OwnKoti is an online shop for household products. All of the products are reusable, bio-reducible, sustainable, and made of recycled materials.
Written by the business, not verified by us.ownkoti.com (ownkoti.com) has a 3.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-27.
First the site was fast and easy to use. Secondly your products were beautiful and then the kicker was my kimono robe was wonderful, soft cotton and fits well.
Dear customer, Thank you so much for your support and love! It’s our great pleasure to serve you! Wish you a great day!
I have ordered from Ownkoti on three separate occassions via Instagram which is risky. But each time I have been very, very happy. First I ordered a pair of pajamas, second time a kimono and another pair of pajamas. The third time a kimono for my daughter. The fabric is so soft, the colors and fabrics are so aesthetically pleasing. I like the quality. I have laundered using cold water and dryer on low temperature. No shrinking. No color leaking. Wonderful!!! I am about to order a kimono for my husband. He asked.
Dear customer, Thank you so much for your support and love! It’s our great pleasure to serve you! Wish you a great day!
I want to give this company a 5 star but since my merchandise never arrived and there has been no way for me to get a refund and or find out where my merchandise is. Be very cautious ordering on line. It takes forever to get it, if you actually get it.
Hello, we're so sorry for any unpleasant experience. Our team has reached out to you regarding your order #OK211526, and we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.
DO NOT BUY ANYTHING FROM THIS "COMPANY." MY EMAIL: Below, I have shown in OWNKOTI'S sales pictures the deceptive advertising you (OWNkoti) use to sell product. Now are you telling me I must return ship this to CHINA because it doesn't measure to a "queen" bed? My zipcode is 53044. OWNKOTI, what are MY costs to return ship to the address you provided: Name: Hu Yue Address: Building 5, Gate 6, Elevator C, 6th Floor, Jinfeng Industrial Technology Incubation Park, No. 887 Changchun West Road, Hutang Village, Xiaoshun Town, Jindong District, Jinhua City, Zhejiang Province, China. Zip code: 321000 Telephone: 1538249 OWNKOTI reply: Please note that our sizes are STANDARD SIZES. Please do not compare it with a US-sized bed. The image on the website shows the quilt draping over the side of the bed for display purposes only; please refer to the specific dimensions for the actual effect. MY EMAIL: WHAT DOES THAT MEAN OWNKOTI - WHOSE STANDARDS? The actual effect of your advertising, sizing, return policies and NOT SUPPLYING EVEN A PHONE NUMBER FOR YOUR PATRONS - are obvious signs of your deceptive, cagey, incomplete and thoughtless "sales" agenda. I will never recommend your company nor products to anyone! I am entertaining 29 female guests this afternoon. They will all hear about this failed, time wasting purchase. Jane
Dear Customer, sorry to hear that the size did not meet your expectations. Upon checking, you ordered a Quilt with 2pcs Pillowcases in queen size. According to our size reference on the website, the quilt in Queen is 79"W x 94"L (200cm x 240cm). Pillowcases: 19" x 29" (48cm x 74cm). For more details, you can click https://www.ownkoti.com/products/ginkgo-three-layers-cotton-gauze-quilt?_pos=1&_sid=e4a47f735&_ss=r&variant=48537522766055 to check the size details. Did you provide the size measurement of the quilt that you received to our team? Don't worry, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.
Absolutely thrilled w/ my purchase, my robe & set of PJ’S. I don’t like to order online to name Im not familiar with, they have been washed with no shrinkage, true to size. I did not put in dryer. Light gauze just what I was hoping for. I will definitely order again.
Dear customer, Thank you so much for your support and love! It’s our great pleasure to serve you! Wish you a great day!
I ordered the Persimmon Flower coverlet and am so happy with it! The colors are beautiful and the weight is just right for summer. Shipping took two weeks from China which isn’t bad at all, and when I emailed customer service about purchasing additional pillow towels, they responded within one day. I’m a happy customer!
Dear customer, Thank you so much for your support and love! It’s our great pleasure to serve you! Wish you a great day!
The company's response to my feedback was cookie cutter - saying to contact them and they will resolve the problem. I have exchanged multiple emails with their customer service and basically they said there is nothing they WILL do as it was my responsibility to check that King size was not US king size and that they do not provide a free return shipping label for refund. So I need to pay for shipping the product to China.
Hello, we're so sorry for any unpleasant experience. However, our team has done its best to provide you with an explanation. Please contact us via Facebook messengers or Email address [email protected], we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.
I ordered a queen size quilt and matching pillow shams. The photos on Ownkoti’s website depict the same. When I received my order the queen size quilt was as described and depicted in the photos. However, the pillow shams were not shams at all. They are two pieces of quilted fabric, in the dimensions of pillow shams, but not an ‘envelope’ that could contain a pillow or anything else. Simply two useless pieces of fabric. I paid what would be a normal price for what would be two pillow shams. A complete rip-off. After contacting the company they said they were “pillow towels” which sounds like a bad translation error (pillow towels are not a thing) and that is not the product described or depicted when I placed my order. I asked for a refund, they only offered a 15% credit for a future purchase?! I very much DO NOT RECOMMEND purchasing from this company. My response to Ownkoti’s reply of 7/8/2026: I was offered the opportunity to select another “pillowcase” from the product selection in a link provided by the vendor. After viewing the selection, 1. There are many customer reviews that mention receiving wrong sized, missing or poor quality items under the Pillowcases section. 2. I notice there are new photos on the website that now show that some of the pillow covers are literally just one layer of fabric (a swatch) and not in fact envelopes, covers or shams. If I had been aware of these issues and conditions at the time of purchase I would not have purchased these items. The photos on their website at the time I purchased are not like the new photos that more accurately depict the so-called “pillow towels”. I will not be making a new selection and will not be buying from this company again. Update: on 7/12/26 and again on 7/13/26 I was contacted via email by Ownkoti to accept a partial refund if I would take down my reviews of my consumer experience with them and their products. I have refused to accept a refund from them under those terms. I have shared my factual account of my actual experience with them as a bona fide purchaser. I would prefer to be out the money if it means alerting other consumers to their products and business practices.
Dear Customer, sorry to hear that you were not satisfied with the order. Please be advised that we have checked our official product page, which clearly labels and describes this item as pillow towels. All product images also confirm it is a pillow towel rather than a pillowcase, with fully accurate product information displayed. Moreover, there is no translation error, as the pillow towels do exist. To better display the product, we spread the pillow towel fully over the pillow for photos. If you look closely, you can still see the white pillow underneath it. Our team has also provided the details via email and offered a solution. Could you please kindly check it? Please note that we are willing to help you resolve the problem. Thank you for your understanding.
I ordered a kimono. Gorgeous. Great quality and craftmanship. I ordered another. Material was soft, colors were beautiful. My first order, too big so I exchanged for smaller size. Great customer service...very fast response...very easy. I'll be buying gifts from Ownkoti. Great product.
Dear customer, Thank you so much for your support and love! It’s our great pleasure to serve you! Wish you a great day!
I ordered an XXL sized pajama based on the company’s website size guide. I normally wear a 16/18. The pajamas are so small I can’t even get them on. They look to be more of a small/medium. I checked their return policy and it is also prohibitive. You have to absorb the cost of shipping the return, and I assume that means all the way back to China. It also doesn’t include a return reason that the item was too small. It was a very costly mistake that I will not make again. I will say that the pajamas are well made and the fabric is nice, but their sizing is WAAAAAY off the mark.
Hello, we're so sorry for any unpleasant experience. Our team has contacted you regarding the order, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.
Towels/fabrics are beautiful as expected. My kitchen is orange so they’re perfect.
Dear customer, Thank you so much for your support and love! It’s our great pleasure to serve you! Wish you a great day!
Ordered 3 x 'medium' and received three different sizes - all of the very petite fit. (Kimono pyjamas). Quality is flimsy. On their website, they encourage you to buy three at a discounted price - looking now at their return/ refund page, it states they don't accept any refunds /exchanges on sales items. I really hope that accepting an offer of three at a reduced price does not equate to 'sale items' as I will then have been lured into a sale where I can't return even though the actual size does in no way reflect the label and none of them match in size.... Waiting for their reply... Feeling very uneasy about this. If it is the case - I will say this - I only wanted one, but with the offer, purchased three - if something is too good to be true, don't go for it. I will update this, once I hear from them.
Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address [email protected], we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.
Everything went smoothly; Quality item and fast turn around.
Dear customer, Thank you so much for your support and love! It’s our great pleasure to serve you! Wish you a great day!
This is an absolute scam website. I ordered a king size bed coverlet but was sent a very thin, Queen size sheet. Despite the product's own label confirming it was NOT a King size coverlet, the company gave me the complete runaround asking for multiple photographs showing measurements. Stupidly I wasted a lot of time complying with the requests until it became apparent they had no intention of providing a proper response and were in fact just messing with me. Multiple requests for details as to how I could return the product and get a refund received no answer. AVOID if you don't want to make the same very expensive mistake I did!
Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address [email protected], we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.
Love this pj set. Material is Super comfy and im fussy and now I'm buying my fourth pair from this company. Just a note: runs small so size up for U.S. I normally wear medium and bought XL and even after putting it in the dryer it fits perfect and washes well. Love it!
Dear customer, Thank you so much for your support and love! It’s our great pleasure to serve you! Wish you a great day!
I discovered OWNKOTI through a Google search for robes and I’m pleased that I landed on their website. The robes are made from gorgeous fabrics and, when I had a problem with my order, Customer service replied promptly and offered several possible solutions. I’ve recommended them to friends and family and plan to order from them again anytime I need a well-made robe.
Dear customer, Thank you so much for your support and love! It’s our great pleasure to serve you! Wish you a great day!
My experience was very satisfactory; the customer service team is very attentive and considerate. The products arrived in good condition. The materials are of good quality. My expectations were exceeded.
Dear customer, Thank you so much for your support and love! It’s our great pleasure to serve you! Wish you a great day!
Bought a king sized gingko patten summer weight bedspread in green and blue. Love it! Good quality and beautiful colors and pattern. I loved it so much I bought another one. The fabric is perfect for summer.
Dear customer, Thank you so much for your support and love! It’s our great pleasure to serve you! Wish you a great day!
Customer service team were very helpful and responsive. The item I received was not what I had expected, so I was refunded in full immediately upon confirmation of the error. Thanks, I would highly recommend your service.
Dear customer, Thank you so much for your support and love! It’s our great pleasure to serve you! Wish you a great day!
I LOVE ownkoti products and people!! The bathrobe I purchased is soft, elegant, and beautiful- I think it is my all-time favorite throughout my long life. The colors, patterns, and craftsmanship are top notch and unique. I like it so much that I bought one for a close friend—but mistakenly ordered the wrong size. Customer service has been human and generous- immediately suggesting a completely acceptable solution. I highly recommend this company—I will be ordering more items in the future without a doubt!
Dear customer, Thank you so much for your support and love! It’s our great pleasure to serve you! Wish you a great day!
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