Support line is in Pensylvania
Support line is in Pensylvania. Many of their offices are not open UK times and the time difference causes a nightmare.
TRUFFLE SWANSEA LIMITED
United Kingdom
3★ Reviews
4👁 Reads
0👍 Useful
3 reviews
Support is in America
Support is in America. America office hours. This does not work for UK customers. It shouldn't be called support. They do not support. I have never felt so helpless in any contract as this. Once Skytab sell you the product, you are doomed.
Payment Issues
I have serious concerns about the reliability of this payment system. Several customers have called me to say their card payments hadn't gone through. Each time I contacted Shift4, I was assured everything was fine and that there were no outstanding transactions. Today, however, my bank payout was around **£3,000 short**. When I called again, I was finally told that there were **300+ transactions from the last six months waiting to be processed**. The advisor explained they found these transactions on the handheld device because previous support staff had only checked the POS system. They processed the outstanding transactions while I was on the phone, but if I hadn't called, it appears they would have remained unprocessed indefinitely. As a business owner, that's extremely worrying. We already have enough to manage without having to manually verify that every card payment has actually been processed. I need to be able to trust that a payment system is doing its primary job. To make matters worse, I spent **over an hour in the technical support queue** on Saturday before getting through. One thing prospective customers should be aware of is that once you've signed up through SkyTab, your support is handled by Shift4, not SkyTab. Based on my experience, that support has been disappointing.