Toast (toasttab.com) has a 2.0 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Business Services and its reputation is poor. 65% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
Terrible experience with a company that, most likely, they do not know in which crounty they operate. I am still waiting to have my subscription cancelled due to their incapability to recognise the owner as the owner.
Everything was perfect! Staff, atmosphere and especially the food. Will be back soon
An extremely terrible experience! This companies 1st agenda is to get as much money as they can from you. They will charge you for every thing and not just charge, they will over charge! Support would send emails saying issues had been resolved that were never even worked on. Reps only communicate to get you in a contract then disappear like gas. The whole system is set up to create confusion on your end by a bunch of techs that have probably never set foot in the back end of a restaurant.
Their payroll integration is a mess. Nothing syncs from their POS system correctly. I'm on with customer support at least once a month. The syncing was a big deal for us, and it's been a failure. I can't run an off-cycle payroll, I can't create my own payroll items, and it's the clunkiest payroll program I've ever seen.
Poor Customer Service/They will Nickel & Dime you.
I had a huge run around with the restaurant, toast and DoorDash. I ended up cancelling my order and wanted a refund. DoorDash was helpful, the restaurant was helpful but when I finally got on the phone with toast they were not helpful and ended up just not talking and answering my questions and they eventually just hung up the phone on me. No solution, no help, complete disrespect. Will never use their platform again.
If you want to pay for service and never get it...All I can say is RUN AWAY!!! I have been with toast for 3 LOOOONG miserable years. I can say if you want a system with do it yourself support, a company that does not care, and takes advantage of you financially... then toast is for you!!! I have literally paid for payroll, I never used, paid for set up services I never got and paid for support that I did myself. Tried to get reimbursed as promised and never received the refund. I tried toast for one store and it took a year to get it all straightened out... and by straightened out I mean I had to learn to program the computer to do what I wanted. Sales person promised the universe and delivered Wichita...But not to give up I tried it again for a new restaurant... thinking how could it get worse, but it did.... finally got that all set... tried it for a convenience store retail ... sent that one back ... Don't be fooled... once they get you invested it's hard to get out!!! I am proof, but I am looking elsewhere... Toast could be good but they don't care about the customer, only fees and charges!! I hope this helps someone not get Burnt by Toast.
can't find help when i actually need it, unless i'm trying to buy something
It used to be five stars. Staff were attentive during the whole process. Signing, setup, and installation.i just signed up for a new location and im being ignored by my sales rep and onboarding consultant. Hardware arrived late. Installation is going to happen late.
it's been great so far. we have used for 3 months and have no issues. any problems with hardware or software they are extremely helpful and has made the set up streamlined as it can be
Toast is like every other scam subscription company these days. The service does not work well for small retail outfits. Even after signing off they continued billing me and made the cancellation experience like pulling teeth. USE ANY OTHER SYSTEM FOR BETTER RESULTS AND SO YOU DON'T GET SCAMMED LIKE I DID>
Please do not use this company. PLEASEEEEEE. Consider this your sign. We were with square and only switched to be able to use their kiosks and inventory and its been nothing short of HELL. If you have an issue be prepared to talk to multiple different people maybe 3-12 people, none of which will resolve your issue. They do not speak the English language making it even more difficult to understand and resolve issues. We have on-going issues for approx. 2 months without a resolution. Take this as a warning. I wish we never switched.
We attempted to place a breakfast delivery order and had four different drivers accept and then cancel the order one after another. When we called the restaurant, they told us someone had already picked up the order and that they just told another delivery driver who just arrived to inform them that our order had already been taken. We never received the food. Trying to resolve the issue was incredibly frustrating. The whole platform is janky in itself. Toast was very difficult to reach, and once we finally connected with customer service, we were told that the restaurant needed to contact them directly to process a refund. This was confusing, as the restaurant had just told us that the refund should be handled by the platform through which we placed the order. The entire process took hours, and we were ultimately left without our order or a clear resolution. Unfortunately, based on this experience, we will not be ordering through Toast again.
I have had to use "toast" as an ordering medium and it has sent 2 different orders to the wrong, always furthest from the location it was ordered from. It has cost me $200.00 with no refund. Thanks dk heads. DELETE YOUR ACCOUNT!
Integrated payroll. Centralized control and configuration of POS.
Toast capital is only good for expansion takes a lot of your money out of your sales and doesn’t leave you with any profit which is an a problem because it does say upfront that it will take 13% of your daily transactions. However to refinance I got denied to lower my percentage to something reasonable, you would think if they wanted you to stay in business they’d help you refinance to something more reasonable. They also make money off of your processing fees, so you think that they want you to stay in business.
I order through toast for the first time, from the same restaurant I ordered from multiple time through other services, we’ll leave them unnamed, all because it was the preferred app, I ordered a large pizza with ground beef. My pizza arrived on time, but the driver clearly drop the pizza at some point in time as the toppings were completely displaced, like in the corner of the box and not on the now tomato pie. The only reason for the one star is due to the refund that toke an additional 20 mins to get!
I ordered from our local Shogun. We didn’t get our order. We couldn’t even get in contact with our driver. We got in contact with Toast and they did not give us a refund. They did nothing to help us. We are highly upset.
For over two months my business has been trying to collect the 14k owed from credit card transactions. Toast just gives the run around every week.
103 reviews matching