Terrible!!
Terrible!! I tired to place an order on the website, selected the item but the page did not proceed to payment page. Tried using a different browser, also tried to get someone else to place he order but had the same issue. I finally managed to get hold of someone from their customer service team who placed the order and sent the payment link; 3 days later I had to contact them again to chase, only to find out that the order was stuck and was manually released by their customer service team?! - not sure why this wasn't picked up until I made the contact to chase for an update! I have ben waiting all day today to get an update to see if they will be able to get next day delivery as this is a present and now it won't arrive on time - no impressed!!! The worst is that the online chat was connected to agent based in Harrods, who did not respond all morning, when chased in the afternoon, my chat was transferred to Head office. Not sure if they are worth to be based in luxury stores like Harrods!!