Extremely Poor Service
I signed up to Animoto 6 years ago and have used the service a few times to make simple videos. I was planning not to renew the service this year and when I logged in to cancel it, found the payment had been taken 7 days prior. I didn't receive any notice by email that it was due to renew soon. When I contacted them they would not issue a refund after I explained what had happened, and only offered to freeze my account until I was ready to start using it again, which I clearly didn't want to do. I don't recommend this company at all as they have some extremely poor company practices and customer service. There are numerous poor reviews listed for Animoto all echoing the same issues I have had. Please avoid giving them any credit card details and keep clear of this service at all costs. I would give them zero stars if this option was available.