SkyTab is Shift4's next-gen, all-in-one point of sale and restaurant management platform. Packed with cutting-edge technology to boost your bottom line and deliver five-star guest experiences — from front-of-house to back-of-house and everything in between, our super-charged tech is ready to serve. Features include: Online orderingMobile ordering & paymentsReservations & waitlist managementCustomer loyalty programLabor managementReporting & analyticsInCharge mobile appMarketing toolsThird-party integrations
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Is SkyTab legit?
SkyTab (skytab.com) has a 4.3 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Business Services and its reputation is good. 83% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 89% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-09-04.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and friendly representatives who ensure a completely seamless, well-guided, and stress-free installation process for new business card machines. Consumers appreciate the intuitive terminal design, which makes daily transactions remarkably simple, while business funds are reliably deposited into accounts every single morning.
However, some customers also noted frustrating issues with unexpected billing charges, billing discrepancies, and lengthy waiting times in technical support queues. A few reviewers experienced difficulties trying to return equipment and resolving persistent problems regarding incorrect fees applied prior to system setup.
Auto-generated from all reviews of this business. For reference only.
I wish there was a negative star system for reviews. SkyTab was originally my favorite POS system - yes, there were hidden fees, but the overall experience was good enough to not worry about it. Until the building we rented was sold and we had to close our business 10/31/25. I called in early October to tell them that we would have to return our equipment soon because we were being forced to close. The CS rep told me that we would have to pay through 12/6 of '25 to avoid an early termination fee, to which I had no problem with. So we closed 10/31/25, paid them until 12/6/25, and I received an email telling me that the account was closed and to watch for an email for equipment return authorization. I waited until 1/12/26 & then called to say that I hadn/t received return authorization yet (Feb 6 was the deadline). After the 4th attempt, I found out the RA was sent by UPS, not Shift4, so I found the email from UPS, printed the labels, and shipped out the equipment. Took them over a month to acknowledge receipt of the equipment. On 2/12/26, we received notice that our bank account was debited $2500. Assuming that the return acknowledgement & the debit had happened close enough together that it was plausible they had incorrectly charged us for not returning the equipment, I called as was told a credit would be issued. On 3/16/26, I was told that the charge which had not been refunded was not for equipment, but for early termination!! The person literally had the email, from them, stating that if we paid through 12/6/25, there would be no early termination fee, yet said, "That is incorrect information that was given to you, so there will be no refund". She also said that even though I signed a one year agreement, they automatically renew it yearly, so be aware of that. So...now I guess we have to lawyer up to get our money back from the SCAMMERS1
Reply from SkyTab2026-03-20
Hi Michelle — thank you for reaching out. We're sorry to hear that you've had such a frustrating experience with closing your account and returning equipment. We'd like the opportunity to work with you and make things right. Please reach out to us at [email protected] with your contact information and issue details, and we'll ensure it's escalated.
Eric was very good at explaining how the card terminal worked
Reply from SkyTab2026-03-05
Thank you for your feedback. We’re glad to hear everything was clearly explained and that you felt confident using your credit card terminal. We look forward to continuing to support your business.
Many thanks to Eric Shackleton for our new card machine at Arthur Day Electrical & Tv. Eric has been very helpful and I wouldn't hesitate to recommend.
Reply from SkyTab2026-03-05
Thank you for your feedback. We’re glad to hear you’re happy with your new credit card device. We appreciate your recommendation and your trust in Shift4.
We’d like to extend our sincere thanks to Mohsin for the outstanding service he provided. He took the time to thoroughly explain the device, ensuring we fully understood how to use it to its maximum potential. His clear guidance and expertise
made the entire process smooth and stress-free. Investing in the card machine has proven to be a fantastic decision for our organisation and we truly appreciate Mohsin’s professionalism, knowledge and dedication in helping us make the right choice.
Reply from SkyTab2026-03-05
Thank you for your feedback. We’re glad to hear the process was smooth and that you felt confident using the device to its full potential. We appreciate your trust in Shift4 and look forward to continuing to support your organisation.
I reached out to SkyView for a simple consultation on Shift4, and I’ve regretted it ever since. The systems look solid and the pricing is competitive, but the sales culture is a total dealbreaker.
After that one call, I was hounded by multiple agents calling three times a week. When I decided not to move forward, the tactics turned aggressive. I was met with guilt, shame, and condescending comments like, "well, it's your business," implying failure was inevitable if I didn't use their specific POS.
I’ve dealt with Toast before—who I consider the gold standard in overcharging—and even they don’t resort to these kinds of harassment tactics. If this is the level of "service" you get before you even sign a contract, I’d hate to see what happens when you actually need support. I would rather ring up every sale by hand than deal with this team. Hard pass.
Reply from SkyTab2026-03-02
We’re sorry to hear about your experience and appreciate you taking the time to share it. We never want anyone to feel pressured or uncomfortable when exploring our solutions. Your feedback is important, and we take concerns about communication and professionalism seriously. If you’re open to it, we’d welcome the opportunity to connect directly and better understand what occurred. Please contact us at [email protected] so we can investigate this matter.
Outstanding service by Zamir. Reliable till machine, easy to use, and great after-sales support. It has really improved how we manage orders in our takeaway. Would definitely recommend he is really nice person I am very happy with him service thank you so much Zamir
Reply from SkyTab2026-02-10
Thanks for sharing your experience! We're proud to support you and keep things running smoothly. Glad to hear SkyTab is working well for your business!
We have been in retail for over 40 yrs and have dealt with numerous card companies over the years but I’ve got to say sky tab and Zamir have been absolutely outstanding.From the very beginning there support and customer care has been top notch.highly recommend.
Reply from SkyTab2026-02-10
Thanks so much for the kind words! We're happy to hear you’re loving your SkyTab system. We appreciate your recommendation!
We recently started using this company for our card machine services and the experience has been seamless. A huge shoutout to Zamir, who truly went above and beyond to ensure everything was set up perfectly. His professionalism and attention to detail made the entire process stress-free. Highly recommended!
Royal King Grill.
Reply from SkyTab2026-02-10
We’re glad to hear our team made the setup process easy and seamless for you. Thanks for trusting SkyTab — we’re here anytime you need us!
Promised a good rate, send contract to sign, different much higher rate, with different terms. Be carefull what you sign this this people. Sheena was the person i was dealing with. Dissapointed
Reply from SkyTab2026-02-03
Thank you for reaching out. We're sorry to hear about your experience and would like the opportunity to work with you and resolve this. Please reach out to us at [email protected] with your contact information and issue details, and we'll ensure it's escalated.
I’ve been waiting for days for them to contact me to get set up and have yet to receive a phone call to get set up. I ended up finding a customer service number unfortunately it was too late in the day so no sales team member was available to help but it’s very concerning none the less that I want the service and cannot get anyone to reach out.
Reply from SkyTab2026-02-03
Thanks for bringing this to our attention. We’re sorry to hear your experience hasn’t met your expectations. If you need further assistance resolving your concerns, please reach out to us at [email protected] with your contact information and issue details and we'll ensure it's escalated.
Excellent service fitting a new Pos Till system . Would Highley recommend Eric and his team to anyone wanting a reliable POS till system .
Springhead Park Golf Club
Reply from SkyTab2026-02-10
Thanks for the recommendation! We're glad to hear you've had a great experience with SkyTab.
So happy to have chosen Skytab Solo for my business. The salesman was true to his word. The switchover from my previous card machine supplier was seemless and the Skytab Solo has exceeded my expectations particularly on price and amazing connectivity, where I had previously had problems.
Reply from SkyTab2026-01-26
Thanks for the kind words! We're thrilled to hear that your new SkyTab system is keeping things running smoothly. We appreciate the support!
We recently changed to SkyTab and couldn’t be happier. What really makes a big difference is the customer service we get from Alan, from setting everything up to being on hand if we need anything any time. Fantastic service 👍
Reply from SkyTab2026-01-23
Welcome to the SkyTab family! Thanks for the kind words — it's great to hear that our team provided excellent service and support.
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