Toast (toasttab.com) has a 2.0 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Business Services and its reputation is poor. 65% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
The customer service agent was so rude. I could not purchase this package under any circumstances. I couldn't fathom doing so for a plethora of reasons. I'm extremely disappointed at the level of service I received. Do not waste your time. I do not recommend this at all!
We love our toast POS system. Customer service is great too!
Our company had an extremely negative experience with TOAST. Last summer, we entered into a contract with TOAST for their POS system and paid both a deposit and the first payment. Within the first two weeks, we cancelled the contract and formally requested a full refund of both amounts, fully in line with the contractual terms. No services was provided from Toast side. More than seven months have passed, and no refund has been issued — neither the deposit nor the first payment. During this entire time, TOAST representatives have repeatedly assured us that the refund was “being processed,” “already approved,” or “would be sent shortly.” These statements have proven to be misleading and false, as no payment has ever been made. At this point: both the deposit and the first payment remain unpaid no concrete timeline has been provided repeated promises have been broken accountability is consistently avoided This is not a delay — it is a complete failure to meet basic financial and contractual obligations. Such behavior is unacceptable and raises serious concerns about TOAST’s business practices. Based on our experience, we cannot recommend TOAST as a trustworthy POS provider.
This company continually called me even though I asked them to stop trying to push their software. The lady rude and said she would only stop when I answered her questions on our business. Not just once or twice but continuously. Good software I know, but I will never use them after that pushy rude intrusive calling. BS
DO NOT USE TOAST PAYROLL. Do not use Toast. After using Toast and toast payroll for several years, they have failed to file my W-2s this year. No one has any answers for me and the support department has given me multiple incorrect answers. I’ve paid this company tens of thousands of dollars in fees over the years and they treat me terribly.
A+ Service, great team
Up loading and daily use is absolutely easier than I could have ever thought possible. Help is also readily available
Easy to use, easy to set up, quick and friendly service, quick fixes when there have been issues, and very affordable
Love toast but not happy with support. Can’t get the help we need after numerous open cases. Stillwater Rv Resort 903-658-6384
Toast works great for our business and the customer service is wonderful.
Called Colin- He opened a ticket and you guys worked it until it was resolved.
Worst experience ever for changing out our restaurant POS. Lies, thieves. Everything that the sales person said was a lie. Double charges and extra charges are hitting my checking account. Credit card processing that's much higher than was agreed. Onboarding was a joke from menu build to install. We had to do both of them ourselves and yet we were charged. Too many people who won't step in to help. Their product is great, but the management is the worst that I have had to deal with in my 30+ years of being in the restaurant business.
POS just works. Servers love it. Support always resolve my questions quickly and efficiently
I have never met a technology partner that is more invested in the success of our restaurant than Toast. From the tech to the tools to the team to the community, there is no better partner for your restaurant.
Toast is a disgusting company. Problems problems problems. They are the main reason my business was unsuccessful. They don’t deliver on anything they promised or agreed to. Everything they promise is a lie. Getting real help is like pulling teeth. Read the fine print and make sure you save an uneditable copy. They change the rules regularly and try to hold you to said changes with zero notice and if you don’t have proof of what you actually agreed to at the time you agreed to it you’ll be screwed over. Most customer service people know nothing and do nothing but give you the run around. I regret everything about using toast for my POS.
They are a very good and reliable system, I recommend them.
I purchased a gift card for someone else on Dec. 24, but the restaurant I bought from was closed, permanently. My first question is why is Toast taking $100 for a gift card when the business is closed? Of course, when I leanred the restaurant was closed, I called Toast's customer service. They said I need to get the refund from the restaurant, which is ...closed. They said there is no way for them to refund me. Ronald got right snippy too when I asked for a supervisor. So, basically, I now am out $100 because they have no oversight. Like many of these companies, it's all good until there's a problem. When there's a problem, Toast has absolutely no plan at all for the consumer.
TOAST PLATFORM SUCKS! *APP-NO OPTION TO "CREATE AN ACCOUNT" only option is to "LOG IN". If you don't have an account that's not possible! *Made a reservation through your Website, able to access with "PHONE#" no "log in" required. Went to change reservation, reduce by 1 person and adjust time! Without changing anything the following error message shows; "Previous time is no longer available based on above selections, please select a new time." however we already have a timeslot and simply wanted to alter/reduce the #of people in our party. NOT POSSIBLE! NOT USER FRIENDLY!!!!! ARGHHHH. "Merchant ID" WHAT?
103 reviews matching