OwnKoti is an online shop for household products. All of the products are reusable, bio-reducible, sustainable, and made of recycled materials.
Written by the business, not verified by us.
Is ownkoti.com legit?
ownkoti.com (ownkoti.com) has a 3.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-27.
Although they advertise their bedding as queen size, the blanket I purchased doesn’t fit my bed. I was told that it was my fault because I didn’t measure the dimensions despite it being advertised as a queen. They told me that it was my fault for not measuring and said that I am responsible for the return shipping.
Reply from ownkoti.com2026-08-25
Dear Customer, we are sorry to hear the item does not fit your bed as expected and we fully understand your disappointment. Please rest assured that it was never our intention to blame you for not taking measurements. We only wished to bring your attention to the exact product dimensions clearly stated on our product listing, as sizing can vary across different regions and bed standards.We sincerely apologise for any misunderstanding that made you feel the issue was considered your fault. We value your experience greatly. Don't worry. Our team has contacted you regarding this issue and we would like to help you resolve the issue. Please kindly check your inbox or spam folder.
The item I ordered, a short set, doesn't fit and I don't want to get another size because the top is way too large and the bottoms are too tight. I have been trying to get information from the company for a week about how to make a return. They initially wrote me back giving incentives to keep or exchange the item but offered a regular return if that was what I preferred. They still haven't replied with information about how to actually do a return. I've never dealt with a company where it takes a week (and counting) just to request a return.
In addition: the item I need to return is only part of my original order. The rest of the order hasn't shipped yet and I've been given no timeline for when to expect it.
I'm concerned to see that some reviewers here felt scammed by Ownkoti. I wonder if I will ever see the rest of my order or if it was just money thrown away.
Updated: This is updated to respond to Ownkoti’s response below.
1) I don’t appreciate their use of my email in a public forum.
2) Ownkoti has NOT sent me instructions on how to get a refund. I have checked all my email folders including my Spam. We have an ongoing email thread that they have not replied to in 5 days.
3) Ownkoti did NOT notify me that the item I ordered on July 28 was sold out on July 30. I checked all my email folders including my Spam. In addition, I checked my bank account. I was charged $145.47 on July 28 for two items. One item arrived and the other one did not. They will not give me information about its status. If, as they claim, they notified me that the item was sold out on July 30, why didn’t they refund the cost of that item? It’s because they never did send me such an email on July 30. They are keeping my money for the undelivered goods and doing their best to avoid giving me a refund on the item I did receive but that is poorly sized.
Ownkoti is either a fraud company or has the worst and slowest customer service on the planet.
Either way, the person who replied to my review is misinformed or simply lied.
Reply from ownkoti.com2026-08-24
Dear Customer, we sincerely apologize for the inconvenience this has caused you. Our records show you purchased two items from our store. We regret to hear that one item did not meet your expectations and that you never received the second item.
Our team has responded to all of your emails and shared return instructions for your order. Regarding the item you reported as undelivered, this product is now sold out — we previously notified you of this on July 30, 2026.
Could you please confirm whether you have received our messages? Kindly double‑check both your inbox and spam folder for [email protected].
Thank you for your understanding.
This company has very good customer service and really helped me out by sending me a larger duvet comforter when the one I bought did not fit.. they went above and beyond to make sure I’m happy with my purchase. Thank you!!
Reply from ownkoti.com2026-08-21
Dear customer, Thank you so much for your support and love! It’s our great pleasure to serve you! Wish you a great day!
Very pleased! Colour is vibrant, quality construction and quality breathable cotton. Frankly im shocked as most on line clothing is nothing as pictured. Order with confidence!!!!
Reply from ownkoti.com2026-08-17
Dear customer, Thank you so much for your support and love! It’s our great pleasure to serve you! Wish you a great day!
I’m hooked! I now have two robes, pajamas and a beautiful bedspread. In addition to the beauty, the quality of these products is splendid, soft and durable.
Reply from ownkoti.com2026-08-17
Dear customer, Thank you so much for your support and love! It’s our great pleasure to serve you! Wish you a great day!
Very disappointing. Not only did they not ship timely, when I canceled they “shipped” the product. When I looked up the tracking number, nothing was prepared for shipping. Still no product, no refund. Now Apple is involved and they are still refusing to refund. Fraud. Scammers.
Reply from ownkoti.com2026-08-17
Dear Customer, We are sorry for the inconvenience caused. Upon checking, you contacted us to cancel your order after it had already been dispatched. As soon as we received your email, we immediately contacted the logistics provider to intercept the parcel for return to our warehouse, which our team has previously explained to you over email.
Additionally, we notice you have filed a chargeback. Please understand that once a chargeback is submitted, your bank will place a hold on your payment. Under this circumstance, we do not have authority to take any action.
You may contact your bank to withdraw the chargeback, then reach out to our team via email so we can process your refund. If you choose not to withdraw the chargeback, the matter will be handled by your bank instead.
Kindly note that we can only proceed with further steps once the chargeback has been closed. Thank you for your understanding.
I purchased a spaghetti strap night gown in an ikat black and white print. It was the correct size but the construction was strange, the straps hit my shoulders too wide, the top was just off. I tried to ascertain if an alteration could help but it wouldn't have. To return it would be futile so it went into the Goodwill pile.
Reply from ownkoti.com2026-08-17
Dear Customer, we are sorry for the inconvenience. We cannot locate any of your return‑related emails regarding your order. Could you please confirm whether you have contacted us previously?
Please rest assured that our team has reached out to you regarding your order to resolve the issue. Kindly check your inbox as well as your spam or junk folder. Thank you for your understanding.
I have purchased three item from Ownkoti, and they run large! So I guess it must depend on the item. I love the lounge set and summer robes that I purchased. Customer service was very responsive when I complained about the size being too large.
Reply from ownkoti.com2026-08-13
Dear customer, Thank you so much for your support and love! It’s our great pleasure to serve you! Wish you a great day!
This white linen nightshirt was exactly as pictured. The sizing was right, the fabric is crisp. Shipping wasnt overly long and I and I am really pleased with the product. Three friends have also complimented it.
Reply from ownkoti.com2026-08-12
Dear customer, Thank you so much for your support and love! It’s our great pleasure to serve you! Wish you a great day!
Hooked For Life - My resent purchase was one of the best…
My resent purchase was one of the best online purchases I have made in a long time.
I purchased the purple/ green lounge ware set. The quality is exceptional, well made and the fabric is luxurious. I am hooked for life!
If you are considering a purchase, I promise you will not be disappointed.
There is nothing like a purchase that looks and feels like high end luxury for an affordable price…don’t wait, go ahead and treat yourself today!
Reply from ownkoti.com2026-08-12
Dear customer, Thank you so much for your support and love! It’s our great pleasure to serve you! Wish you a great day!
Much smaller compared to actual label size! Please be aware that their return policy is cumbersome and very difficult. In the end, I kept the items.
Reply from ownkoti.com2026-08-09
Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address [email protected], we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.
100% 5 star! I was trying to get my wife a gift and I accidentally got her the wrong thing. I contacted the help and support team and they quickly fixed it and helped me get the right quilt with no issues! We will be a repeat customer for sure!
Reply from ownkoti.com2026-08-06
Dear customer, Thank you so much for your support and love! It’s our great pleasure to serve you! Wish you a great day!
I ordered the bathrobe and absolutely love it. The sash is long enough, the fabric feels luxurious, and it has pockets you can actually use. I have been looking at this for some time now. Excited to own my ownkoti. Now I want the nightgown.
Reply from ownkoti.com2026-08-06
Dear customer, Thank you so much for your support and love! It’s our great pleasure to serve you! Wish you a great day!
What a great experience! I ordered a kimono that was just a size too small for me when it arrived. Instead of returning it, I was offered the right size kimono for just a small fee and was offered to keep the smaller kimono which fits my wife perfectly! And all communications were kind and so easy. Thank you!
Reply from ownkoti.com2026-08-02
Dear customer, Thank you so much for your support and love! It’s our great pleasure to serve you! Wish you a great day!
Their designs of the clothing is exceptional. The pajamas arrived in a timely manner. I love the fit and look of these summer pajamas and would buy again for the winter season.
Reply from ownkoti.com2026-07-30
Dear customer, Thank you so much for your support and love! It’s our great pleasure to serve you! Wish you a great day!
The material was very rough even though it is cotton. I wanted to return it the same day but they make you pay the return shipping which is very expensive and not worth it. So I am stuck with it. Won’t buy from them due to their return policy
Reply from ownkoti.com2026-07-30
Dear Customer, sorry that the order did not meet your requirements. We will provide feedback to the related team for follow-up. Thank you for your understanding.
I have ordered four wonderfully soft dresses. They are so comfortable, and the fabric is so cozy. They are also lovely and stylish. I received them quickly, and I put one on daily as I sit on my porch in the evening. I love them
Reply from ownkoti.com2026-07-27
Dear customer, Thank you so much for your support and love! It’s our great pleasure to serve you! Wish you a great day!
I love these fabrics. They are lightweight and easy to wear for the summer adding color and elegance. There customers service it's very attentive
and help me out right away with an issue.
Susan
Idaho
Reply from ownkoti.com2026-07-27
Dear customer, Thank you so much for your support and love! It’s our great pleasure to serve you! Wish you a great day!
