Friendly flight crew but awful flight app
We used Batik air for a connecting flight between Bali and Singapore. Their app is next to useless (we tried to increase and pay for our luggage allowance and this was impossible to do as it didn't accept UK £ currency), we then tried to log on to check into our flight and that was impossible. Thankfully, once at Bali international we had printed off our tickets etc and were able to manually check in and after explaining and demonstrating the apps failures, we were able to check our excess luggage in without additional charges. The flight itself was on time, smooth and uneventful, flight crew were pleasant but out pre-booked and paid meals a sham, we didn't get what we paid for and what we did get was unrecognisable. Would I fly them again, no, I recommend paying the extra and fly SingaporeAir or Scoot to Bali.