I am a small business owner
I am a small business owner. I've been using Paychex for almost 10 years. I feel like a "small fish" in a pond. Sometimes I don't a response from my email and when I do a follow up calls why do I have to repeat from A to Z? I end a call if I am speaking to someone from a call center because I just know I am not going to get any results. This time there was a coding issue for my 401(K). After a month with several phone calls and emails, it is not resolved because a code was entered wrong again. So my spouse coudn't do a catchup contribution for several months. I've reached a breakpoint to switch to Paychex competitors.