazing customer service
Had a mishap where my neighbors accidentally took my dress and cicinia was amazing with helping me track it down! Great customer service support and the dress is awesome! Definitely recommend!
Very happy with my purchase
I recently purchased a mother of the bride dress and jacket to wear for my daughter’s wedding and I had it custom made to my measurements. It arrived several days earlier than the date which was very helpful and the dress and jacket were beautiful. It fit me very well, the color and design of the dress was exactly as pictured on the website. I had never ordered from this company before and initially I was somewhat hesitant to order online for such an important event but I am very happy with my purchase. I have also ordered another dress to be custom made for another event that I am attending. I highly recommend this company for lovely yet affordable dresses. Thank you Cicinia!
Customer service at Cicinia is amazing…
Customer service at Cicinia is amazing . I Ordered a custom fit dress . Most of all the quality and workmanship of my dress was superb ! It fight perfectly. The turn around time from order to receiving was amazing too. I highly recommend this company !
Wedding guest dress
I am giving the dress I ordered 1 star because the dress is a very pretty dress. But I would like to give a heads up on the size chart. Don't believe the numbers, these people allow themselves a variance in the sizing which does not correspond with the dress sizes advertised. A definite fall for trusting players.
Great customer service and my shoes fit…
Great customer service and my shoes fit perfectly! Very true to size and I didn’t break them in before my wedding but didn’t get any blisters!! Highly recommend!
Everything about my experience was…
Everything about my experience was amazing. Emails were answered quickly. The product was great....even better than I thought it would be! And, delivery time was very fast. I am very happy 😊 Thank you Amber!
Grandmother of the Bride online dress success
I was very pleased with the dress that I ordered from Cicinia. It was a beautifully beaded dark green tea length dress for grandmother of the bride dress. I was really pleased with the detail, the color that matched what was advertised, and the true to size fit. The dress came within a reasonable timeframe, packaged carefully and matched the website advertisement. Overall success and my search for a dress is complete.
The dress I ordered was cheaply made…
The dress I ordered was cheaply made and too small. It took me 2 weeks to actually make contact with their “customer service” and I was told if I wanted to return it I had to pay for shipping which is fine, but then they want to charge me a 10% fee to return it on top of the shipping charge. RUN away from this company as fast as you can!
Pleasant surprise
I was pleasantly surprised by the quality and look of the dress when it shipped. I bought the custom sized gown and it fits great!
I received my dress and love it
I received my dress and love it! Unfortunately I had to go with a different color but customer support was super helpful with my issue!
Trouser suit
Wouldnt even give it 1 star garment arrived screwed up looked like a piece of rag was rubbish communication was terrible and still wairing for my moneyy back at the moment they have stolen my money
Reply from cicinia.com2026-05-21
Dear Customer Thank you for your feedback. But have you left your bad review on the wrong website? Our website is cicinia.us, which mainly serves American customers and has no orders from UK customers recently. Are you contacting the wrong person? Please contact our gowns as soon as possible, and we will actively work with you if you need help: [email protected].
Just a wonderful company that truly…
Just a wonderful company that truly includes both beautiful dresses and better yet top customer service AAA+++ all the way
Great Quality and Fast Turnaround of a Custom Dress
I ordered my dress in a custom size, and they made it and shipped it very fast. It shipped from China so it took a few weeks to arrive, but when it did it was even more gorgeous than it looked in the photos. I loved the embroidery details and it fit perfectly.
Ordered a size 8 which is not "Custom…
Read the reviews at the end this company supresses bad reviews!!! Ordered a size 8 which is not "Custom Fitted" and the dress did not fit at all. I usually wear a 6 but the 8 was way to small. They want to RIP YOU OFF as they will not take it from you, you must send it to CHINA! Very trusing people here.
Horrendous dresses and terrible customer service
Horrendous. I needed to return an item and it was like talking with someone who is illiterate and I am convinced they are playing ‘dumb’ to keep the money. DO NOT BUY FROM HERE.
Reply from cicinia.com2026-05-15
Dear customer, Thank you for your feedback. We are sorry to hear that you were not satisfied with your shopping experience with us. We are willing to provide you with a better solution. If you need more help please contact us at: [email protected]. Looking forward to serving you better next time!
Mother of the Bride Dress
I ordered a mother of the bride dress. It fit perfectly and I received many compliments on how beautiful it was. I would definitely order from them again.
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