Terribe experience and customer service
Wow where to begin. I am giving two stars because I hate one star reviews based on just disappointment. Loved the choices and quotes. Lots of fun, but that is where the fun ended. I ordered four sweatshirts all XL, except somehow I accidentally clicked one S, my bad I admit it, but a good company should be open to assisting a customer. Then all three XLs were smaller than an American XL. Oh yes, this is 100% a China based company. All four had a terrible chemical smell to them, almost noxious. The quality of the material is adequate at best, again doing my best to be fair Contacted the company, waited several days, and was informed that I had to take pictures of the website description, then take measurements of the garments to determine discrepancies in manufacturing. In the event the company determined the manufacturing was the issue, only then would the company arrange to exchange the XLs. The mistake for the small was my fault so that was all on me. In the event of return or exchange, I would be responsible for shipping and handling and reprocessing. You know what I was so upset, sure I’ll take the loss. Lesson learned, right? Wrong. When the company sent me the shipping info, that’s right info. No label. No proper packing or shipping instructions, just an address. Guess where? CHINA! Have to send them back to China. International shipping. There is Absolutey no physical presence in the US…..none. Never again. Buyer be very aware.