They do not ship on time. This has been very disappointing.
I used to absolutely love ordering from Martie LLC, however, this year it has not been a very good experience. One order I received instead of giving me a box, they were just 12 protein bars scattered throughout the large box of items. Additionally, it seems that lately all of my orders are far later than they ever are advertised to be, as they State they will ship within one to two business days. However, the reality is that they ship possibly within a week. I have yet to receive an order that has been within an acceptable time frame. However, I decided to try a third time, just to give them the benefit of the doubt. However, this will be my last order with them until some other future date when hopefully they will get their logistics worked out, their staffing up to par, and or their client relations stepped up. They definitely need to adjust their FAQs and their shipping information on their mobile app and on the website as shipping within 2 days is definitely not how things go. They are very responsive with generic email replies, always stating that they are just so busy. They're trying so hard but they're just so overwhelmed and they just have so many orders, which doesn't do anything for me except making me feel diminished as a consumer because it may have been 5 to 8 days since my order was placed. If you have too many orders, you need more staff. It's so disappointing. At this juncture, even though I have referred to my friends and family to this company in the past, I will no longer be doing so as it is an embarrassment because items do not ship out as promised and in cases, such as my own, when I purchase things for a travel. To take to my parents home in another state, I am left with the disappointment of not being able to take the items that I purchased for them because I must keep my travel plans despite the order not being shipped as promised.