Helpful chat line
I reported a sim card for a camera as not connecting to a network and the agent was very helpful in resetting the sim and agreeing to post out a replacement card! Having reset the sim I found that the card did indeed connect so a replacement was not needed! I contacted the chat line once more and the new agent agreed that the existing sim could be retained and the replacement cancelled. Very helpful throughout this process and also in explaining how to create a new data plan!