Animoto's award-winning online video builder makes it easy for anyone to drag and drop their way to powerful and professional marketing videos. The company’s partnerships with Facebook, Instagram, YouTube, Twitter, and the Small Business Administration give them unique insight into the changing social media and business landscape, which may be why more than 1 million businesses around the world use Animoto to create marketing that stands out on social media and beyond.
Written by the business, not verified by us.Animoto (www.animoto.com) has a 3.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 71% rate it 4 stars or higher while 28% give 1 star; The business has replied to 18% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
Reviewers had a great experience with this company. Customers frequently praise the dedicated support team for being extremely responsive, polite, and consistently effective at resolving technical issues quickly. Many consumers highlight that staff members go completely out of their way to provide personalized, patient, and caring assistance whenever help is needed with projects. Additionally, users truly love the platform because the video editing tools are exceptionally intuitive, allowing anyone to effortlessly craft custom creations. However, some people mentioned difficulties reaching customer service, noting that getting a reply to sent emails took far too long and speaking directly with a live representative proved impossible.
Auto-generated from all reviews of this business. For reference only.I used this service one time in the past (10 years ago) but in this time I got 2 times information from google that my personal data was found on the Dark Web and stolen from Animoto! Dont trust Animotos Security!
Your customer service! I accidentally deleted my project and within hours Chris had it restored to my account. I am so grateful!
I just made a video about the life of my grandfather as a Christmas gift to my kids and relatives. It was a fun project and very doable. I really like Animoto because they want you to succeed. They even offer personal one on one instruction which I did and found it to be motivating and helpful in navigating the tools to make a video that I am proud of.
Unsure how but someone created an account with my details and they end up with in dark web. Be aware!
Signed up for what I thought was a one-time project. Severall months later, got hit with an auto-renewal charge with no warning email beforehand. The cancellation process is buried in settings, and getting a refund required multiple support emails. The product itself is fine, but the billing practices feel designed to catch people off guard. If you do sign up, set a calendar reminder to cancel before renewal - they won't remind you.
Easy to use platform, and whenever I have a question or issue, the helpdesk is always kind, accurate and quick to respond, Been using Animoto for a few years now :))
This is a great program for making videos--both professional and personal uses. The AI features give me a great start, and I can edit the outcome as desired to achieve exactly what I'm aiming for. Plus the customer service is outstanding!
Excellent, responsive, and personalized customer service. Very much appreciate that.
This service is a waste of your time and money
I signed up in August 2024 for a month trial -just to discover more than a year later that I was charged till now!! No notice or anything (which is illegal since 2024! ) and no refund! beware as I've NEVER encountered this type of fraudulent behavior.
Carolyn was amazing! I was so upset after realizing I inadvertently removed the music for my video and couldn't get it back. Carolyn replied quickly and reinstated the music without hesitation! She also provided multiple ways to cast my video onto a TV which I was having problems figuring out. She is a true professional and knows her stuff!
When I want to forward videos i cannot and there is nothing ( no information)
Great customer service , quick to respond and solved my problem both times.
Had a billing issue and the Animoto team totally came through. You really see what a company’s made of when a problem pops up, and these guys were awesome — super helpful, fast, and made sure everything was squared away. Great customer service! I highly recommend them.
Paid eighty-nine ninety-nine for a full year’s Super plan in January, but they kept charging eleven ninety-nine monthly anyway-nine months straight. Emailed owner Francesco multiple times; first he said oh I don’t see that, then total silence. Had to fight my bank for the cash back. I’m still waiting for a resolution. Shady billing, zero accountability. Hope they fix this.
Hey Michael, sorry to hear about your experience! It sounds like this review may have been for another company, as it doesn't quite match up with what Animoto offers. I wasn't able to find an account or orders for you in our system. If you did purchase from Animoto and need assistance with your subscription, please reach out to our Customer Team ([email protected]) so we can take a look into how we can help from here!
They listened and came up with a very good solution!
I really enjoyed all the user friendly tools Animoto has to make custom videos & such. It was a great way to say thank you to our volunteers by capturing the projects they did with us sharing them with everyone!
Excellent brand. Excellent customer service support. Incredibly responsive and helpful. Great brand experience. Thank you, Chris!
In the AD it said proffesional ts is not proffesional
Hi Vision Cut- Animoto helps you create professional videos, and our team is always happy to lend a hand! Please reach out to our Customer Team ([email protected]) with your account details so we can take a look into this experience with you!
I have been using Animoto for many years. Just like their products, the support I received from them this week was excellent. It is refreshing to encounter a company that values its customers and treats them as individuals, taking their specific circumstances into account, and not as if they were all the same. Keep up the good work, John
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