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Shalini Sarin Jain

United States

1 Reviews
4 Reads
1 Useful

1 review

ownkoti.com

The company's response to my feedback…

The company's response to my feedback was cookie cutter - saying to contact them and they will resolve the problem. I have exchanged multiple emails with their customer service and basically they said there is nothing they WILL do as it was my responsibility to check that King size was not US king size and that they do not provide a free return shipping label for refund. So I need to pay for shipping the product to China.

2026-07-10Helpful 1