Toast (toasttab.com) has a 2.0 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Business Services and its reputation is poor. 65% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
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Marc Tiller · 1 review · Experienced 2026-08-05 ·
★★★★★
Toast is the absolutely the worst POS…
Toast is the absolutely the worst POS system. They promise you the moon and lock you into a two-year contract. Then they do absolutely nothing for you. Once your business is about to fail because they can't get any service rep to help you, you are basically forced to cancel the contract because of their terrible service and they charge you a huge termination fee. It seems that Toast's mission is to make as much money as they can and put small businesses that they claim to care about out of business.
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SriKaRa LLC · 1 review · Experienced 2026-08-05 ·
★★★★★
Never, ever onboard Toast
Never onboard Toast. Very bad contract, expensive hardware and software, and worse customer service. All these will make you cry. Never, ever sign a big contract; you will end up paying an ETF (Early termination fee), and it is going to put you down.
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Love Tandi · 4 reviews · Experienced 2026-07-20 ·
★★★★★
Extremely Disappointing Experience
Extremely Disappointing Experience – Business Owners Beware
I changed the ownership of my business on 19 July, and my experience with Toast has been frustrating from start to finish.
The ownership transfer process was unnecessarily complicated and took over two weeks to complete. During that time, we received very little communication and had to chase for updates constantly. The only positive part of the experience was Mr. Nathan Hawkins, who genuinely tried to help and followed up on our behalf.
The most serious issue is Toast’s integrated payment system. Even after the ownership transfer was completed, we had no idea when our card payments would be deposited into our bank account. We repeatedly contacted Toast, but no one could provide a clear answer or timeframe. It was shocking that even Mr. Nathan Hawkins, a senior member of the management team, was unable to get a definitive answer internally.
For any business, timely access to payments is essential. Holding businesses in the dark about when they will receive their own money is unacceptable and can seriously affect cash flow.
Based on my experience, I cannot recommend Toast to other business owners. Unless these issues are resolved, I would advise businesses to look at alternative POS systems that offer better customer service, a smoother ownership transfer process, and transparent payment support.
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Alex O · 2 reviews · Experienced 2026-08-01 ·
★★★★★
As a restaurant owner using toast I’ve…
As a restaurant owner using toast I’ve been extremely disappointed with its lack of functionality in some areas. Also they don’t give 2 turds about the small businesses that keep them in business and they never check in to see how things are going. I’m betting they are on their way out and something much better is coming
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JLo · 4 reviews · Experienced 2026-07-31 ·
★★★★★
Two dropped pizzas
Two dropped pizzas. Sauce cups spilled everywhere. Didn't notify us of the delivery...Just left it outside. Not a fan.
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James Saliba · 2 reviews · Experienced 2026-07-26 ·
★★★★★
Tried leveraging Toast's direct online…
Tried leveraging Toast's direct online delivery setup to protect our margins from third-party marketplace fees. Total nightmare. Orders are getting dropped or assigned to wrong addresses while tickets sit on the line, and getting customer support on the phone during a rush is basically impossible. If you run a high-volume kitchen, these system glitches will destroy your brand's local reputation faster than bad food.
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Bernadett · 28 reviews · Experienced 2026-07-22 ·
★★★★★
Worst customer service ever simple…
Worst customer service ever simple bank details change takes 3 to 4 weeks and my bank letter containing my name and business name they say isn't good enough what horrible service im tired to message daily after a month sort yourself out people
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Mark · 4 reviews · Experienced 2026-07-16 ·
★★★★★
Toast took our money for a restaurant that was closed.
Ordered food for a restaurant that we found out only when we arrived that it was closed - as in doors locked and no one home.
Told Toast about the situation and started a ticket to get my money refunded.
Five days and counting, they have not responded to my emails or followed back with any updates.
I had to cancel my credit card at my bank and have them refund my money.
Will absolutely never buy anything if I have to go through Toast.
Their service is beyond deplorable.
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Deyede · 1 review · Experienced 2026-07-13 ·
★★★★★
Tried leveraging Toast's direct online…
Tried leveraging Toast's direct online delivery setup to protect our margins from third-party marketplace fees. Total nightmare. Orders are getting dropped or assigned to wrong addresses while tickets sit on the line, and getting customer support on the phone during a rush is basically impossible. If you run a high-volume kitchen, these system glitches will destroy your brand's local reputation faster than bad food.
After repeated calls from a sales rep, I finally agreed to the POS handheld...and never received it. They don't even have a tracking # and cannot locate the product. I've called several times with no resolution or refund for the money I paid. It almost feels like a scam. DO NOT DEAL WITH TOAST AT ALL.
We are a Tapas Bar in Ireland so it is a fast moving , high turnover business .We have found Toast transformative regarding the speed & precision in which it allows us to operate. Cannot understand the bad review , maybe it's the team in Ireland that are fantastic . Damien sold it to us & is always on hand for queries & Adam installed the whole system & was nothing short of amazing as it was complex because our kitchen is not a traditional restaurant system - over 1200 dishes a night will test any system & this is working like a dream for over 3 years now . Also the back of house system allowing you to see whats going on if you are not there & the reports are easy to use , clear & informative .
Toast stole my money ($44.18) and didn’t place the order. Ordered dinner from La Toleca Williamsburg, VA. Went to pick up the order and no order, no money paid. Dinner ended up costing double.
Complaint Regarding Referral Payment and Unprofessional Conduct
Hello Toast Team,
I would like to file a complaint regarding my experience with Hollis Bailey.
At the beginning of the Ocean Crawfish project, Hollis clearly promised that I would receive the $2,000 Toast referral payment once the restaurant completed the onboarding process. Based on that agreement, I invested a significant amount of time setting up the entire Toast system, configuring the restaurant, and assisting throughout the implementation.
After the restaurant was fully onboarded, Hollis stopped responding to my messages regarding the referral payment. I have attempted to follow up multiple times, including sending a formal message, but I have not received any meaningful response.
In addition, I have concerns about the quality of service provided during the implementation. The restaurant owner and staff were frustrated because many parts of the setup were incomplete or incorrect, including menu configuration issues that required additional work to fix. Much of the system setup ended up being handled by me rather than by the Toast representative.
My concerns are:
* A referral payment was promised but has not been honored.
* Communication stopped after the implementation was completed.
* The level of support provided to the restaurant was unprofessional and created unnecessary problems during setup.
I respectfully request that Toast review this matter, investigate the referral agreement, and ensure that the promised referral payment is honored if it meets Toast’s referral policy. I also believe this situation should be reviewed to help prevent similar experiences for other customers and referral partners.
Thank you for your time and attention.
Sincerely,
Nguyen Nguyen
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chris · 1 review · Experienced 2026-07-03 ·
★★★★★
Poor customer service and poor training
It is a very time consuming process with any issues. I have been on toast customer service for over 12 hours today and around 8 the day before to solve a simple menu issue and raise our prices 10% across the board. I still have countless hours tomorrow in hopes we can get online service and 3rd party back on line with the correct pricing. Each customer service rep has different opinions to service the same issue... it is very frustrating and expensive.
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customer · 7 reviews · Experienced 2026-07-04 ·
★★★★★
Had to order twice and they couldn't read the correct address both times.
Had to order twice because the first order was missing half the items although I was charged full price. And the second order for the missing items got charged full price again. Both orders, by two different people, went to the wrong address even though the site I ordered from and the receipts had the correct address. Unbelieveable!
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customer · 6 reviews · Experienced 2026-06-29 ·
★★★★★
No one ever picked up my order
No one ever picked up my order. I went and got it myself after calling the restaurant. They said it had been sitting there waiting for over 30 minutes. They said this happens with 50% of orders placed through Toast and that I should never use Toast. I had to file a BBB complaint to get back my delivery fee and driver tip, because there is no way for customers to contact Toast.
Months of Failed Cancellations, Unauthorized Charges, and Zero Accountability We have been trying to cancel our Toast account for several months. In that time, we submitted the deactivation form over five times including June 1st and June 4th and received zero confirmation that anything was done.
We emailed our assigned agent, Selvarasan R, on June 12th asking for a simple status update. No response. We reached out to support chat multiple times and spoke to numerous representatives who were unable to resolve anything or connect us with a manager.
Meanwhile, Toast continued charging our account every month without authorization charges we never consented to after our cancellation request was submitted. Our bank account remains linked despite repeated requests to have it removed.
Today we spent more time in another support chat. The agent was polite but powerless. Still no manager. Still no closure confirmation. Still no refund.
This is not a case of miscommunication this is a company that makes it deliberately difficult to leave and continues billing you while you try. We have a case number (#18398605) and documented emails proving every step of this process was ignored.
If you are considering Toast for your business, think carefully. Getting in is easy. Getting out is a nightmare.
J
Jason Wright · 2 reviews · Experienced 2026-06-23 ·
★★★★★
Stay away from Toast
The software is about the same as others but their support is a joke. Due to some glitches, their support has cost my 2 restaurants literally thousands of dollars. I went to cancel today after 5 1/2 years because I couldn't take it anymore and they told me I had to have the previous owner contact them because they never updated their system, though I have asked them to repeatedly over the years. They are always quick to offer an apology but to fix something is real hit and miss. Can't wait to finally be free of them. Went with SpotOn and seems to wok well for 1/2 the price also. They might end up just as bad, who knows, but at least they are charging 1/2 the price. Stay far away from Toast because eventually you will hate them and it is a big ordeal to change companies.
Major syncing issues with Go devices. Transactions reopen checks days later. Random credit card charges are included in future dates batches which causes problems with our reconciliation team. System is not stable at all and is not ready for enterprise customers.
