Items ordered, and depicted on website, not what I received
I ordered a queen size quilt and matching pillow shams. The photos on Ownkoti’s website depict the same. When I received my order the queen size quilt was as described and depicted in the photos. However, the pillow shams were not shams at all. They are two pieces of quilted fabric, in the dimensions of pillow shams, but not an ‘envelope’ that could contain a pillow or anything else. Simply two useless pieces of fabric. I paid what would be a normal price for what would be two pillow shams. A complete rip-off. After contacting the company they said they were “pillow towels” which sounds like a bad translation error (pillow towels are not a thing) and that is not the product described or depicted when I placed my order. I asked for a refund, they only offered a 15% credit for a future purchase?! I very much DO NOT RECOMMEND purchasing from this company. My response to Ownkoti’s reply of 7/8/2026: I was offered the opportunity to select another “pillowcase” from the product selection in a link provided by the vendor. After viewing the selection, 1. There are many customer reviews that mention receiving wrong sized, missing or poor quality items under the Pillowcases section. 2. I notice there are new photos on the website that now show that some of the pillow covers are literally just one layer of fabric (a swatch) and not in fact envelopes, covers or shams. If I had been aware of these issues and conditions at the time of purchase I would not have purchased these items. The photos on their website at the time I purchased are not like the new photos that more accurately depict the so-called “pillow towels”. I will not be making a new selection and will not be buying from this company again. Update: on 7/12/26 and again on 7/13/26 I was contacted via email by Ownkoti to accept a partial refund if I would take down my reviews of my consumer experience with them and their products. I have refused to accept a refund from them under those terms. I have shared my factual account of my actual experience with them as a bona fide purchaser. I would prefer to be out the money if it means alerting other consumers to their products and business practices.