purchased LOL dolls and received…
purchased LOL dolls and received counterfeit dolls. They offered in the following order to our email complaint; 1) send them pictures (we did) 2) No response 2) second request, refund if we return at our cost (more than purchase) 3) refund of $ 6.00 (order was $ 24.00) 4) refund of $ 12.00 explaining that it was only a $24.00 purchase. We filed a complaint with fraud division of Canadian government and requesting chargeback on credit card. THEY SELL COUNTERFEIT!!! Tom Top reached out to me after my one star review and sent me a refund for the dolls.The CHrageback request was canceled to the Credit Card Company. I applaud them for that but it had not been the experience I had expected. They want me to remove my review and they will pay me 500 bonus points but in all fairness to Tom Top and the consumer, I feel I must tell the truth about my experience. I have given an extra star for the refund and hope that future cutomers have a better experience if they receive faulty goods. Tom Top, if you receive a compaint of couterfiet goods, and you know its true, do not make the customer send multiple emails, pictures, make half price refund offers and other roadblocks. Use the customer satisfaction benchmark of your competitors like Amazon, Ali Express even Ali Baba and Costco, I have returned goods for exchange and refund with all these suppliers and it was always a good respectful experience. My best experience example is Alibaba. I purchased a two way radio that quit working, they paid shipping to China and replaced it with a new one shipped Fed Ex to my home. They lost money but I bough 10 more radios the next order.