Animoto's award-winning online video builder makes it easy for anyone to drag and drop their way to powerful and professional marketing videos. The company’s partnerships with Facebook, Instagram, YouTube, Twitter, and the Small Business Administration give them unique insight into the changing social media and business landscape, which may be why more than 1 million businesses around the world use Animoto to create marketing that stands out on social media and beyond.
Written by the business, not verified by us.Animoto (www.animoto.com) has a 3.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 71% rate it 4 stars or higher while 28% give 1 star; The business has replied to 18% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
Reviewers had a great experience with this company. Customers frequently praise the dedicated support team for being extremely responsive, polite, and consistently effective at resolving technical issues quickly. Many consumers highlight that staff members go completely out of their way to provide personalized, patient, and caring assistance whenever help is needed with projects. Additionally, users truly love the platform because the video editing tools are exceptionally intuitive, allowing anyone to effortlessly craft custom creations. However, some people mentioned difficulties reaching customer service, noting that getting a reply to sent emails took far too long and speaking directly with a live representative proved impossible.
Auto-generated from all reviews of this business. For reference only.Nadia is the best!! She is conscientious, knowledgeable, patient, works hard to solve problems, energetic, and caring. I really appreciate her! I also love all the ways Animoto lets a user create a video. You think of everything! THANK YOU!!
It is impossible to speak to a live person with Animoto. Went around and around for weeks with AI responses to a simple question and never could get an answer. I have a number of videos I have built on Animoto and the landing page will be some random page in the video. You cannot get an answer of how to correct it. I'm assuming they just haven't bothered to fix this issue. Absolutely the worst customer service I have dealt with in a very long time.
I am an Italian journalist, author and visual artist. I first discovered Animoto in 2009 during a professional development trip to the USA. I was immediately struck by its easy, intuitive approach to creating video clips. Initially (March 2010!), I created short videos to showcase my artistic work, sharing them in Italy at conferences, meetings, and lectures with students and educators. Later, I introduced Animoto to those same students and teachers during the training and professional development courses I have been conducting in Italy for years. I have kept my early videos in my project gallery. Today, Animoto has evolved and remains ready to embrace new technological challenges driven by creativity. I continue to introduce it in schools where I have been teaching media literacy classes in recent years. I consider it a platform that offers tremendous support to anyone wishing to express their creativity.
I have used Animoto to make videos for clients for a number of years. I find it a very user friendly platform to use and have been very happy with the videos I have produced. Whenever I have had to deal with customer service, I have found them to be prompt, friendly and efficient. They have gone out of their way to resolve my issues. I highly recommend Animoto.
Nadia at Animoto was VERY helpful in assisting me to be able to do what I needed to do and explained everything in a way that was easy to understand. Thank you!
I have just transitioned to the newest platform—7 years of videos with the original software. It is taking me a little longer to find my way, but the AI assistant has given immediate answers that usually solve the problem. BUT when it doesn’t I ALWAYS get a clear response well within 24 hours. Customer Service for Animoto: Excellent
Animoto is an amazing tool in many ways! I love the Slideshow Creator and use it for all my family & friend movie projects! As a language teacher, I encourage my students to use it for cultural & language projects! Customer service is also quick & efficient! :)
Nadia is simply great! She took care of the problem and was very nice to work with.
I've used animoto off and on since around 2010! I'm not familiar with the changes and miss the ease of using the old templates, but.. hopefully I'll get the hang of the changes soon. Also, Nadia was very helpful in helping me get my educator's discount back. Very helpful and polite!
Honest, appreciative customer service.
I signed up for Animoto in July 2023 and used it once. From August 2023 they charged my credit card every single month for 34 consecutive months without sending a single receipt, invoice, or billing notification. The only email I ever received was the registration confirmation. I only discovered the charges when reviewing my bank statements. Support admitted the charges but refused a full refund. Check your credit card statements carefully before signing up
When I knew I was going to need additional graphic support I reviewed all the available applications and chose Animoto. Their regular communication is helpful and instructive. After my first year, I still hoped that I would use their variety of systems more than I had so I renewed. The nature of my work changed and so did the need for Animoto. A company says as much about itself by the manner in which they onboard a new Customer as it does by the manner in which it lets a customer leave. The Customer Service team was responsive, courteous, and helpful and made closing out my subscription, painless and simple. I still recommend this service to people who have the need.
Terrible customer service. Spent hours uploading photos/videos to site only to find them ALL gone the following day. No live chats available to ask them to restore my photo/videos. Sent multiple emails and awaiting reply. Funeral within the week and have no idea if this is actually going to work. SO FRUSTRATED!
Animoto is a great way for me to turn milestone memories into keepsakes. And, any questions I've had have been promptly assisted. Nadia, especially is helpful!
I was charged $192 Canadian for this "product" that I didn't ever order. They claim I subscribed via auto pay. The same day they charged me, I emailed them to advice that I did not authorize this and request a refund. I asked that they remove any person info. Card info, and any account. They said NO! Then they said they would give me 50% back, I refused I want my full money back. Now they won't answer emails. I would not trust this company with any info.
Excellent customer service. I had accidentally signed up for an annual membership rather than a month-to-month subscription. I reached out and they were able to resolved my issue right away. I received my refund promptly.
I’ve been an Animoto customer for years, though I stopped using it for a while. Recently, I applied a promo code that extended my plan through February 2026. Later, I attempted to subscribe with a different discount code, expecting to see a field to enter it before confirming payment. Instead, Animoto charged my PayPal immediately without any confirmation prompt. It appears they retained my PayPal details from years ago and processed the payment automatically. To make matters worse, the original promo (valid until Feb 2026) was overwritten and forfeited. I contacted support, but they refused a refund despite zero usage after the charge. This experience feels misleading and unfair. Be cautious when attempting to apply new discounts—charges may process instantly, and prior promotions can be lost.
NADIA and everything she told me! she is so professional and personalising, bcs she is really interested to help and gives the best counsils. very thankful and grateful to Nadia !
Hello, I am currently using your software, and I noticed that the maximum export resolution is limited to 1080p. However, I need to export my projects in 4K (2160p). Could you please let me know if 4K export is supported? If not, are there any plans to add this feature in the future? Thank you for your time and support. I look forward to your response. Best regards,
Another Google supporter because Google makes websites that crash.
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