Kept changing their minds.
Ordered two dresses, which arrived no problem. Only, the dresses were HORRIBLE quality. The embroidery detail on one looked like it was done by a drunk person, thread coming off everywhere. The other dress was cheap horrible material. Not only that, but neither dress was sized correctly. I've used DressLily before and never had a problem with their sizing, but the busts on these dresses were far too small. Obviously, contacted customer service, who told me they would refund me immediately and that I could do what I wanted with the dresses... give them to a charity shop, for example (Their words, not mine.) They asked whether I wanted store credit or my money back to my account. I was very grateful, and I chose money back... It was then that Dresslily changed their tune, saying I had to return the items at my own expense... only then would they issue a refund. If they made an offer, they should have stuck to it. UPDATE: After posting this review, I received another email offering me the original refund. They refunded the money and told me to keep the dresses. I have since received frequent emails asking me to update my review on Trustpilot, so it is clear that their motives were to fix the negative review, not to fix the negative experience. I will not be updating again. Stop emailing me, DressLily.