SkyTab is Shift4's next-gen, all-in-one point of sale and restaurant management platform. Packed with cutting-edge technology to boost your bottom line and deliver five-star guest experiences — from front-of-house to back-of-house and everything in between, our super-charged tech is ready to serve. Features include: Online orderingMobile ordering & paymentsReservations & waitlist managementCustomer loyalty programLabor managementReporting & analyticsInCharge mobile appMarketing toolsThird-party integrations
Written by the business, not verified by us.SkyTab (skytab.com) has a 4.3 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Business Services and its reputation is good. 83% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 89% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-09-04.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and friendly representatives who ensure a completely seamless, well-guided, and stress-free installation process for new business card machines. Consumers appreciate the intuitive terminal design, which makes daily transactions remarkably simple, while business funds are reliably deposited into accounts every single morning. However, some customers also noted frustrating issues with unexpected billing charges, billing discrepancies, and lengthy waiting times in technical support queues. A few reviewers experienced difficulties trying to return equipment and resolving persistent problems regarding incorrect fees applied prior to system setup.
Auto-generated from all reviews of this business. For reference only.We have skytap for Restaurant. Agreement was $ 29.95 per terminal but however they keep charging different fees or software fees etc. Last charges was on August 1 software fee of $ 750.00 per terminal. Last January another $ 350.00 per termimal fee,. Starting charging another online fee that started Jun When you call them a got on hold wait for more then 2 hours ( I got video) . Avoid it Go to local POS small companies
I was promised 12 months of no equipment fees, and once the equipment was delivered I was not able to set up the equipment due to scheduling conflicts with installation team. I started getting bills for equipment fees disguised as API fees before the equipment was even installed. My rep assured me it was a one time set up fee and he would try to get it credited, that did not happen. No one follows up. Once I would finally speak to a rep (no difference whether in customer service or billing) they would empathize and agree to help and assure me that they will follow up by phone and email, but no follow through... The integration options are subpar for 3rd party vendor with limited capacities to even print details of the order on the ticket. The website builder is not capable of creating a website to place orders on your domain directly and instead sends customers to the Sky Tab server to actually place the order. The online ordering all happens on a different server and does not always work as it should. I have lost more sales and had to revert back to Door Dash as my main online order system. Customers have told me they don't trust the online through Sky Tab. If you are a small business owner, look well before signing with this company! Everyone will bend the truth about their service, but my sales rep lied to get my business and then ghosted me for several months. There is no follow up or customer service unless it to charge you more by adding additional services!
Thank you for sharing your feedback, Matthew. We’re sorry to hear about your experience and understand how frustrating difficulties with your billing and online ordering can be. We’d like the opportunity to review your account in detail and better understand what happened. Please contact us at [email protected] with your account information so our team can investigate and follow up with you directly.
Support line is in Pensylvania. Many of their offices are not open UK times and the time difference causes a nightmare.
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it can be when you need support quickly. For customers in the UK, we do have local support numbers available, which can be found at shift4.com/support. We appreciate your feedback and are always working to improve the support experience for our customers.
I transferred from using Square to Shift4 and it’s been an amazing seamless experience
Thank you for sharing your feedback. We’re thrilled to hear the transition to Shift4 has been such a smooth and seamless experience. We look forward to continuing to support your business.
do not buy any type of service with these guys they always says they have term and condition online and termination fees. but it not sow in contract when you close the property they charge 3000$ extra ... its a scam... be careful.....
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating concerns around contract terms and account closure charges can be. We’d like the opportunity to review your account and better understand what happened. Please contact us at [email protected] with your account information so our team can investigate and follow up with you directly.
I would like to acknowledge that Ian Dawson ID Card Processing has given exceptional service to Westwood Club, The whole process was first class from start to finish. Ian went over and beyond with communications, on the phone, coming into the club to see how the club was managing the the new card machines, we are very pleased with the service. Ian is an asset to your company.
Thank you for sharing your feedback. We’re delighted to hear the entire process was a positive experience from start to finish and that you felt well supported throughout the transition. We look forward to continuing to support your business.
I have serious concerns about the reliability of this payment system. Several customers have called me to say their card payments hadn't gone through. Each time I contacted Shift4, I was assured everything was fine and that there were no outstanding transactions. Today, however, my bank payout was around **£3,000 short**. When I called again, I was finally told that there were **300+ transactions from the last six months waiting to be processed**. The advisor explained they found these transactions on the handheld device because previous support staff had only checked the POS system. They processed the outstanding transactions while I was on the phone, but if I hadn't called, it appears they would have remained unprocessed indefinitely. As a business owner, that's extremely worrying. We already have enough to manage without having to manually verify that every card payment has actually been processed. I need to be able to trust that a payment system is doing its primary job. To make matters worse, I spent **over an hour in the technical support queue** on Saturday before getting through. One thing prospective customers should be aware of is that once you've signed up through SkyTab, your support is handled by Shift4, not SkyTab. Based on my experience, that support has been disappointing.
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how concerning this situation must be, particularly when it involves your transactions and payouts. We’d like the opportunity to review this in detail and better understand what happened so we can help resolve it. Please contact us at [email protected] with your account information so our team can investigate and follow up with you directly.
I would strongly caution any business owner before signing with Shift4. My experience has been extremely disappointing. The contract you sign appears straightforward, but Section 13(a) directs you to separate Shift4 legal terms in very small print. In my experience, those additional terms dramatically changed the agreement and the obligations after the fact. I felt completely misled. Here are the issues I experienced: When I attempted to cancel after what I believed was my one-year contract, I was told it would cost approximately $63,000 or $950 per month to terminate. I was informed of an additional $1,500 fee effective August 15. I continued to be charged $3,750 for my previous POS system (they own as well- future POS) because it was never canceled, even though I had called and requested that it be discontinued. Plus they charged me $2200 last year for this new fee they added. The signal has dropped many times, tech takes forever as well. I have emails and paperwork for anyone they wants to see it please let me know, I’ll show you the proof. I later discovered my agreement had reportedly renewed only three months into what I believed was my initial 12-month term. When I tried to cancel, I was told it had already renewed back in January for another full year. Between the hidden fees, confusing contract language, unexpected renewal terms, billing issues, and extremely poor customer service, this has been by far the worst POS experience I've ever had. If you're considering Shift4, read every document carefully—including any legal terms referenced in the contract—and make sure you fully understand the cancellation policy, renewal provisions, and every potential fee before signing. Based on my experience, I cannot recommend this company. James Scalzi - please contact me if you have any questions.
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating concerns around contract terms, billing, and account management can be. We’d like the opportunity to review your account in detail and better understand what happened. Please contact us at [email protected] with your account information so our team can investigate and follow up with you directly.
I have acquired a brand new business that required a quick changeover of card reader equipment to ensure a smooth transition ahead of a busy Fathers Day service. Excellent, efficient service from Ian Dawson. Thank you.
Thank you for sharing your feedback. We’re glad to hear the changeover was completed quickly and smoothly, especially ahead of such an important period. We look forward to continuing to support your business.
I have had toooo many issues with this company and always keep getting the same excuses about the delays with my deliveries. Completely disgusted
Thanks for reaching out. We're sorry to hear that you're having these issues, and we'd like the opportunity to resolve any challenges you may still be experiencing. Please reach out to us at [email protected] with your contact information and issue details, and we'll ensure it's escalated.
A very persistent company who won’t stop calling no matter how many times I ask them to stop. I’ll never go near this company because of the constant sales calls. Asked them to remove my number from their system… told me to take it off google. God knows why anyone would do business with this company.
Thanks for the feedback! We're happy to hear that you've had a great experience with SkyTab.
Thanks for the feedback! It's great to hear that your experience with SkyTab was excellent. We appeciate the support!
They reached out to me and promised to close the account and void all pending charges. I'm still waiting for the return label for the devices. If everything goes as agreed I'll edit the review again. This was truly the worst experience I could've had closing an account. As of this review the account is still open and they're charging me "inactive terminal fees". These fees are costing me $400 a month for 2 terminals. I called to close my account and I was told that I had to call at least 30 days prior to the contract expiration date and since I didn't it was auto renewed for another year. Their sales rep lied about the cancellation process when I signed up. This is a very large company with very shady and tricky practices. I had to block them from my bank account at they are always trying to take money. Their PCI compliance was $550 per terminal. With Square it's included. I would never recommend this to any other business.
Hi Milan - thank you for reaching out. We're sorry to hear that you've had such a frustrating experience with cancellation. We'd like the opportunity to address these concerns and make things right. Please reach out to us at [email protected] with your contact information and issue details, and we'll ensure it's escalated.
i almost never leave reviews, but I feel compelled to share my experience with Skytab. When I first contacted the salesman, I was very clear about needing a POS solution for both my coffee shop (with a large, complex menu) and my tattoo shop. He assured me that a handheld device would be perfect for the tattoo shop, and we agreed on a full bundle for the coffee shop. After initial discussions, the delivery date was set for March 13th, but it kept getting pushed—first to the 19th, then the 21st, and finally April 3rd. When we finally received it, the installer set up the coffee shop menu but barely touched the tattoo setup. I ended up having to configure it myself, only to find out it was absolutely unsuitable for what we needed. I called the salesman again, and he kept promising calls and emails that never came. When I tried escalating it, I was transferred between multiple people, each saying they couldn’t help or that it wasn’t possible. After spending a total of 5-8 hours on the phone over multiple days, I was told it couldn’t be done. The whole process was a waste of time. They were unreliable, unprofessional, and at times downright rude. I even had one rep just copy-pasting responses from ChatGPT. I would give them zero stars if I could. Please avoid this company.
Thank you for sharing you're experience — we're sorry to hear that we've missed the mark in getting your business set up. We'd like the opportunity to work with you and resolve any challenges you may still be experiencing. Please reach out to us at [email protected] with your contact information and issue details and we'll ensure it's escalated.
it has been few months we have been using shift4 card machine . Muhammed arif has given us the best service explained everthing thing about the rates and charges. My business name is is Shahji super store
Thanks for the kind words! It's great to hear that you received top-notch service and support for your new card machine. We appreciate the feedback!
I’ll be honest — I was sceptical at first. As a small Irish business owner, I’m cautious about who I give my money to, and I hadn’t heard of this company before. But the fees were lower than SumUp, so I decided to give it a go. I haven’t looked back. What sets them apart is the customer service. In a world of automated replies and AI bots, you actually get a real person — and not just any person. John has been outstanding. He’s knowledgeable, genuinely kind, and what’s rare: he actually understands what it’s like to run a small business. Talking to him feels nothing like talking to a salesperson. It feels like talking to someone who really cares whether things work out for you. Any question I had was answered quickly and clearly. As a sole trader trying to manage a hundred things at once, that kind of support matters more than most people realise. Highly recommend — especially for small Irish businesses looking for lower fees and real human support.
We appreciate the feedback! We're thrilled to hear that you had such a great experience with SkyTab. Thanks for the support!
Eric Shackleton is my knight in shining armour! He made the whole process of moving over to this machine so easy and has handled any issues I've had. Something was recently removed from the terminal due to an update this weekend and first thing Monday morning Eric got it reinstated for me. He goes out of his way to help me. The machine is easy to use. I don't like white screen and the blue button is a bit thin now but otherwise everything is all good and Eric also gets 5stars!
Thanks for the kind words - we're happy to hear that your experience has been seamless from start to finish! We appreciate your support.
Ian Dawson was great from the start to finish.The organisation of sorting a new card machine was quick and well managed. Ian was quick to respond to provide assistance where and when needed.
Thanks for the kind words! We're happy to hear that setup was seamless for your business. Welcome to the SkyTab family!
Smooth transaction - very informative and competitive rates. Would highly recommend speaking to Karen if you take payments.
We're thrilled to hear that SkyTab has been working well for your business! Thanks for the feedback — we appreciate your support.
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