Toast (toasttab.com) has a 2.0 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Business Services and its reputation is poor. 65% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
J
Julia · 2 reviews · Experienced 2025-09-08 ·
★★★★★
The app lacks some basics
The app was easy to order. Lacks the following things which shows lack of decent software developers. Being one myself I can comment on that. They won’t let you order two of the same thing for your side. The software does not place order times in the location of the restaurant which is completely ridiculous!!!! If I order on a computer set for central time it orders it in central time. People aren’t driving 700 miles to get their order in 2 hrs!!! The time should be the time AT the restaurant. There’s no ambiguity in this
K
Kerry White · 4 reviews · Experienced 2025-08-26 ·
★★★★★
Customer Service is ineffective
Customer Service is ineffective. Simple things like helping to close an open ticket at the end of the night takes hours keeping staff on payroll and managers up for hours past closing. Their customer service can not help with closing a ticket and they need to get a "specialist". They literally have only one specialist. I have been on the phone with customer service for an hour after waiting for half an hour on hold to talk to them. It should be simple and something they must be used to dealing with. They should give you gateway info so you can take care of it yourself.
Usually pretty good, just probably should make it ask whether you want delivered or picked up before you order instead of automatically having it on pickup.
