Logged a repair via the Samsung Portal…
Logged a repair via the Samsung Portal as my Pet65 Vacuum ceased working less than 2 x years since purchase. The portal gave a date for when the item would be collected - since then, nothing. Track repair takes me to a chat, the chat agents know nothing. Escalated via a Call - the agents revert to their standard script and talk over you. Escalted to the CEO office - a reply came back saying I would be contacted the same day - and here is a Shock - No further contact - so 6 x days waiting, and so far no updates at all.