Toast

Solution

Solution, quick, great representative

If it gave me a zero I would put that

If it gave me a zero I would put that. CEOs/managers yall need to work on that customer service line FOR CLIENTS too. I had placed an scheduled order for the next day to have the order delivered to a certain location, (I usually use Uber w/out a prob but idk why the heck I chose toast last minute) the next day comes and I get a message saying the order has been cancelled. Contacted the restaurant and they were apologizing and said it shows I cancelled it I was like nope i did not cancel it. So they (the restaurant NOT toast) delivered it to me for free. Boom, I went to contact Toast customer service and boyyy you cannot get hold of them, “this line is for restaurants only”. Point is I paid extra money for “service fees and tip to driver” for it to not arrive. It says your order has been assigned to Leyanet or Suli but in general they do not answer. Unorganized & unprofessional. I don’t usually leave comments but don’t deal with them. That’s it.

Tried to order a pizza on the…

Tried to order a pizza on the restaurant website with delivery to my hotel room 2 miles from the restaurant. The $35 pizza including tip, went up to $58 through the Toast delivery app, and then Toast wanted a tip for the delivery driver. I cancelled the order based on general priciple, and drove to pick up the $35 pizza. If I ever get diverted to a Toast App again, it will be too soon. The pizza was outstanding. Can't say the same for the Toast delivery app.

Class act!

Class act! If you have empty seats you are paying rent for you are crazy not to use these guys. If your restaurant is busy and you are constantly full, this is not the solution, you will cut into your bottom line. These guys will drive quality customers to your door, no coupon clippers here, these people spend AND tip!

Review on server

Brionna was my server she was nice and awesome and the food was amazing.

The worse delivery service ever

The worse delivery service ever. I will no longer use their service. They are constantly forgetting something in my order, whether it's food or coffee. This has happened 6xs in a row now. I do not recommend at all.

Fast customer service

Fast customer service, great POS solution and inventory management

Poor/non existence customer service.

The customer service representatives in my area are non responsive. I have tried to get information on additional products such as surcharging and Sling. The person I am told to contact is 'Gabriel Ozuna'

if i can give no star i would stay away…

if i can give no star i would stay away from this company the worst you can deal with

Nothing but trouble since signing up…

Nothing but trouble since signing up with toast. In the process of finding an alternative.

Total joke of customer service ability.

Johenri B took 30 minutes to deliver a…

Johenri B took 30 minutes to deliver a pizza. I prepaid a 25% tip. Pizza was cold. WTF?

The toast server freezes up daily

The toast server freezes up daily. I reboot sometimes 3 times perday. It loses its signal often.

Ya’ll suck ass

Ya’ll suck ass. Ordered my order and never delivered and surprisingly the pizza place, SANPEGGIOS pizza, didn’t have record of our order but our bank account sure showed SANPEGGIOS when it withdrew the money. And the drivers name is Brittany. Guess she just gets pizzas and sits in her car and eats the orders or has her friends pic up pizzas on your dollar. Don’t worry Brittany, I have let the world know your name and SANPEGGIOS you are in on this bullshit taking money when it comes thru on bank accounts as your name

Very flexible platform

Very flexible platform, the app has many toggles, switches and reporting options. Support is adequate. Hardware holds up generally but card reader reliability is a weakness.

You are not providing good

You are not providing good, timely customer service. This is your known and experienced reputation. PLEASE rectify.

Customer support sucks

Customer support sucks! This could be an excellent system but the customer support is non existent they will continually hang up on you and they will not return calls they already said it toast it truly a “POS” system

as a user of the system both at the Ops…

as a user of the system both at the Ops level and the Accounting level I have a couple of issues. Third Party integration isn't as clean and smooth as we'd like. Integration is there but there is a disconnect that takes place when data between Toast and the Third Party happens. The Guests feel it because we can't apply the integration exactly like we did with our previous POS. We can't satisfy the guest and that reflects on us rather than the disconnect in how things work because of limitations. On the accounting side, it's that we can't run all the types of reports we want. Toast has lots of reports and can slice and dice the data but you present it only the way you want to. We want to see (for example) more data on Service Charges. Detail down to the server level similar to looking up a guest check detail.

The hardware is the slowest I’ve ever…

The hardware is the slowest I’ve ever used. They try to pigeon hole you into using their payroll so that make it tough to summarize hours and tips. They hold back merchant deposits sometimes partially depositing the money as to confuse the customer on how they are taking their portion of each deposit. They rely totally on AI 0 customer service after they have a contract with you

I ordered thru toast last nite

I ordered thru toast last nite. Amount was 96.28. Toast never delivered the order or even made order with restaurant. Called them 3 times was hung up on 3 times. The restaurant called also got hung up on. So they scamed me out of my money and never delived our food. DO NOT USE OR TRUST THEM!!