I rarely write reviews
I rarely write reviews, but I feel compelled to share my experience with Batik Air Malaysia so other passengers can make an informed decision. On a seven-hour flight, I experienced severe menstrual pain and began my period shortly after boarding. When I asked for a glass of water to take painkillers, I was told water was chargeable and was only given a very small amount after explaining it was for medication. I later discreetly asked a female cabin crew member if sanitary products were available and was told no, without any attempt to check further or assist. When I tried to purchase a drink, I was informed that only cash or credit cards were accepted — no debit cards and no Apple Pay. As I did not have a credit card, I was refused service entirely. This left me on a long flight, already delayed, in pain and dehydrated, with no access to basic refreshments. I understand budget airline policies, but there needs to be basic consideration for passenger welfare, especially in medical or biological situations that are not optional or avoidable. This was one of the most uncomfortable and disheartening flight experiences I’ve had, and I would not choose to fly with Batik Air again.